A tour of the Crowdicity Innovation platform

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An overview of the Crowdicity Open Innovation platform. www.crowdicity.com

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A tour of the Crowdicity Innovation platform

  1. 1. A Quick Tour of CrowdicityA better way of discovering new ideas Talk to us about how we can help you Nick Wright nick.wright@crowdicity.com +44 (0) 115 948 6907 www.crowdicity.com twitter.com/crowdicity
  2. 2. Why use an Open Innovation platform?There are 2 main reasons for engaging a widercommunity to help solve a challenge:1. Finding new knowledge and ideas to help complete your approach to a challenge2. Finding different perspectives that see the challenge in a totally different way
  3. 3. Open Innovation and understanding the challengeOpen Innovation can also help to frame the challengeproperly:1. Through engaging with a wider community and different perspectives you can end up with the ‘right’ perspective2. It’s not always obvious what kind of challenge you’re facing – Open Innovation can help to better identify the underlying challenge
  4. 4. Benefits of Open Innovation
  5. 5. Getting Different Perspectives is Key“Someone in design will see a marketingproblem differently than someone in customerservice. A software developer will have adifferent take on a problem than the productmanager. A finance guy might have a differentway to address a customer service issue.Finding those who can recast the problemaccording to their own mental maps is thedifference.”
  6. 6. Our Product and ServicesThe crowd or community is at the heart of all that Crowdicity does.The value of our crowdsourcing service:• surfaces new perspectives,• builds engagement with key audiences,• invites employees and customers from non-traditional sources to contribute ideas, feedback and insights• brings new energy to the process of generating ideas and contentFocused on the enterprise market, Crowdicity is a cloud based software platformdesigned to deliver the above.The software is supported by training, consultancy and customer service packages.
  7. 7. The Crowdicity PlatformCrowdicity is a web-based software that allowsorganisations to build collaborative communitiesaround their customers, employees, members orconstituents to capture and share ideas and feedbackin real-time.Once published, ideas can be universally collaboratedon, be voted upon, and market researched by thecommunity, and then eventually, in the case of themost influential, be adopted by the organisation inwhole or in part.
  8. 8. The Crowdicity MethodologyThe proven Crowdicity methodology is based onthe 5 habits of successful innovators:• Networking• Experimenting• Observing• Questioning• Associating (connecting)
  9. 9. Big Benefits of Using Crowdicity1. Crowdicity allows you to tap into the whole of your organisation’sintellectual capital and those of suppliers and customers by harnessingcollective brain power2. It accelerates the speed you can identify, discuss and adoptinnovative products, services and business practices – months notyears3. It provides real-time market research for testing and adopting newideas and services4. Knowledge is often widely dispersed in society and within abusiness, Crowdicity provides the cost-effective means to access andbenefit from this dispersed knowledge
  10. 10. At Crowdicity we also believe..• A good idea can and does come from anyone and anywhere• Good ideas are always in fashion• Collaboration is an essential part of business life• The use of a community is a viable alternative to traditional ideas generation that is proven to work more effectively in creating breakthrough solutions• Wisdom of the Crowd identifies what’s most relevant and important to the community• Open innovation actively engages customers and employees in your products, services and business and helps identify new opportunities• Openness and transparency helps to build trust and promotes participation and engagement.
  11. 11. Here’s a closer look at some of thefeatures and benefits of Crowdicity
  12. 12. Add your own ideas Capture custom informationBranding and customisationCrowdicity communities can be fullycustomised to reflect the look and feel of yourorganisation’s brand identity. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  13. 13. Control & Customisation Private or Open Access Crowdicity can be configured as either an Open or a Private community. With private communities only authorised users are able to access the community while an open community is free for anyone to register and join. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  14. 14. Control & Customisation Control Access & Privileges Crowdicity has all the tools you need to invite, moderate, restrict and manage who has access to your community. Send out bulk user invites, gate-keep access requests, set-up IP restricted access, integrate social media accounts and enforce user black listing. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  15. 15. Control & Customisation Robust, configurable & easy to use Crowdicity is delivered as SaaS (Software as a Service) securely hosted in the ‘cloud’ at Rackspace datacentres – the world leader in hosting. Many of the features and settings within Crowdicity can be controlled at the click of a button making it incredible flexible and responsive to your needs as an organisation. Our expert development team is also on hand to evaluate any bespoke requirements that you may require. 0845 045Wright Nick 1123 www.Crowdicity.net nick.wright@crowdicity.com Jason.burrows@hubbubideas.com www.crowdicity.com +44 (0) 115 948 6907
  16. 16. Challenges & Ideas Set Challenges You can host an unlimited number of challenges that the community can respond to with their ideas. Challenges can be rolling or time boxed. They can also be broken down into different sub- challenge areas and phases as required. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  17. 17. Challenges & Ideas Posts ideas, upload images, documents and other supporting materials Any registered user can post an idea and upload images, videos and documents to support their ideas and share with others. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  18. 18. Challenges & Ideas Idea Voting Crowdicity ‘show of hands’ voting process is a powerful tool for evaluating and identifying the ideas of greatest value, allowing the good ideas to rise to the surface. Even the discussion around an idea can be voted on by the community. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  19. 19. Challenges & Ideas Encourage Open Discussion & Collaboration Once published all ideas can be universally collaborated on a discussed by the community. Good ideas can be made great, issues highlighted and new ideas inspired. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  20. 20. Challenges & Ideas Filter ideas Ideas can be searched, filtered and browsed in a multitude of ways. Idea trends can be tracked in real-time, the highest rate, most discussed or hottest ideas can be seen instantly. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  21. 21. Crowd Features Team & User Profiles Every user & team member has their own personal user profile which can be viewed by the other users in the community. Each user can chose the level of information that they wish to display, upload a profile image and biography. User can also see other users activity and browse their ideas, comments etc. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  22. 22. Crowd Features Activity Streams Each users dashboard provides them with a real-time ‘idea stream’ of personalised activity from around the community. This can include, updates from challenges and ideas that they’re following, the latest updates and recommendation from users in their personal network and the latest activity on ideas and comments they have posted. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  23. 23. Crowd Features ‘Twitter Style’ user connections Users can make Twitter style ‘follow’ connections with other users within the community encouraging collaboration and the sharing of ideas and knowledge on a one-to-one level. 0845 045Wright Nick 1123 www.Crowdicity.net nick.wright@crowdicity.com Jason.burrows@hubbubideas.com www.crowdicity.com +44 (0) 115 948 6907
  24. 24. Crowd Features User Leader board Crowdicity unique ‘reputation ranking’ system lets you see who your top users are at a glance. Crowdicity rewards the most valuable user contributions to encourage quality ideas and participation. Reputation points can also be translated into tangible rewards. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  25. 25. Integrated Blog, Email & Social Media Integrated Blog Crowdicity also features an integrated blogging tools making it simple to create and publish new updates, stories, news and announcements to the community. You can invite blog contributors, post images and video and create two-way links between blog articles and idea and challenge posts. 0845 045Wright Nick 1123 www.Crowdicity.net nick.wright@crowdicity.com Jason.burrows@hubbubideas.com www.crowdicity.com +44 (0) 115 948 6907
  26. 26. Integrated Blog, Email & Social Media Integrated Community Email Manager Keeping the community informed and engaged is vital which is why Crowdicity features a fully integrated Community Email Manager. The email manager allows the admin team to easily create and send branded, custom, email messages direct to the community users, moderators and admin team. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  27. 27. Integrated Blog, Email & Social Media Automated email alerts & notifications Crowdicity automated email alerts and notifications are designed to keep the informed and engaged. Notifications include; when a user votes / comments on your idea, when someone follows you, replies to your comments, idea status changes. Alert settings can be controlled by the individual users. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  28. 28. Integrated Blog, Email & Social Media Social Media Integration Crowdicity integrates with Facebook, Twitter, Google, OpenID, MSN and Linkedin allowing you community to quickly register and login using their existing social media accounts. Fully secure, this feature can be used on both private as well as open communities or can be turned off completely. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  29. 29. Community Management Control Idea Statuses Feedback to the community and show them that their ideas are making a difference. Assign different statuses to ideas, move ideas through phases. ‘Close’ ideas to further comments and voting but keep them visible on the community. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  30. 30. Community Management Flexible Moderation Set the moderation strength as high or as low as you need. Moderators can approve, reject, edit, remove or close any idea or comment. Set-up moderators up by challenge or community wide. Ideas and comments can be reported and flagged for moderation by the community. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  31. 31. Community Management Analytics & Reporting Crowdicity provides real time graphically analytics around ideas, comments, user activity and usage. Idea data can also be output to Microsoft Office software and other spread sheet and database software. 0845 045Wright Nick 1123 nick.wright@crowdicity.com www.Crowdicity.net www.crowdicity.com +44 (0) 115 948 6907 Jason.burrows@hubbubideas.com
  32. 32. Any questions?Find out more : www.crowdicity.com Nick Wright nick.wright@crowdicity.com +44 (0) 115 948 6907 www.crowdicity.com twitter.com/crowdicity

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