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School for Change Agents Welcome Guide 2018


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Find out all you need to know about about the School for Change Agents

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School for Change Agents Welcome Guide 2018

  1. 1. Welcome to The 1 The School for Change Agents is the most widely utilised, popular skill-building programme for change in the NHS. So far, 11,000 people have taken part and external evaluation has shown it makes a significant impact on ability to implement change at both individual and organisational levels. It is open to everyone, and provides virtual learning sessions each week for five weeks, starting on 15th February 2018. 2018
  2. 2. Contents 2 About The School for Change Agents………………………….3 Who takes part?..................................................................... 4 How to get the most out of School…………………………….. 6 Live webinars……………………………………………………..8 E-learning platform……………………………………………….9 Optional Extras: Edge Talks…………………………………….11 Social Media……………………………………………………...13 International Participants………………………………………..16 Continuing Professional Development…………………………17 Technical Information…………………………………………… 18 Checking you can access the systems…………………………21 Using Webex………………………………………………..........23 Using Zoom……………………………………………………… 24 Key Dates………………………………………………………….27 Key Contacts………………………………………………………30
  3. 3. About The School for Change Agents The School for Change Agents builds change agency which is the power, individually and collectively, to make a difference. It is about pushing the boundaries of what is possible, mobilising others and making change happen more quickly. The School curriculum has been externally evaluated by the Chartered Institute for Personal Development, and shown to deliver significant impact for both individuals and their organisations in terms of: • Knowledge and skills in leading change • Building a sense of purpose and motivation to improve practice • Ability to challenge the status quo and rock the boat without falling out • Connecting with others to build support for change • Skills that we teach in the school complement other methods and approaches such as quality improvement, Lean, programme management and culture change. 3
  4. 4. Who takes part in The School for Change Agents The School for Change Agents is relevant to everyone who wants to develop their knowledge and skills for making change happen. Many people from outside the usual definition of health and care will be joining in, including change agents from the police service, education, housing, local government and community activists. We are anticipating around 3,000 enrolments for the 2018 term. The School is online, which means that anyone who has an internet connection, a headset or a phone can take part from wherever they are. That means that although the School has been designed for health and care staff working in the NHS in England, it is open to people from across the globe; and their involvement adds value to the NHS participants. 4
  5. 5. Each session will introduce a theme, looking at some of the research and examples of how the ideas could be implemented in a health care setting. The webinar sessions are fully interactive and we encourage you to participate in the chat room while the session is on, and/or take part in discussion on Twitter using the #s4ca hashtag. 5 This year, the heart of School remains our five one hour webinar sessions. These take place on each Thursday at 3pm (UK time), starting on 15th February 2018. If you aren’t able to join the sessions live, we make them available to watch later on YouTube.
  6. 6. How to get the most out of School Since we started in 2014, we’ve continuously developed and updated School, making use of the latest research and thinking around change. We’ve also adapted how we deliver School – trying out different techniques to improve the learner experience and ensure each participant has the best opportunity to get the most out of it. 6
  7. 7. To support the learning element of the School, we will open an online learning platform, which will include opportunities to explore some of the themes of School a little deeper, as well as test your understanding. There are three modules, the first of which will be made available prior to the first webinar session, and the other two will be available shortly before the third and fifth webinar sessions. Successfully completing the three modules will be the way you become a certificated change agent and can receive a certificate to demonstrate your learning for your CPD. 7
  8. 8. Live Webinars The School for Change Agents main webinar sessions will run on Thursdays, 3pm - 4pm (UK time) on the following dates. These are the topics we will cover on each of these dates: Thursday 15th February: Change starts with me: being a change agent Thursday 22nd February: The power to make a difference Thursday 1st March: Being resilient and dealing with resistance to change Thursday 8th March: From me to we: mobilising and organising for action Thursday 15th March: The future of change We know not everyone will be able to attend the live sessions, so we record each of the sessions and make them available on our website for viewing at your convenience. Please note that the first two weeks are during half-term holidays in much of the UK. 8
  9. 9. E-Learning Platform Successfully completing the three e-learning modules will be the basis of your certification as a Change Agent and that you can use towards Continuing Professional Development points. Unlike in previous years, we will not be asking you to submit a reflective paper to be marked in order to achieve certification; this year we are accrediting the School solely through the e-learning platform (our learning management system, or LMS). You will have a unique account and you need to use it each time. You’ll shortly receive an email with details of how to access the LMS. 9
  10. 10. Dates on which the three e-learning modules will be launched on our learning management system (LMS) are: • Monday 12th February 2018 (Change Starts With Me) • Tuesday 27th February 2018 (Resistance and Resilience) • Tuesday 13th March 2018 (Mobilising and Organising) Please note: The Learning Management System uses pop-ups. Your will need to enable pop-ups on your browser when prompted. You’ll need to be able to listen to audio when accessing the learning modules. 10
  11. 11. Optional Extras: Edge Talks For participants who want to explore some of the themes from School even further, we are running a special series of Edge Talks (School edition) with guest facilitators. Unlike the main webinars, each Edge Talk will have enrolment limited to 20 places, with facilitated group discussion on a theme. The Edge Talks will cover a broad range of subjects. The idea is very much that they are an opportunity for a group discussion led by an expert rather than a learning session. There are six Edge Talk sessions throughout the five weeks of School, covering a broad range of subjects. 11
  12. 12. Because of the limit on places, we would encourage you to think carefully about which Edge Talk session you would most like to attend and choose only the one(s) that you are definitely able to attend. We reserve the right to prioritise places to people who have chosen just one session, and prioritise people who have completed the online learning modules. Registration for the Edge Talk session is through the Learning Management System. You can find the dates and times for the sessions on pages 27 and 28. These sessions are optional and you can still successfully complete School and receive your certification without choosing to participate in any Edge Talks. 12
  13. 13. Social Media As well as these more formal parts of School, a key way to benefit from participating is through growing your network. Similarly, our Facebook group contains participants from previous years of School. Details of how to join Twitter and the Facebook group are on the following pages.
  14. 14. • Our Twitter hashtag is #s4ca. Make sure any messages you post about School have this hashtag, as it helps you connect with other participants. • The School Twitter account is @sch4change. If you want to contact us about School, that is a great way of getting in touch. • We would strongly encourage participants to create a Twitter account if they haven’t already. This guide, albeit it slightly out-of-date, is a great start if you’ve never used Twitter before: for-beginners/ Twitter 14
  15. 15. We have a School Facebook group, with nearly 1,000 members. The group is self-moderating and allows people to connect with participants who have taken part in School sessions (both virtual and physical) over the years. The group is closed, and we try and restrict it to people who have participated in School. When you join, it is useful to make sure you are clear in your Facebook profile which country you are from and your current employer, as we may reject applications from people where it is unclear what their connection with School is. We also reserve the right to remove participants who spam the group, or post inappropriate content etc. We also have a School Facebook page, which is public and we use to promote the School. Facebook 15
  16. 16. International Participants We welcome participants from countries outside the UK and value the contribution and perspectives you can bring. Important If you are in the USA or other countries that start daylight savings time in early March, please remember that in the UK we don’t change our clocks until the end of March. Therefore the local time of the live sessions may change over the course of the five weeks. All UK times listed in this guide are GMT. Many of our references will be about the English National Health Service. If you want to understand more about the NHS, the King’s Fund has a great video that explains how the NHS works: 16
  17. 17. Continuing Professional Development Completion of the School can be used towards a participant’s CPD portfolio. This includes health professionals being able to use the school experience as part of their revalidation. In addition we will offer the opportunity for people to become a ‘certificated change agent’ by taking part in all the school sessions (either in real time or by watching the recordings) and completing the three modules of the learning platform. This will generate a certificate that can be added to a CPD portfolio. To receive a certificate, you must have completed all three e-learning modules by Monday 30 April 2018. Certificates will be issued shortly after that date. 17
  18. 18. The Technical Bit School makes use of a lot of technology to help deliver our programme. We appreciate that for some people, using webinars and social media is second nature, but for others this can be very different to how they normally learn. Equipment you’ll need • As an absolute minimum, you need access to either: • a Windows or Mac computer; or • an Apple or Android tablet or phone 18
  19. 19. The device will need to be capable of connecting to the internet. You will also either need the device you are watching the webinar to have the ability to play sound, or a separate telephone to call in and listen to the audio. You may find it preferable to have a pair of headphones/hands-free kit to listen to the webinar. If you are joining from your work computer: • Different organisations will have different policies about what you are permitted to access from your computer. Therefore you are encouraged to check prior to the start of School that you can access the different elements of School. 19
  20. 20. If you are joining from a tablet / mobile: • Bear in mind that the webinar sessions are streaming video, so you may be using significant amounts of data if you are not connected to the internet via wifi. • Not all the functionality available on computers is available on tablet / mobile versions of the webinar software. Whilst you will be able to view the webinar, you may not be able to take part in the interactive elements. 20
  21. 21. Checking you can access the systems What you may want to test prior to School: • The webinar platform if you are joining live. We will run a Webex test session on Thursday 8 February at 3pm (UK time) that you can join to make sure you can access Webex and get a basic introduction to the platform. The link to join us is: • Access to YouTube if you want to watch the sessions on catch-up. If you can see and hear this video then you should be able to access the catch-up videos. 21
  22. 22. • Our learning platform, which is available here: • We are making use of Zoom, another webinar system, for our Edge Talk sessions. The easiest way to check you can join a Zoom session is to sign up for a free account here: If you can create an account and successfully do run a test meeting then you should be able to access Zoom. If you are unable to access any system, we recommend trying to connect from a different network (eg home). If you are unable to access the webinar platform you may be able to access the YouTube videos to watch the sessions on catch-up. 22
  23. 23. Using Webex The five main sessions are delivered using a platform called Webex. Webex is a fairly common webinar system that is used extensively in the NHS and other large organisations. We’ve produced a handy guide to help you if you’ve never used Webex before. You can find it on our website here: We will be running a test session on Thursday 8 February at 3pm (UK time), which will allow you to check that you can connect and hear the Webex, and give a brief overview of the system. 23
  24. 24. Using Zoom • For our Edge Talk sessions, we’re using a different webinar system – Zoom. The reason we’re doing this is that we’re interested in trying out different webinar platforms other than Webex, and Zoom is one of the options we’re exploring. So we’d be keen to get any feedback on using Zoom over Webex. • Zoom is a fairly simple system to use, and if you are comfortable using Webex then you should have no problem using Zoom. You can sign up for a free account and use it yourself by visiting This is the best way to check that you access the service. 24
  25. 25. Connecting your audio You can connect your audio via your computer, or by a separate telephone line. However, unlike Webex there is no ‘call me’ function, and you will need call the number given if you wish to use connect your audio by phone. Important: If you join by phone you must use the unique user ID so that your phone audio is associated with the account you are logged in to on your computer. You will find the user ID towards the bottom of your phone screen. If you fail to do use this ID, or only connect via phone, then other users will be able to see your phone number, as it is that which used as your displayed name. 25
  26. 26. Some things to note: • Zoom is intended more for collaborative sessions rather than ‘lecture’ style events; everyone is equal, and there is no distinct presenter role. Therefore everyone has the opportunity to share their screen etc. Please be careful about not unintentionally sharing your screen. • Unlike Webex, all the functionality including chat, annotations and break-out rooms are available to participants using tablets and mobiles. 26
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  29. 29. 29 Don’t forget! If you would like to be a Certificated Change Agent the deadline to complete the modules on the Learning Management System is…
  30. 30. Key Contacts Technical • Any technical issues will be handled by the technical team who will liaise directly with regarding platform issues. • In the first instance, please contact us by emailing or on Twitter using @sch4change. Programme related • If you have any programme related queries, please email We’re also on Twitter - @sch4change or use the hashtag #s4ca. 30