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Agency Processes: Robust Delivery ProcessesWhat State of the Online Marketing Services Industry Report

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Agency Processes: Robust Delivery ProcessesWhat percentage of firms (by quartile) use a Agencies thatnumber of different business process tools? utilize business process tools 4th Quartile 1st Quartile are more likely36% to be in the top 33% quartile 31% 30% 31% 25% 27% 23% 24% 21% 20% 19% Sample Business Process 14% Tools 8% 1. Content Management System (CMS) 2. Customer Resource Management (CRM) 3. Project Management 0 1 2 3 4 5 6 4. Time Tracking Number of Business Process Tools Used by Agencies 5. Internal Social Network (out of list on the right) (e.g. Yammer) 6. Wiki 7. OtherExample: 33% of firms that use 6 business process tools are in the top quartile 19

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  • Very interesting
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  • Muy útil y la información es clara y real.
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  • Informative report--Underlines the continuing shift in our industry and the challenges and opportunities for agencies. Inbound best practices pave the way in areas of growth. Helpful, actionable information--Thank you HubSpot
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