School for Change Agents; Module one; Change Starts with Me

1. #S4CA @Sch4Change theedge.nhsiq.nhs.uk/school/ @Sch4Change #S4CA team Brought to you by the http://theedge.nhsiq.nhs.uk/school/ Module one: Change starts with ME

2. #S4CA @Sch4Change Welcome to a global community of change agents! More than 14,000 people from around the world have now taken part in The School for Change Agents, including: Argentina, Australia, Austria, Belgium, Brazil, Canada, Denmark, England, France, Georgia, Germany, Greece, India, Ireland (Republic), Italy, Netherlands, New Zealand, Nigeria, Norway, Northern Ireland, Pakistan, Qatar, Russian Federation, Saudi Arabia, Scotland, Singapore, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Tunisia, Ukraine, USA, Wales

3. #S4CA @Sch4Change Presenter Helen Bevan @helenbevan Tech Support Rosie Redstone @RosieRedstone Tech Support Pardeep Singh Bains @pardeepbains_ Technical troubleshooter Olly Benson @OllyBenson Chat Monitor Kate Pound @kateslater2 Twitter Monitor Leigh Kendall @leighakendall Twitter Monitor Lynnette Leman @LynnetteNHS Chat Monitor Kathryn Perera @kathrynperera Presenter assistant Zoe Lord @ZoeLord1 Participant Support Val Dez-La-Lour @dezlalour Participant Support Caroline Mayne @carolinemayne7 YouTube Support Dominic Cushnan @DomCushnan

4. #S4CA @Sch4Change Where on earth are you?

5. #S4CA @Sch4Change If you are in the UK, where are you?

6. #S4CA @Sch4Change If you’re replying to someone in the chat box, please use @theirname

7. #S4CA @Sch4Change

8. #S4CA @Sch4Change The School has been formally evaluated by the Chartered Institute for Personnel & Development • Change knowledge • Sense of purpose & motivation to improve practice • Ability to challenge the status quo • Rocking the boat & staying in it • Connecting with others to build support for change Positive effect on EVERY dimension of impact at both individual and organisational level This is the 5th year of the school

9. #S4CA @Sch4Change Continuing Professional Development Nurses, Midwives and Allied Health Professionals Use the school experience as part of your CPD reflective account for revalidation Doctors We have applied for CPD credits for the school AND… everyone can become a Certificated Change Agent

10. #S4CA @Sch4Change Become a Certificated Change Agent! • Take part in all the school sessions (either in real time or by watching the recordings) • Complete the three modules of the learning platform. • You will get a certificate that can be added to a CPD portfolio. To receive a certificate, you must have completed all three e-learning modules by Monday 30 April 2018.

11. #S4CA @Sch4Change Learning Management System If you are new to School in 2018, you will have been sent details of how to log in. If you have taken part in School before but not become a Certificated Change Agent, please email us at england.si- horizons@nhs.uk to request a login.

13. #S4CA @Sch4Change Thursday 22 February

14. #S4CA @Sch4Change Thursday 1 March

17. #S4CA @Sch4Change Change agent perspectives in module 1 Source of image: thenounproject.com • The power to make a positive difference • Working with old power and new power • We need rebels! • Rocking the boat and staying in it • Starting from a place of love

18. #S4CA @Sch4Change The Fundamental Law for learning with change agents The sum of the expertise of the people in the audience is greater than the sum of expertise of the people on stage Dave WinerSource of image: www.citynet.com

19. #S4CA @Sch4Change Source: http://www.slideshare.net/alwynlau/learning-theories-learner-needs

20. #S4CA @Sch4Change “New truths begin as heresies” (Huxley, defending Darwin’s theory of natural selection) Source of image: installation by the artist Adam Katz www.thisiscolossal.com Via @NeilPerkin

21. #S4CA @Sch4Change The School for Change Agents is about building power Power is one’s ability to achieve goals. Bertrand Russell

22. #S4CA @Sch4Change Source: @NHSChangeDay

23. #S4CA @Sch4Change Change AGENCY definition: The power, individually and collectively, to make a positive difference. It is about pushing the boundaries of what is possible, mobilising others and making change happen more quickly Change AGENT definition: Someone who is actively developing the skills, confidence, power, relationships and courage to make a positive difference

24. #S4CA @Sch4Change Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you need to know (2018) new power Current Made by many Pulled in Shared Open Relationship old power Currency Held by a few Pushed down Commanded Closed Transaction

25. #S4CA @Sch4Change If people give to a cause, they expect a relationship, not a transaction. Nilofer Merchant

26. #S4CA @Sch4Change The Network Secrets of Great Change Agents Julie Battilana &Tiziana Casciaro As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy

27. #S4CA @Sch4Change People who are highly connected have twice as much power to influence change as people with hierarchical power Leandro Herrero http://t.co/Du6zCbrDBC

28. #S4CA @Sch4Change Find your 3%! Just 3% of people in the organisation or system typically influence 85% of the other people Source: Organisational Network Analysis by Innovisor

29. #S4CA @Sch4Change Source: research by Graham MacKenzie using NodeXL In health and healthcare globally, tweets by 3.3% of tweeters accounted for 85% of retweets

30. #S4CA @Sch4Change Most social media operates within an echo chamber Source of image: Scriberia

31. #S4CA @Sch4Change The powerful medical “superconnectors” Source: NodeXL analysis:

32. #S4CA @Sch4Change We need rebels! •The principal champion of a change initiative, cause or action •Rebels don’t wait for permission to lead, innovate, strategise •They are responsible; they do what is right •They name things that others don’t see yet •They point to new horizons •Without rebels, the storyline never changes Source : @PeterVan http://t.co/6CQtA4wUv1

33. #S4CA @Sch4Change If you put fences around people, you get sheep. Give people the room they need. William L McKnight

34. #S4CA @Sch4Change What happens to rebels/heretics/radicals/mavericks in organisations? Source of image: thinglink.com ?

36. #S4CA @Sch4ChangeSource: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

37. #S4CA @Sch4Change We need to be boatrockers! Source: Debra Meyerson • Rock the boat but manage to stay in it • Walk the fine line between difference and fit, inside and outside • Able to challenge the status quo when we see that there could be a better way • Conform AND rebel • Capable of working with others to create success NOT perceived by others as a destructive troublemaker

38. #S4CA @Sch4Change Source: adapted from Rebels at Work

39. #S4CA @Sch4Change “A cynic, after all, is a passionate person who does not want to be disappointed again.” Source of graphic: Benjamin Zander’s TED talk

40. #S4CA @Sch4Change Source of image: Tord the Meme by Marley Bryn The world feels terrible if I choose to distrust it Marcella Bremer

41. #S4CA @Sch4Change Reflection • What are your insights around “boatrocking” and “falling out”? • What moves people from being “boatrockers” to “falling out”? • How do we protect against this?

42. #S4CA @Sch4Change Source: adapted from Rebels at Work

43. #S4CA @Sch4Change More reading Source of graphic : Umair Haque Lois Kelly and Carmen Medina The rebel at work handbook Harvey Schachter How to be a rebel, not a troublemaker at work Debra Meyerson Tempered radicals: how people use difference to inspire change at work Jane Watson A spotter’s guide to rebels and cynics Umair Haque How to be more loving in a cynical world Clark Quinn Skeptical optimist or hopeful cynic? A science mindset Marcella Bremer Cynicism or opticism?

44. #S4CA @Sch4Change Change starts with me Source of image: jasonkeath.com

45. #S4CA @Sch4Change We are not outside of the change: we ARE the change Source of graphic: Reos Partners

46. #S4CA @Sch4Change The success of our actions as change- makers does not depend on what we do or how we do it, but on the inner place from which we operate” Otto Scharmer Leading from the emerging future

47. #S4CA @Sch4Change 1. able to join forces with others to create action 2. able to achieve small wins which create a sense of hope, possibility and confidence 3. strong sense of agency  belief that I am personally able/have the power to create the change 4. more likely to view obstacles as challenges to overcome Four things we know about successful boat rockers Source: adapted from Debra E Meyerson

48. #S4CA @Sch4Change Being a great change agent is about doing, seeing and being change

49. #S4CA @Sch4Change Avedis Donabedian Ultimately, the secret of quality is love… If you have love, you can then work backward to monitor and improve the system

50. #S4CA @Sch4Change Tactic for change agents: Out-love everyone else Source of image: Bradley Burgess

51. #S4CA @Sch4Change The most successful outlaws live by a code Josh Jones Source of image: goodgirlcomics.com

52. #S4CA @Sch4Change From John Perry Barlow’s 25 principles of adult behaviour 3. Never assume the motives of others are, to them, less noble than yours are to you. 4. Expand your sense of the possible.. 6. Expect no more of anyone than you yourself can deliver. 7. Tolerate ambiguity. 9. Concern yourself with what is right not who is right. 14. Learn the needs of those around you and respect them. 16. Reduce your use of the first personal pronoun. 17. Praise at least as often as you disparage. 19. Become less suspicious of joy. 23. Live memorably. 24. Love yourself. 25. Endure. Source of photo: Schrondingerkitty 25 Principles for adult behaviour

53. #S4CA @Sch4Change What is a RCT?

55. #S4CA @Sch4Change Edge Talks – School Edition Friday 16th February, 3pm: Breaking the ice: how to take your first step as a change agent with Carmen Medina. Wednesday 21st February, 7pm: Change under pressure with Zoe Lord and Steve Christian. Tuesday 27th February. tbc: Transformations through trauma and choice with Nigel Millar. Tuesday 6th March, 7pm: The value of diversity in a complex world with Scott Page and Paul Deemer. Tuesday 13th March, 6pm: Change on the front line with Hilary Garratt. Wednesday 21st March, 6:30pm: Change Agents 2.0: Digital capabilities with Dominic Cushan, Susan Kennedy and Richard Price. Each session has 25 places, and offers the opportunity to have an interactive conversation. Sign up via the Learning Management System

School for Change Agents; Module one; Change Starts with Me

School for Change Agents; Module one; Change Starts with Me

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School for Change Agents; Module one; Change Starts with Me