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The Quality Assessment System (QAS)


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The QAS is a prototype MS Word add-in, providing a system for administering two-way feedback on the handwritten and digitally-written tasks of students. I designed and developed the QAS between 2003 and 2009, and it was the subject of my PhD, completed in 2012.

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The Quality Assessment System (QAS)

  1. 1. byHoward M Gaukrodger University of Waikato
  2. 2.  Feedback is crucial  “The importance of feedback for student learning cannot be overstated”1. Resubmission  “Unless students are able to use feedback to produce improved work, through for example redoing the same assignment, neither they nor those giving feedback will know that it has been effective”2. 1. Gipps, C. (2003 ) "Should universities adopt ICT−based assessment Exchange Spring 2003?" Effective Use of VLEs: e−Assessment, 26-27. 2. Boud, D. (2000). "Sustainable assessment: rethinking assessment for the learning society." Studies in Continuing Education 22(2): 151-167.
  3. 3.  Feedback context: • English for Speakers of Other Languages The feedback process is vital because: • using codes, the student has to think about his/her mistakes • the level of feedback detail is essentially different from that used in other disciplines, because it drills down to the character / phoneme / word level. • Without understanding their mistakes, students will not learn.
  4. 4.  Because the QAS mediates: • teacher to student communication of: • language errors and praise • and student to teacher communication of: • initial response to task instructions • response to teacher feedback on submissions and resubmissions. This is feedback dialogue.
  5. 5. “Various studies have criticized writtenteacher feedback as hasty, inconsistent...unclear, and discouraging to students”1Teachers say: • It takes too long • Students don’t read itOverall, there is no effective system formanaging the feedback process.1. Milton, J. (2006). Resource-rich Web-based feedback. Helping learners become independent writers
  6. 6. • Pros:• feedback is faster;• a system could improve task administration;• collaboration and reviews;• customisable and quick reports.
  7. 7. • Cons:• Less-competent ICT-users may be reluctant to adopt this tool• Requires institutional acceptance (investment / implementation / maintenance)
  8. 8.  A prototype feedback management tool A pull-down menu in Microsoft Word to insert correction codes and customisable comments A report-creation tool A repository to view and collaborate on past and present tasks
  9. 9. The student’s work written in MS Word and markedusing the QAS-WP drop-down menu.
  10. 10.  Handwritten tasks Comparative reports Tailored feedback Works the way most ESOL teachers work Accommodates students’ feedback wishes Facilitates collaboration Its modular structure makes it suitable for a range of applications
  11. 11. byHoward M Gaukrodger University of Waikato Thank you for your attention