The School for Change Agents is
the most widely utilised, popular
skill-building programme for
change in the NHS.
So far, 11,000 people have taken
part and external evaluation has
shown it makes a significant impact
on ability to implement change at
both individual and organisational
It is open to everyone, and provides
virtual learning sessions each
week for five weeks, starting on
15th February 2018.
About The School for Change Agents………………………….3
Who takes part?..................................................................... 4
How to get the most out of School…………………………….. 6
Optional Extras: Edge Talks…………………………………….11
Continuing Professional Development…………………………17
Technical Information…………………………………………… 18
Checking you can access the systems…………………………21
Using Zoom……………………………………………………… 24
About The School for Change Agents
The School for Change Agents builds change agency which is the power,
individually and collectively, to make a difference. It is about pushing the
boundaries of what is possible, mobilising others and making change happen
The School curriculum has been externally evaluated by the Chartered Institute
for Personal Development, and shown to deliver significant impact for both
individuals and their organisations in terms of:
• Knowledge and skills in leading change
• Building a sense of purpose and motivation to improve practice
• Ability to challenge the status quo and rock the boat without falling out
• Connecting with others to build support for change
• Skills that we teach in the school complement other methods and approaches such as
quality improvement, Lean, programme management
and culture change. 3
Who takes part in
The School for Change Agents
The School for Change Agents is relevant to everyone who wants to develop their
knowledge and skills for making change happen. Many people from outside the
usual definition of health and care will be joining in, including change agents from
the police service, education, housing, local government and community activists.
We are anticipating around 3,000 enrolments for the 2018 term.
The School is online, which means that anyone who has an internet connection,
a headset or a phone can take part from wherever they are. That means that
although the School has been designed for health and care staff working in the
NHS in England, it is open to people from across the globe; and their involvement
adds value to the NHS participants.
Each session will introduce a theme, looking at some of
the research and examples of how the ideas could be
implemented in a health care setting.
The webinar sessions are fully interactive and we
encourage you to participate in the chat room while the
session is on, and/or take part in discussion on Twitter
using the #s4ca hashtag.
This year, the heart of School remains our five one hour webinar sessions.
These take place on each Thursday at 3pm (UK time), starting on 15th February
If you aren’t able to join the sessions live, we make them available to watch later on
How to get the most out of School
Since we started in 2014, we’ve continuously developed and updated School,
making use of the latest research and thinking around change. We’ve also
adapted how we deliver School – trying out different techniques to improve the
learner experience and ensure each participant has the best opportunity to get
the most out of it.
To support the learning element of the School, we
will open an online learning platform, which will
include opportunities to explore some of the
themes of School a little deeper, as well as test
There are three modules, the first of which will be
made available prior to the first webinar session,
and the other two will be available shortly before
the third and fifth webinar sessions.
Successfully completing the three modules will be
the way you become a certificated change agent
and can receive a certificate to demonstrate your
learning for your CPD.
The School for Change Agents main webinar sessions will run on Thursdays, 3pm
- 4pm (UK time) on the following dates. These are the topics we will cover on
each of these dates:
Thursday 15th February: Change starts with me: being a change agent
Thursday 22nd February: The power to make a difference
Thursday 1st March: Being resilient and dealing with resistance to change
Thursday 8th March: From me to we: mobilising and organising for action
Thursday 15th March: The future of change
We know not everyone will be able to attend the live sessions, so we record each of
the sessions and make them available on our website for viewing at your
Please note that the first two weeks are during half-term holidays in much of the UK.
Successfully completing the three e-learning modules will be the basis of your
certification as a Change Agent and that you can use towards Continuing Professional
Development points. Unlike in previous years, we will not be asking you to submit a
reflective paper to be marked in order to achieve certification; this year we are
accrediting the School solely through the e-learning platform (our learning
management system, or LMS).
You will have a unique account and you need to use it each time.
You’ll shortly receive an email with details of how to access the LMS.
Dates on which the three e-learning modules will be launched on our learning
management system (LMS) are:
• Monday 12th February 2018 (Change Starts With Me)
• Tuesday 27th February 2018 (Resistance and Resilience)
• Tuesday 13th March 2018 (Mobilising and Organising)
The Learning Management System uses pop-ups. Your will need to enable pop-ups
on your browser when prompted.
You’ll need to be able to listen to audio when accessing the learning modules.
Optional Extras: Edge Talks
For participants who want to explore some of the themes from School even
further, we are running a special series of Edge Talks (School edition) with
Unlike the main webinars, each Edge Talk will have enrolment limited to 20
places, with facilitated group discussion on a theme. The Edge Talks will cover
a broad range of subjects.
The idea is very much that they are an opportunity for a group discussion led
by an expert rather than a learning session. There are six Edge Talk sessions
throughout the five weeks of School, covering a broad range of subjects.
Because of the limit on places, we would encourage you to think carefully about
which Edge Talk session you would most like to attend and choose only the one(s)
that you are definitely able to attend.
We reserve the right to prioritise places to people who have chosen just one
session, and prioritise people who have completed the online learning
Registration for the Edge Talk session is through the Learning Management
You can find the dates and times for the sessions on pages 27 and 28.
These sessions are optional and you can still successfully complete School and
receive your certification without choosing to participate in any Edge Talks.
As well as these more formal parts of School, a key way to benefit from
participating is through growing your network.
Similarly, our Facebook group contains participants from previous years of
School. Details of how to join Twitter and the Facebook group are on the
• Our Twitter hashtag is #s4ca. Make sure any messages
you post about School have this hashtag, as it helps you
connect with other participants.
• The School Twitter account is @sch4change. If you want
to contact us about School, that is a great way of getting
• We would strongly encourage participants to create a
Twitter account if they haven’t already. This guide, albeit it
slightly out-of-date, is a great start if you’ve never used
Twitter before: http://mashable.com/2012/06/05/twitter-
We have a School Facebook group, with nearly 1,000
members. The group is self-moderating and allows people to
connect with participants who have taken part in School
sessions (both virtual and physical) over the years.
The group is closed, and we try and restrict it to people who
have participated in School.
When you join, it is useful to make sure you are clear in your
Facebook profile which country you are from and your current
employer, as we may reject applications from people where it is
unclear what their connection with School is. We also reserve
the right to remove participants who spam the group, or post
inappropriate content etc.
We also have a School Facebook page, which is public and we
use to promote the School.
We welcome participants from countries outside the UK and value the contribution
and perspectives you can bring.
If you are in the USA or other countries that start daylight savings time in early
March, please remember that in the UK we don’t change our clocks until the
end of March. Therefore the local time of the live sessions may change over
the course of the five weeks. All UK times listed in this guide are GMT.
Many of our references will be about the English National Health Service. If you
want to understand more about the NHS, the King’s Fund has a great video that
explains how the NHS works:
Completion of the School can be used towards a participant’s CPD
portfolio. This includes health professionals being able to use the school
experience as part of their revalidation.
In addition we will offer the opportunity for people to become a ‘certificated
change agent’ by taking part in all the school sessions (either in real time or by
watching the recordings) and completing the three modules of the learning
platform. This will generate a certificate that can be added to a CPD portfolio.
To receive a certificate, you must have completed all three e-learning modules
by Monday 30 April 2018. Certificates will be issued shortly after that date.
The Technical Bit
School makes use of a lot of technology to
help deliver our programme. We appreciate
that for some people, using webinars and
social media is second nature, but for others
this can be very different to how they
Equipment you’ll need
• As an absolute minimum, you need
access to either:
• a Windows or Mac computer; or
• an Apple or Android tablet or phone
The device will need to be capable of
connecting to the internet. You will also either
need the device you are watching the webinar
to have the ability to play sound, or a separate
telephone to call in and listen to the audio. You
may find it preferable to have a pair of
headphones/hands-free kit to listen to the
If you are joining from your work computer:
• Different organisations will have different
policies about what you are permitted to
access from your computer. Therefore you
are encouraged to check prior to the start of
School that you can access the different
elements of School.
If you are joining from a tablet / mobile:
• Bear in mind that the webinar sessions
are streaming video, so you may be
using significant amounts of data if you
are not connected to the internet via wifi.
• Not all the functionality available on
computers is available on tablet / mobile
versions of the webinar software. Whilst
you will be able to view the webinar, you
may not be able to take part in the
Checking you can
access the systems
What you may want to test prior to School:
• The webinar platform if you are joining live. We will run
a Webex test session on Thursday 8 February at 3pm
(UK time) that you can join to make sure you can access
Webex and get a basic introduction to the platform. The
link to join us is: http://bit.ly/2Bgk7UT.
• Access to YouTube if you want to watch the sessions on
catch-up. If you can see and hear this video then you
should be able to access the catch-up videos.
• Our learning platform, which is available here:
• We are making use of Zoom, another webinar system,
for our Edge Talk sessions. The easiest way to check
you can join a Zoom session is to sign up for a free
account here: https://zoom.us/. If you can create an
account and successfully do run a test meeting then
you should be able to access Zoom.
If you are unable to access any system, we recommend
trying to connect from a different network (eg home). If
you are unable to access the webinar platform you may
be able to access the YouTube videos to watch the
sessions on catch-up. 22
The five main sessions are delivered using a platform called
Webex. Webex is a fairly common webinar system that is used extensively
in the NHS and other large organisations.
We’ve produced a handy guide to help you if you’ve never used Webex before.
You can find it on our website here:
We will be running a test session on Thursday 8 February at 3pm (UK time),
which will allow you to check that you can connect and hear the Webex, and
give a brief overview of the system.
• For our Edge Talk sessions, we’re using a different webinar system –
Zoom. The reason we’re doing this is that we’re interested in trying out
different webinar platforms other than Webex, and Zoom is one of the options
we’re exploring. So we’d be keen to get any feedback on using Zoom over
• Zoom is a fairly simple system to use, and if you are comfortable using Webex
then you should have no problem using Zoom. You can sign up for a free
account and use it yourself by visiting https://zoom.us/. This is the best way to
check that you access the service.
Connecting your audio
You can connect your audio via your computer, or by a
separate telephone line. However, unlike Webex there is
no ‘call me’ function, and you will need call the number
given if you wish to use connect your audio by phone.
If you join by phone you must use the unique user ID so that your phone
audio is associated with the account you are logged in to on your computer.
You will find the user ID towards the bottom of your phone screen.
If you fail to do use this ID, or only connect via phone, then other users will be
able to see your phone number, as it is that which used as your displayed
Some things to note:
• Zoom is intended more for collaborative sessions rather than
‘lecture’ style events; everyone is equal, and there is no distinct
presenter role. Therefore everyone has the opportunity to
share their screen etc. Please be careful about not
unintentionally sharing your screen.
• Unlike Webex, all the functionality including chat, annotations
and break-out rooms are available to participants using tablets
If you would like to be a
Agent the deadline to
complete the modules
on the Learning
• Any technical issues will be handled by the technical
team who will liaise directly with regarding platform issues.
• In the first instance, please contact us by emailing england.si-
firstname.lastname@example.org or on Twitter using @sch4change.
• If you have any programme related queries, please email
email@example.com. We’re also on Twitter -
@sch4change or use the hashtag #s4ca.