Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

5 steps for turning an angry customer into your fan

Customers are the most important part of a business and angry customers are inevitable. Handling angry customers and converting them into supporters makes you a hero and ensures a long term success of your business. Click next to know how do you turn angry customers into huge fans of your brand?

Related Books

Free with a 30 day trial from Scribd

See all
  • Login to see the comments

  • Be the first to like this

5 steps for turning an angry customer into your fan

  1. 1. Customers are the most important part of a business and angry customers are inevitable. Handling angry customers and converting them into supporters makes you a hero and ensures a long term success of your business. Click next to know how do you turn angry customers into huge fans of your brand? 5 Steps for Turning An Angry Customer into Your Fan
  2. 2. 1. Don’t let the anger pass on to you An angry customer is looking for an outlet for their frustration, so don’t provoke them more by reacting impulsively. It become hard for them to stay angry if you maintain your cool.
  3. 3. 2. Track your way to the solution The best way to handle angry customers is to assure them that their problem would be solved. Try to find what exactly they are complaining about, is it a wrong product or a delayed service. Figure out the most plausible solution and it will help you decide the next step.
  4. 4. 3. Find solution and act upon it Be proactive. Find what can be best done in the situation and do it. Don’t let them ask “what are you going to do about it?” Instead, come up with a solution yourself.
  5. 5. 4. Follow-up later This is the most important and most often missed step. It is the most irritating for a customer to call you again and again to know the status of their issue. You be the first one to inform about the resolution and then make sure their issue is solved or not by calling them up.
  6. 6. 5. Eliminate the problem from its roots Don’t find a temporary solution. Try to spot the root cause and work upon it, so that it never creeps up again. You can keep your future customers happy this way. Take their complains seriously, solve them forever. This will increase your company’s credibility.
  7. 7. “Your most unhappy customers are your greatest source of learning.” - Bill Gates A Presentation by unt Offices To read more on office skills, visit our website: http://www.huntoffices.com/office-trends/office-skills/ You can connect to us on Facebook: https://www.facebook.com/HuntOffices

×