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Twitter: #Caring4NHSpeople #OurNHSpeople
The health and wellbeing of
our NHS people during the
Covid-19 response
*Topic: T...
Twitter: #Caring4NHSpeople #OurNHSpeople
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• You...
Twitter: #Caring4NHSpeople #OurNHSpeople
Virtual Staff Common
Rooms
The staff common room is an opportunity for our NHS
pe...
Twitter: #Caring4NHSpeople #OurNHSpeople
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• You...
Twitter: #Caring4NHSpeople #OurNHSpeople
A unique opportunity: tell us about
your experiences of supporting the
health and...
Twitter: #Caring4NHSpeople #OurNHSpeople
To join the mailing list of people who get the
information about this community:
...
Twitter: #Caring4NHSpeople #OurNHSpeople
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• You...
Twitter: #Caring4NHSpeople #OurNHSpeople
Our Wellbeing Community: https://tribe.horizonsnhs.com/
Twitter: #Caring4NHSpeople #OurNHSpeople
The health and wellbeing of
our NHS people during the
Covid-19 response
*Topic: T...
Twitter: #Caring4NHSpeople #OurNHSpeople
10 |
• Offer support, ideas, knowledge and wisdom to those with a role in
support...
Twitter: #Caring4NHSpeople #OurNHSpeople
 Welcome – Elizabeth Nyawade & Zoe Lord
 Update on the National Support Offer –...
Twitter: #Caring4NHSpeople #OurNHSpeople
The team today
Chat box facilitators
Paul Woodley
Technical hosts
Dr Sonya
Wallba...
Twitter: #Caring4NHSpeople #OurNHSpeople
An update on
the National
Wellbeing Offer
Dr Sonya Wallbank
Health and Wellbeing ...
Coming
next:
NHS Staff Health and Wellbeing
support COVID-19
1625
20:00-22:00
peak hours
<
>
78,000
Visitors
109,394
Page
...
To join the mailing list of people who get the
information about this community:
http://horizonsnhs.com/caring4nhspeople/
...
Our Wellbeing Community: https://tribe.horizonsnhs.com/
Twitter: #Caring4NHSpeople #OurNHSpeople
A unique opportunity: tell us about
your experiences of supporting the
health and...
Twitter: #Caring4NHSpeople #OurNHSpeople
How has your working environment* got better or
worse for you as a result of Covi...
Twitter: #Caring4NHSpeople #OurNHSpeople
Top tips for an
energised workforce…
Perry Timms
Founder & Chief Energy Officer: ...
PEOPLE & TRANSFORMATIONAL HR
Better Business for a Better World
People & Transformational HR | PTHR.CO.UK
Perry Timms MCIP...
Aboutus
Human-centred, Design & Systems Thinking approaches to transform the People Profession
We aspire to be a connected...
Source: O.C. TANNER INSTITUTE RESEARCH 2019
People & Transformational HR | PTHR.CO.UK
A Crisis in Leadership
Source: O.C. TANNER INSTITUTE RESEARCH 2019
People & Transformational HR | PTHR.CO.UK
Powered by Human
ENERGY
If you had to define what
depletes and generates
energy for you through the
day how would you map that
out?
People & Trans...
Energy Mapping for the day ahead
Mindfulness break
Delivering a
media briefing
Big report for the
Trust Board
Inbox
cleari...
How do we assess how
much time your work will
take to more effectively
manage our energy?
People & Transformational HR | P...
0.25 0.5 1 2
4 8 16 32
64 132 264 Hours
Timeboxing: Estimating work duration to manage your energy
People & Transformation...
At the end of our day we look at our
bulging inbox, greyed out calendar and
think ‘what did I do all day?’
How about we tr...
Your NQ Reflective JournalDate:
How would you describe your mood today?
What was your greatest accomplishment today?
How d...
Our work is all about
our energy: Aligned,
unleashed,
regenerated.
People & Transformational HR | PTHR.CO.UK
There is no t...
Better Business
for a Better World
Contact us:
London & Northants, Mexico
& Romania
perry@pthr.co.uk
+44 7711 169677
www.p...
The wellbeing of a newly-remote workforce:
The NHS Horizons team
The Horizons team is a small, specialist team within the ...
Survey tool: Short Warwick-Edinburgh Mental Wellbeing Scale:
https://www.corc.uk.net/outcome-experience-measures/short-war...
We encourage everyone in
the team to use the national
wellbeing offers
1. Focus on individual wellbeing
We aren’t all feel...
2. Resilience is a team sport: create wellbeing through
virtual meetings
The Horizons team weekly
huddle
• Always keep you...
3. Use this as a time to learn and grow together
“Horizons hangout”
Sessions at least twice a week
for the team to watch r...
Relationships matter even more when we're working from home. Virtual teammates are two and a half times
more likely to per...
Useful free resources
• Coping with working from home – tips from an organizational psychologist:
podcast with Professor A...
***
Twitter: #Caring4NHSpeople #OurNHSpeople
In Conversation with…
Dr Helen Bevan
Chief Transformation Officer
NHS Horizons
Pe...
Twitter: #Caring4NHSpeople #OurNHSpeople
Very helpfulNot helpful
To what extent has today’s session been useful to
you and...
Twitter: #Caring4NHSpeople #OurNHSpeople
Please share either:
a) One practical action from this session
that you are going...
Twitter: #Caring4NHSpeople #OurNHSpeople
Twitter: #Caring4NHSpeople #OurNHSpeople
45 |
Optional… a virtual small group discussion
Twitter: #Caring4NHSpeople #OurNHSpeople
Zoom Participants: We are going to move to virtual
breakout rooms
If you joining ...
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Health & wellbeing of a newly remote workforce

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#Caring4nhspeople virtual wellbeing webinar 6 May 2020

  1. 1. Twitter: #Caring4NHSpeople #OurNHSpeople The health and wellbeing of our NHS people during the Covid-19 response *Topic: The Health and Wellbeing of a newly remote workforce Virtual Community Meeting 6th May 4pm
  2. 2. Twitter: #Caring4NHSpeople #OurNHSpeople Introduce yourself in the chat box Say: • Who you are • Where you are today • Your Twitter handle (if you have one) • Share how your working environment has changed since Covid-19 Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  3. 3. Twitter: #Caring4NHSpeople #OurNHSpeople Virtual Staff Common Rooms The staff common room is an opportunity for our NHS people to come together virtually to help to support each other during these difficult times They are open to everyone working across the NHS, whatever their role, and whatever their context They provide a safe, supportive and confidential environment and are hosted by experienced group leaders By participating in a common room, we hope that people will feel better enabled to maintain their health and wellbeing, to continue to function well, and will have been supported in their ‘natural recovery processes’ To book visit: https://people.nhs.uk/help/ Then click on the Support Now tab and scroll down
  4. 4. Twitter: #Caring4NHSpeople #OurNHSpeople Introduce yourself in the chat box Say: • Who you are • Where you are today • Your Twitter handle (if you have one) • Share how your working environment has changed since Covid-19 • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  5. 5. Twitter: #Caring4NHSpeople #OurNHSpeople A unique opportunity: tell us about your experiences of supporting the health and wellbeing of others In the chat box, you will see the link to the survey (both Zoom and YouTube) Sign up to the community on our landing page and we email the survey link to you http://horizonsnhs.com/caring4nhspeople/ *survey takes 10 minutes!* This will provide vital learning for now and the future – thank you
  6. 6. Twitter: #Caring4NHSpeople #OurNHSpeople To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ Building a Wellbeing Community
  7. 7. Twitter: #Caring4NHSpeople #OurNHSpeople Introduce yourself in the chat box Say: • Who you are • Where you are today • Your Twitter handle (if you have one) • Share how your working environment has changed since Covid-19 • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  8. 8. Twitter: #Caring4NHSpeople #OurNHSpeople Our Wellbeing Community: https://tribe.horizonsnhs.com/
  9. 9. Twitter: #Caring4NHSpeople #OurNHSpeople The health and wellbeing of our NHS people during the Covid-19 response *Topic: The Health and Wellbeing of a newly remote workforce Virtual Community Meeting 6th May 4pm
  10. 10. Twitter: #Caring4NHSpeople #OurNHSpeople 10 | • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of people working in health and care • Share the range of wellbeing support activities that are available to people working in health and care • Connect with each other and collectively build our community of those who support the health and wellbeing of our NHS people Aims of this session To:
  11. 11. Twitter: #Caring4NHSpeople #OurNHSpeople  Welcome – Elizabeth Nyawade & Zoe Lord  Update on the National Support Offer – Dr Sonya Wallbank  Top tips for an energised workforce – Perry Timms  Newly remote workforce – NHS Horizons – Helen Bevan  Call to action & closing remarks - Elizabeth Nyawade  Optional – Discussion Groups (4.50 – 5.10) - Zoe Lord Photo by Hope House Press - Leather Diary
  12. 12. Twitter: #Caring4NHSpeople #OurNHSpeople The team today Chat box facilitators Paul Woodley Technical hosts Dr Sonya Wallbank Contributors Zoe Lord Facilitators Louise Pratt Social Media Leigh Kendall Elizabeth Nyawade Zarah Mowhabuth YouTube host Tej Riat Helen Bevan Selina Bhambra Perry Timms Claire Shields Karen Dumain Olly Benson
  13. 13. Twitter: #Caring4NHSpeople #OurNHSpeople An update on the National Wellbeing Offer Dr Sonya Wallbank Health and Wellbeing Clinical Lead, NHS England & Improvement
  14. 14. Coming next: NHS Staff Health and Wellbeing support COVID-19 1625 20:00-22:00 peak hours < > 78,000 Visitors 109,394 Page visits • Listening services both formal and informal vary in their take up • There is a rush to jump in with psychological interventions when distress is observed • Loneliness, hopelessness and negative thoughts about life have increased each week • Those who are shielding and supporting from behind the front line are experiencing guilt and frustration Faith Leaders – how we involve our local and national faith leaders to grow and amplify the support they are delivering Supporting your teams to recover with the – How am I and How are you package Priority mental health pathways established – KCL how am I tool Citizens Advice pilot in South East results Fillipino counselling service goes live 16 mins People.nhs.uk website • Most download content: How to support staff during Ramadan • ABC of resilience • 10 minute pause space 800 104,000 3183 What we learning? How will we know if it is making a difference? • Process measures in place so we can judge activity and themes • Working with AHSN’s on a ‘so what’ evaluation
  15. 15. To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ Building a Wellbeing Community
  16. 16. Our Wellbeing Community: https://tribe.horizonsnhs.com/
  17. 17. Twitter: #Caring4NHSpeople #OurNHSpeople A unique opportunity: tell us about your experiences of supporting the health and wellbeing of others In the chat box, you will see the link to the survey (both Zoom and YouTube) Sign up to the community on our landing page and we email the survey link to you http://horizonsnhs.com/caring4nhspeople/ *survey takes 10 minutes!*
  18. 18. Twitter: #Caring4NHSpeople #OurNHSpeople How has your working environment* got better or worse for you as a result of Covid 19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write the number in the chatbox 6. It’s got significantly better 5. It’s got quite a lot better 4. It’s got a bit better 3. It’s neither better nor worse 2. It’s got worse 1. It’s got a lot worse *Working environment means all your surroundings when working. It includes your physical working environment, the extent to which you get interrupted, your work tools as well as air, noise and light. It also includes psychological aspects of how your work is organised and your wellbeing at work.
  19. 19. Twitter: #Caring4NHSpeople #OurNHSpeople Top tips for an energised workforce… Perry Timms Founder & Chief Energy Officer: PTHR HR Most Influential Thinker: 2017-2019 Author: Transformational HR & The Energized Workplace
  20. 20. PEOPLE & TRANSFORMATIONAL HR Better Business for a Better World People & Transformational HR | PTHR.CO.UK Perry Timms MCIPD & FRSA Founder & Chief Energy Officer: PTHR HR Most Influential Thinker: 2017-2019 Author: Transformational HR & The Energized Workplace Visiting Fellow: Sheffield Hallam University Business School & Cranfield School of Management Adjunct Professor: Hult International Business School & Ashridge School of Management
  21. 21. Aboutus Human-centred, Design & Systems Thinking approaches to transform the People Profession We aspire to be a connected, collaborative enterprise of conscious business activists, with audacious dreams of better business for a better world. OUR VISION 21st Century Organisation Design, Development & Effectiveness to upgrade the work OS Agile, Inclusive & Self-managed ways of working for lasting People Powered Change People & Transformational HR | PTHR.CO.UK
  22. 22. Source: O.C. TANNER INSTITUTE RESEARCH 2019 People & Transformational HR | PTHR.CO.UK
  23. 23. A Crisis in Leadership Source: O.C. TANNER INSTITUTE RESEARCH 2019 People & Transformational HR | PTHR.CO.UK
  24. 24. Powered by Human ENERGY
  25. 25. If you had to define what depletes and generates energy for you through the day how would you map that out? People & Transformational HR | PTHR.CO.UK
  26. 26. Energy Mapping for the day ahead Mindfulness break Delivering a media briefing Big report for the Trust Board Inbox clearing Addressing the team on our achievements this past week Listening to a wellness podcast Intensityofactivity Energy Impact Boosting Draining H L Developing a new approach for vulnerable staff Preparing an update for the RCN
  27. 27. How do we assess how much time your work will take to more effectively manage our energy? People & Transformational HR | PTHR.CO.UK
  28. 28. 0.25 0.5 1 2 4 8 16 32 64 132 264 Hours Timeboxing: Estimating work duration to manage your energy People & Transformational HR | PTHR.CO.UK
  29. 29. At the end of our day we look at our bulging inbox, greyed out calendar and think ‘what did I do all day?’ How about we try another technique? We review our energy through a reflective journal. People & Transformational HR | PTHR.CO.UK
  30. 30. Your NQ Reflective JournalDate: How would you describe your mood today? What was your greatest accomplishment today? How did I recharge today? When were my energy peaks noticed most today? What caused them? What other surge(s) or sparks did I get? What stopped me replenishing my energy supply? When were my energy slumps in my day? What caused them? What or who drained me today?
  31. 31. Our work is all about our energy: Aligned, unleashed, regenerated. People & Transformational HR | PTHR.CO.UK There is no time management, only energy management
  32. 32. Better Business for a Better World Contact us: London & Northants, Mexico & Romania perry@pthr.co.uk +44 7711 169677 www.pthr.co.uk TeamPTHR @TeamPTHR People & Transformational HR | PTHR.CO.UK
  33. 33. The wellbeing of a newly-remote workforce: The NHS Horizons team The Horizons team is a small, specialist team within the Improvement Directorate of NHS England and Improvement. Horizons supports leaders of change, teams, organisations and systems to think differently about large-scale change, improve collaboration, and accelerate change
  34. 34. Survey tool: Short Warwick-Edinburgh Mental Wellbeing Scale: https://www.corc.uk.net/outcome-experience-measures/short-warwick-edinburgh-mental-wellbeing-scale/ 1 1.5 2 2.5 3 3.5 4 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Feeling Relaxed compared to Average Wellbeing Score none of the time rarely some of the time often all of the time Average Score Our team wellbeing scores have remained high despite a transition to virtual working Team starts virtual working
  35. 35. We encourage everyone in the team to use the national wellbeing offers 1. Focus on individual wellbeing We aren’t all feeling the same but there are things we can all do, eg, create a routine, take a proper lunch break Graphic by Andi Roberts
  36. 36. 2. Resilience is a team sport: create wellbeing through virtual meetings The Horizons team weekly huddle • Always keep your camera on (unless broadband issues) • Check in and check out • Give everyone a voice • Agenda item no.1: team wellbeing • Focus on purpose and meaning (Facebook: Career/Cause/Community)
  37. 37. 3. Use this as a time to learn and grow together “Horizons hangout” Sessions at least twice a week for the team to watch recorded webinars together and/or try out new systems The Know More Club Every Monday to explore a new area of knowledge, journal club, mentoring conversation. Everyone takes something away
  38. 38. Relationships matter even more when we're working from home. Virtual teammates are two and a half times more likely to perceive mistrust, incompetence and broken commitments than those who are co-located 4. Social and connecting time is as important as getting the work done 4.30-5.30pm each Friday: Horizons team cocktail hour
  39. 39. Useful free resources • Coping with working from home – tips from an organizational psychologist: podcast with Professor Adam Grant http://worldvsvirus.libsyn.com/coping-with-working-from- home-tips-from-an-organizational-psychologist Follow @LizandMollie• The ultimate guide to remote working, Miro https://miro.com/guides/remote-work/?ref=producthunt • Remote work survival kit, Chris Weston and a cast of thousands https://docs.google.com/document/d/1wCeKcivSEseEnrsnDrhnF MQBPpdKGLdOmZmZ4miLpoM/edit#heading=h.2y39piqqv7gb • Online meeting resources toolkit for facilitators during the coronavirus pandemic, Facilitators for pandemic response group https://docs.google.com/document/d/1NyrEU7n6IUl5rgGiflx_dK 8CrdoB2bwyyl9XG- H7iw8/edit?ts=5e6fc9e3#heading=h.jb9co2l7jt1p
  40. 40. ***
  41. 41. Twitter: #Caring4NHSpeople #OurNHSpeople In Conversation with… Dr Helen Bevan Chief Transformation Officer NHS Horizons Perry Timms Founder & Chief Energy Officer PTHR Zoe Lord Deputy Director NHS Horizons
  42. 42. Twitter: #Caring4NHSpeople #OurNHSpeople Very helpfulNot helpful To what extent has today’s session been useful to you and how you support others during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
  43. 43. Twitter: #Caring4NHSpeople #OurNHSpeople Please share either: a) One practical action from this session that you are going try b) One practical action that you would like to share with others
  44. 44. Twitter: #Caring4NHSpeople #OurNHSpeople
  45. 45. Twitter: #Caring4NHSpeople #OurNHSpeople 45 | Optional… a virtual small group discussion
  46. 46. Twitter: #Caring4NHSpeople #OurNHSpeople Zoom Participants: We are going to move to virtual breakout rooms If you joining through Zoom, we are going to move you to a virtual breakout room to have a conversation with ~6 other people. When you go into your breakout rooms, you will need to mute and unmute yourself. • Introduce yourselves to one another. • Questions for your discussion – What is your experience of working virtually? – What will you take and use from today’s session? – What techniques have you used that you can share? • 10-20 minutes in your breakout room

Health & wellbeing of a newly remote workforce

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