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Twitter for Marketing and PR

HubSpot
HubSpotMarketing at HubSpot
Twitter for Marketing and PR
www.HubSpot.com

With Mike Volpe, Ellie Mirman and Rick Burnes
Welcome!

Mike Volpe
VP I b
   Inbound M k ti
          d Marketing
LinkedIn: http://www.linkedin.com/in/mikevolpe
Twitter: @mvolpe




Ellie Mirman
Inbound Marketing Manager
LinkedIn: http://www.linkedin.com/in/elliemirman
Twitter: @ellieeille



Rick Burnes
Inbound Marketing Manager
LinkedIn: http://www.linkedin.com/in/rickburnes
Twitter: @rickburnes
How to Participate on Twitter




                  Step One
                  1. Login to your Twitter 
                       account
                  2. Comment and ask 
                  questions including the 
                  characters “@hubspot”
How to Participate on Twitter




                  Step Two
                  1. Go to search.twitter.com
                  2. Search for “@hubspot”
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
Outbound Marketing


                     800-555-1234
                     Annoying
                     Salesperson
Inbound Marketing

Blog
   g          SEO     Social Media
Rethinking Marketing
Outbound Marketing    Inbound Marketing
• Telemarketing       • SEO / SEM
• Trade shows         • Blogging
• Direct mail         • Social Media
• Email blasts        • RSS
• Print ads           • Free tools/trials
• TV/radio ads        • Public Relations

 Interruption           Permission
HubSpot Inbound Marketing System

                                    Content
                         SEO      Management           Blog
• Software
                               Landing            Social
                                Pages             Media
• Support + Expertise                  Lead
                                   Intelligence

• $250 or $500 / month
                                         CRM
                                    (Salesforce.com 
                                        or other)
• No IT Required
Foundations of Inbound Marketing




Blogging                   Social
                           Networks



             SEO
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
What IS Twitter?

Like …
Lik                  … Except
                       E    t
                    Only 140 characters



                    It’s viewable in lots of places

A giant chatroom    You choose the people you 
                    follow
Instant M
I             i
        Messaging   I’     bli    d hi d         h
                    It’s public and archived on the 
                    web
Twitter? No Time for That Nonsense!
Why Do I Need to Know This?
Twitter for PR
        Need to urgently speak with a business that is very
        actively leveraging social media strategies; for ZDNet

   I spoke about our use of social media for biz on 2 panels -
   http://tinyurl.com/4v4cgh AND http://tinyurl.com/6943l9

                               408 555-1234?



   I will call you right now




Elapsed Time:
 50 Minutes
 50 Minutes
How to Succeed With Twitter


   Track &              Build Your 
   Analyze
       y                 Network




                Engage 
                Engage
               With Your 
              Community
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
Dive In
Company Brand? Or Personal Brand?
Please, Personalize Your Profile
Let Your Brand Shine
Follow People
Follow Top Twitter Users




      twitter.grader.com/topusers
See Who Thought-Leaders Follow




          twitter.com/dmscott
Who’s Talking About Your Keywords?




       search.twitter.com/search?q=lead+generation
Engage With People



          2,700 followers




          1,200 followers
           ,
Create a Company Page




    twitter.zappos.com/employees
Follow People Who Follow You
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
It’s a Discussion, Not a Broadcast
Follow Your Brand in Conversations
Communicate With Customers
Use Favorites to Save Highlights




       twitter.com/HubSpot/favourites
Save Testimonials




http://twitter.com/Scobleizer/statuses/774666561
Publish Helpful Content
Using Twitter for Events
Meet People - “Tweetup”
What Not to Do: TMI
Questions?
Post to Twitter, including “@hubspot”

          Follow the conversation:
      http://search.twitter.com/search?q=@hubspot
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
Follower Count




•   A measure of your raw distribution power
Twitter Grader




•   Inputs include followers AND follower influence
@replies




•   A measure of community engagement & branding
•   On your profile or via search.twitter.com
Impact on Our Sales Funnel
           600                              35


           500                              30

                                            25
           400
                                            20
      rs




                                                 Leads
                                                     s
Visitor




                                                         HubSpot.com 
           300
                                                         Referrals From 
                                            15
                                                         Twitter
           200
                                            10           Leads From Twitter
                                                         Leads From Twitter

           100                              5

            0                               0




           New source of visitors & leads
Agenda
•   Inbound Marketing & the New Rules
•   T itter 101
    Twitter
•   Build Your Network
•   Engage Your Community
•   Track & Analyze
•   Tools & Resources
HubSpot Tracks Relevant Tweets




•   HubSpot Owner & Marketer tracks industry and
    company keywords for you.
Tiny URL




•   Make long URLs fit Twitter’s 140 characters
•   Other options: bit.ly, poprl.com, etc
Lots of Twitter Clients


                          •   Many ways to connect to
                              Twitter via third-party
                              applications
                          •   Lots of mobile options




Flickr: Jeffery Simpson
Twitter Feed
Your Blog, Flickr or Any Feed




  •   Allows you to automatically update your Twitter
      stream with content you’ve published elsewhere
Hashtags.org
• Follow topics and events (#IMS08)
  •   Inbound Marketing Summit
  •   IMS 2008
  •   IMS08
  •   IMS2008
• Find people talking about similar topics
HubSpotters to Follow
HubSpotters
• h b
  hubspot t
                 And more …
• Grader
                 www hubspot com/twitter/
                 www.hubspot.com/twitter/
• Onstartups
• Bhalligan
• PC4media
• Prashantkaw
• Adbinoor
• dunster
Some of Our Favorite Tweeple

• Dmscott         • ChrisBrogan
                            g

• Guykawasaki     • Scobleizer

• TheOnion        • Xenijardin

• Tdefren         • WholeFoods
Thank You!

              Learn more about HubSpot:
      http://www.hubspot.com/products/owner/
     http://www.hubspot.com/products/marketer/




Mike Volpe           Ellie Mirman           Rick Burnes
VP Inbound           Inbound Marketing      Inbound Marketing
Marketing            Manager                Manager
Twitter: @
T itt    @mvolpe
             l       Twitter: @ellieeille   Twitter: @rickburnes
1 of 53

Twitter for Marketing and PR

Download to read offline

There's a lot of buzz around Twitter but many marketers don't know how to translate that buzz into a worthwhile marketing tool for their business. Most people's first reaction to the social media "micro-blogging" tool is that it is a waste of time, but as Twitter becomes more and more mainstream, businesses are now using Twitter to engage with customers, reach the media directly, and further establish themselves as thought leaders in their industry. This webinar will go over all the basics for using Twitter for marketing and PR, including: -What is Twitter and why is it important -How to use Twitter to monitor your brand and engage customers and prospects directly -How to reach media and bloggers directly to get PR coverage for your business -What and how to measure the results of your social media efforts

HubSpot
HubSpotMarketing at HubSpot

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Twitter for Marketing and PR

  • 1. Twitter for Marketing and PR www.HubSpot.com With Mike Volpe, Ellie Mirman and Rick Burnes
  • 2. Welcome! Mike Volpe VP I b Inbound M k ti d Marketing LinkedIn: http://www.linkedin.com/in/mikevolpe Twitter: @mvolpe Ellie Mirman Inbound Marketing Manager LinkedIn: http://www.linkedin.com/in/elliemirman Twitter: @ellieeille Rick Burnes Inbound Marketing Manager LinkedIn: http://www.linkedin.com/in/rickburnes Twitter: @rickburnes
  • 3. How to Participate on Twitter Step One 1. Login to your Twitter  account 2. Comment and ask  questions including the  characters “@hubspot”
  • 4. How to Participate on Twitter Step Two 1. Go to search.twitter.com 2. Search for “@hubspot”
  • 5. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 6. Outbound Marketing 800-555-1234 Annoying Salesperson
  • 7. Inbound Marketing Blog g SEO Social Media
  • 8. Rethinking Marketing Outbound Marketing Inbound Marketing • Telemarketing • SEO / SEM • Trade shows • Blogging • Direct mail • Social Media • Email blasts • RSS • Print ads • Free tools/trials • TV/radio ads • Public Relations Interruption Permission
  • 9. HubSpot Inbound Marketing System Content SEO Management Blog • Software Landing Social Pages Media • Support + Expertise Lead Intelligence • $250 or $500 / month CRM (Salesforce.com  or other) • No IT Required
  • 10. Foundations of Inbound Marketing Blogging Social Networks SEO
  • 11. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 12. What IS Twitter? Like … Lik … Except E t Only 140 characters It’s viewable in lots of places A giant chatroom You choose the people you  follow Instant M I i Messaging I’ bli d hi d h It’s public and archived on the  web
  • 13. Twitter? No Time for That Nonsense!
  • 14. Why Do I Need to Know This?
  • 15. Twitter for PR Need to urgently speak with a business that is very actively leveraging social media strategies; for ZDNet I spoke about our use of social media for biz on 2 panels - http://tinyurl.com/4v4cgh AND http://tinyurl.com/6943l9 408 555-1234? I will call you right now Elapsed Time: 50 Minutes 50 Minutes
  • 16. How to Succeed With Twitter Track &  Build Your  Analyze y Network Engage  Engage With Your  Community
  • 17. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 19. Company Brand? Or Personal Brand?
  • 21. Let Your Brand Shine
  • 23. Follow Top Twitter Users twitter.grader.com/topusers
  • 24. See Who Thought-Leaders Follow twitter.com/dmscott
  • 25. Who’s Talking About Your Keywords? search.twitter.com/search?q=lead+generation
  • 26. Engage With People 2,700 followers 1,200 followers ,
  • 27. Create a Company Page twitter.zappos.com/employees
  • 28. Follow People Who Follow You
  • 29. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 30. It’s a Discussion, Not a Broadcast
  • 31. Follow Your Brand in Conversations
  • 33. Use Favorites to Save Highlights twitter.com/HubSpot/favourites
  • 37. Meet People - “Tweetup”
  • 38. What Not to Do: TMI
  • 39. Questions? Post to Twitter, including “@hubspot” Follow the conversation: http://search.twitter.com/search?q=@hubspot
  • 40. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 41. Follower Count • A measure of your raw distribution power
  • 42. Twitter Grader • Inputs include followers AND follower influence
  • 43. @replies • A measure of community engagement & branding • On your profile or via search.twitter.com
  • 44. Impact on Our Sales Funnel 600 35 500 30 25 400 20 rs Leads s Visitor HubSpot.com  300 Referrals From  15 Twitter 200 10 Leads From Twitter Leads From Twitter 100 5 0 0 New source of visitors & leads
  • 45. Agenda • Inbound Marketing & the New Rules • T itter 101 Twitter • Build Your Network • Engage Your Community • Track & Analyze • Tools & Resources
  • 46. HubSpot Tracks Relevant Tweets • HubSpot Owner & Marketer tracks industry and company keywords for you.
  • 47. Tiny URL • Make long URLs fit Twitter’s 140 characters • Other options: bit.ly, poprl.com, etc
  • 48. Lots of Twitter Clients • Many ways to connect to Twitter via third-party applications • Lots of mobile options Flickr: Jeffery Simpson
  • 49. Twitter Feed Your Blog, Flickr or Any Feed • Allows you to automatically update your Twitter stream with content you’ve published elsewhere
  • 50. Hashtags.org • Follow topics and events (#IMS08) • Inbound Marketing Summit • IMS 2008 • IMS08 • IMS2008 • Find people talking about similar topics
  • 51. HubSpotters to Follow HubSpotters • h b hubspot t And more … • Grader www hubspot com/twitter/ www.hubspot.com/twitter/ • Onstartups • Bhalligan • PC4media • Prashantkaw • Adbinoor • dunster
  • 52. Some of Our Favorite Tweeple • Dmscott • ChrisBrogan g • Guykawasaki • Scobleizer • TheOnion • Xenijardin • Tdefren • WholeFoods
  • 53. Thank You! Learn more about HubSpot: http://www.hubspot.com/products/owner/ http://www.hubspot.com/products/marketer/ Mike Volpe Ellie Mirman Rick Burnes VP Inbound Inbound Marketing Inbound Marketing Marketing Manager Manager Twitter: @ T itt @mvolpe l Twitter: @ellieeille Twitter: @rickburnes