1. @Sch4Change #S4CA

2. @Sch4Change #S4CA
Live learning sessions
May 16: Change starts with me
May 23: Resilience is an act of defiance
June 6: Purpose and power
June 13: Moving to action
June 20: Being a change agent in a
complex world
June 27: Leading change in personalised
care

3. @Sch4Change #S4CA
Welcome to a global
community of change
agents!
More than 100,000 people from around the
world have taken part in, or used the
resources of ,The School for Change Agents,
including people from:
Argentina, Australia, Austria, Bangladesh,
Belgium, Brazil, Bulgaria, Canada, Czech
Republic, Denmark, Egypt, England,
France, Georgia, Germany, Greece, Hong
Kong, India, Iceland, Ireland, Italy,
Myanmar, Namibia, Netherlands, New
Zealand, Nigeria, Norway, Northern Ireland,
Pakistan, Portugal, Qatar, Russian
Federation, Saudi Arabia, Scotland,
Singapore, Slovenia, South Africa, Spain,
Sweden, Switzerland, Sudan,Thailand,
Tunisia, Ukraine, USA, Vietnam, Wales

4. @Sch4Change #S4CA
Presenter
Helen Bevan
@helenbevan
Presenter
Kathryn Perera
@KathrynPerera
Sound and
Video
Technician
Olly Benson
@OllyBenson
Webex Host
Rosie Redstone
@RosieRedstone
Webex Host
Dom Cushnan
@DomCushnan
Back-up
presenter
Zoe Lord
@ZoeLord1
Twitter Monitor
Zarah
Mowhabuth
@ZarahMowhabuth
Presenter
Support
Selina
Bhambra
@BhambraSelina
Twitter Monitor
Leigh Kendall
@leighakendall
Chat Monitor
Sasha
Karakusevic
@Karas01
Chat Monitor
Bev Matthews
@BevMatthew
sRN

5. @Sch4Change #S4CA
Where on earth are you?

6. @Sch4Change #S4CA
If you are in
the UK, where
are you?

7. @Sch4Change #S4CA

8. @Sch4Change #S4CA
Change agent perspectives
in live session 1
• How it can feel to be a change
agent in a hierarchical organisation
• Being an influencer for change -
why informal influence can be more
powerful than formal authority
• The nature of agency (the power to
make a positive difference) and
how we can unleash it
• Change starts with me
Source of image: thenounproject.com

9. @Sch4Change #S4CA
A quote that sums up the essence
of the School for Change Agents
When [change agents] experience an
expanded zone of freedom, another way
to connect across hierarchies /
geographies / functions, to interact with
others, to display leadership… it’s hard to
forget. They now know it is possible to do
things differently and, very often, they’ve
experienced change in themselves too.
Celine Schillinger

10. @Sch4Change #S4CA
Source: @NHSChangeDay

11. @Sch4Change #S4CA
Starts on the fringe
Starts with the activists
Gary Hamel

12. @Sch4Change #S4CA
Change AGENCY definition:
The power, individually and collectively,
to make a positive difference. It is about
pushing the boundaries of what is
possible, mobilising others and making
change happen more quickly
Change AGENT definition:
Someone who is actively developing the
skills, confidence, power, relationships
and courage to make a positive
difference

13. @Sch4Change #S4CA
Tomorrow’s
management systems
will need to value
diversity, dissent and
divergence as highly
as conformance,
consensus and
cohesion.
Gary Hamel

14. @Sch4Change #S4CA
What happens to rebels / heretics/
radicals / mavericks in organisations?
?
Source of image: thinglink.com

15. @Sch4Change #S4CA Source of image: History Today

16. @Sch4Change #S4CA
Source: Lois Kelly http://www.slideshare.net/Foghound/rocking-the-boat-without-falling-out

17. @Sch4Change #S4CA
It’s a tough life being a change
agent
• Working in a political system built on division and criticism
• Challenging an all-powerful status quo
• Others don’t see the potential or possibilities
• You get ignored and treated as “not
relevant”
• Your successes and accomplishments
often don’t get recognised
• You have to choose your battles and
emotionally detach from situations

18. @Sch4Change #S4CA
The School for Change Agents
is about building power
Power is one’s
ability to achieve
goals.
Bertrand Russell

19. @Sch4Change #S4CA
Jeremy Heimens, Henry Timms New Power: How it’s changing the 21st Century and why you
need to know (2018)

20. @Sch4Change #S4CA
The Network Secrets of Great
Change Agents Battilana & Casciaro
Change agents who were central in the informal
network had a clear advantage, regardless of their
position in the formal hierarchy. People who
bridged disconnected groups or individuals were
more effective at implementing dramatic reforms.
The resisters in their networks did not necessarily
know one another and so were unlikely to form a
coalition.

21. @Sch4Change #S4CA
People who are highly connected
have twice as much power to
influence change as people with
hierarchical power.
Leandro Herrero
http://t.co/Du6zCbrDBC

22. @Sch4Change #S4CA
We still organise health and care like
the Tabulating Machine Co. of 1917
Source of image: @corp_rebels

23. @Sch4Change #S4CA
Just 3% of
people in the
organisation or
system typically
influence 85% of
the other people
Source: Organisational Network Analysis
by Innovisor
Influencers
.
Find the 3% “super-connectors”!

24. @Sch4Change #S4CA
Why superconnectors?
Source of
graphic: The
Strategy
Group
A major cause of change failure is poor
dialogue with the informal organisation
The 3% informal influencers:
• Have the relationships, networks,
content and context
• Drive the perceptions of other people
• Are the go-to people for advice
• Make sense of things and reduce
ambiguity for others
• Are trusted by peers more than formal
leaders are trusted
• Are largely unknown to formal leaders

25. @Sch4Change #S4CA
How do you find your
superconnectors?
Ask other people!
Who do you
go to for information when you
have concerns at work?
Whose advice do you
trust and respect?
Sources
Innovisor Evidence-based change
McKinsey Tapping the power of hidden influencers
Mike Klein Internal influencers: actionable and no longer optional

26. @Sch4Change #S4CA
Find the 3%: meet David Morgan,
Quality Improvement Manager, North East
Ambulance Service
• “Dave knows everyone in
the ambulance service,
not just in the North East ”
• “He’s really influential on
Twitter and loads of
ambulance staff use
Twitter for work topics”
• “Dave wants to help you
sort out issues”
• “He is respected by senior
people and by frontline”

27. @Sch4Change #S4CA
What does this mean for me?
Source of graphic: The Strategy Group

28. @Sch4Change #S4CA
What does this mean for me?

29. @Sch4Change #S4CA
Senior leaders may be less
influential than they think

30. @Sch4Change #S4CA
Change AGENCY definition:
The power, individually and collectively,
to make a positive difference. It is about
pushing the boundaries of what is
possible, mobilising others and making
change happen more quickly
Change AGENT definition:
Someone who is actively developing the
skills, confidence, power, relationships
and courage to make a positive
difference

32. @Sch4Change #S4CA
Change Starts With Me
Source of
image::
Kimothy Joy

33. @Sch4Change #S4CA
The success of our actions
as change-makers does not depend on
what we do or how we do it, but on the
inner place from which we operate”
Otto Scharmer
Leading from the emerging future

34. @Sch4Change #S4CA
We are not outside of the
change: we ARE the change
Source of graphic: Adapted by Helen Bevan from Reos Partners

35. @Sch4Change #S4CA
Ten things that effective
change agents do

36. @Sch4Change #S4CA
Being a great change agent is about
knowing, doing and being change
Source: Rianna Moore - Competency model for understanding and working with (organisational) energy

37. @Sch4Change #S4CA
Systems awareness and systems
design are important for health
professionals, but they are not enough.
They are enabling mechanisms only.
…..Ultimately, the secret
of quality is love.
……If you have love,
you can then work
backward to monitor and
improve the system. Avedis Donabedian

38. @Sch4Change #S4CA

39. @Sch4Change #S4CA
Confronting people
with their freedom
may be the ultimate
act of love
Peter Block
Source of quote: Celine Schillinger

40. @Sch4Change #S4CA
horizons.com/School

41. @Sch4Change #S4CA
Next week on FutureLearn
• When you close this session you will be
taken to the FutureLearn where you can
sign up if you haven’t done so already
• Our next FutureLearn module
“Understanding new power” launches on
Monday
• Over the next two weeks, we’ll
concentrate on getting a better
understanding of ‘power’ – what it is, the
different types of power, and how by
understanding it better, you’ll become a
more effective change agent