NHS England and NHS Improvement
Maximising your money – hints, tips
and tools for all NHS staff
Virtual Community Meeting
1st October 2020 4pm – 5pm
Welcome to our new financial wellbeing mini-series:
The financial health and wellbeing of our NHS people
during the Covid-19 response
In partnership with the
Money Advice Service

2 |
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• What do you do to look after
yourself and your team?
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople

3 |3 |
Where are you joining from today?
Presentation title

4 |
The team today
Chat box facilitator
Contributors
Cheryl Samuels
Facilitators
Technical producer
Zarah Mowhabuth
YouTube host
Louise Pramas
Caroline Clarke
Lynsey Ogilvie
Ian Baines
Nicholas Hill Caroline Laws Christy McAleese

5 |5 |
• Launch of the financial wellbeing support offer – Cheryl Samuels
• Why the financial wellbeing of our NHS people matters – Caroline
Clarke
• Taking control of your money – budgeting - Nicholas Hill
• Finding ways to save money - Nicholas Hill
• Before you borrow money - Nicholas Hill
• Getting the government support you’re entitled to? - Caroline Laws
• Money worries and when to seek help - Christy McAleese
• What’s next…Cheryl Samuels
On our agenda today…
#Caring4NHSpeople

6 |
Strongly agreeStrongly disagree
Thinking about my financial situation makes me
anxious……
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

NHS England and NHS Improvement
Welcome and launch of
the financial wellbeing
support offer
Cheryl Samuels
Deputy Director of Workforce Transformation –
London Region
NHS England and NHS Improvement

8 |8 |
Our vision for our NHS people
#Caring4NHSpeople
The NHS is one of the world’s largest employers and the biggest in Europe. We
want to ensure that our whole workforce is supported to reduce the burden of
financial difficulties and the wider impact this has on relationships and support
networks felt by our people.
The national financial health and wellbeing offer aims to provide a range of
resources through our financial partners, for our people, their dependents and
their families to make informed financial choices and decisions, whilst improving
the mental health and wellbeing of our people.

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Samaritans volunteers have identified that a
number of callers to the NHS staff helpline have
raised this as a concern each week the helpline
has been in place (26 weeks)
A financial wellbeing guide has been developed
and provided via the people.nhs.uk microsite,
which has been viewed 6,886 times.
Financial Wellbeing: what has happened so far…
#Caring4NHSpeople

10 |10 |
Next steps: Launch financial wellbeing resource page
https://people.nhs.uk/guides/financial-wellbeing/steps/financial-
wellbeing-resources/
https://people.nhs.uk/help/

NHS England and NHS Improvement
Why the financial
wellbeing of our NHS
people matters
Caroline Clarke
Group Chief Executive
Royal Free London NHS Foundation Trust
President, Healthcare Financial Management
Association (HFMA)

12 |12 |
Looking after our people: Financial wellbeing
• Financial concerns have consistently been in the
top 5 reasons people call the free support helpline
run by the Samaritans
• We recognise that financial concerns can be
complex and can place a considerable strain on
our NHS people
• A poor financial situation will have a direct
detrimental effect on an individual’s mental health,
producing physical and psychological symptoms
such as loss of sleep, poor concentration and
reduced motivation (i)
• We need to anticipate need and respond with
support that is as diverse as our people
i. Money and Mental Health Policy Institute
#Caring4NHSpeople

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Covid-19 impact
#Caring4NHSpeople
9.4mWorkers furloughed (end May 2020)
https://www.pwc.co.uk/services/economics/i
nsights/uk-economic-update-covid-19.html
Source: ONS, Coronavirus and the latest indicators for the UK economy
and society: 24 September 2020
Source: ONS – Labour Force Survey

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ii. Britain’s healthiest workplace survey conducted by the University of Cambridge and RAND Europe
The case for focusing on financial wellbeing
Households financially compromised due to
Covid-19 contributing to increased stress and
anxiety
Ave. 38 productive days per employee per
year were lost due to absence (1.1%) and
presenteeism (13.4%); this doubles for
employees with financial concerns (ii)
Recognising a diverse workforce has diverse
pressures and needs, incl. cultural norms
and multi-generational pressures
Financial education and support becomes especially
important in order to begin to redress the socio-
economic imbalance in our society and our workforce
#Caring4NHSpeople

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Results from the July People Pulse Survey
#Caring4NHSpeople

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Results from the July People Pulse Survey
What you should know
BAME colleagues experience
higher levels of concern about
both financial and personal
wellbeing.
They also feel notably less
supported than colleagues who
identified as white and are much
less confident in the approach
local leaders are taking to
manage the impact of the
coronavirus.
#Caring4NHSpeople

The Money Advice Service Client Name
Yes, definitelyAbsolutely not
Do you know how much you spend on your
monthly household bills and outgoings?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
Examples
• Gas bill
• Electricity bill
• Rent
• Mortgage
• Credit card interest
• Mobile phone bill
• Food
• Pets

The Money Advice Service
Nicholas Hill, Customer Advisory Manager
Money Advice Service
18
• Taking control of your
money – budgeting
• Finding ways to save
money
• Before you borrow money

The Money Advice Service
Taking control of your money - Budgeting
Need help now? Call the Money Advice Service: 0800 448 0826
• Why and how to budget
• Are you a Super Budgeter?
Tips
 Don’t forget to budget for annual
bills and things like holidays and
gifting occasions
 Use your bank statements to help
check for regular bill payments
 If you use cash a lot, try to record
what you spend it on
Try our Budgeting tool, visit
moneyadviceservice.org.uk

The Money Advice Service
Finding ways to save money
Need help now? Call the Money Advice Service: 0800 448 0826
• Cutting back on non-essentials
• Review and switch to better
deals
Tips
 Use more than one online
comparison site to shop around
for your best deals
 Don’t get drawn into supermarket
offers, they encourage us to spend
21% more than we intend to
 If you make a shopping list, you are
three times less likely to overspend
Try our Quick Cash Finder
tool, visit
moneyadviceservice.org.uk

The Money Advice Service
Before you borrow money Use the Loan Calculator on
moneyadviceservice.org.uk
to see what you could afford
to repay
Need help now? Call the Money Advice Service: 0800 448 0826
• Do you need to borrow?
• Can you afford it?
• Types of borrowing
• Paying back what you owe
Tips
 Work out the true cost of borrowing
 Almost two-thirds of people clear
their credit card bills in full every
month. Even if you can’t pay it all
off, make sure you don’t just make
the minimum repayments on your
credit card bill.

The Money Advice Service
Caroline Laws, Managing Editor
Money Advice Service
22
• Getting the government
support you’re entitled to?

The Money Advice Service
Getting the government support you’re entitled to?
Need help now? Call the Money Advice Service: 0800 448 0826
• Universal Credit and other Benefits
− Child Tax Credits, Working Tax Credits
− Rent and housing support (including discretionary
housing payments)
− Support if you have to self-isolate
− Citizens Advice, ‘Help to Claim’ service
− Benefit calculators – find out how much you’ll get
− Money Manager for Universal Credit
Tips
 Don’t delay your UC application,
you might have to wait up to five
weeks before your first payment.
 Be Scam Aware, save the real DWP
number on your phone, it will
show on your incoming calls as
0800 023 2635.
Try our Money Manager for
Universal Credit tool, visit
moneyadviceservice.org.uk

The Money Advice Service
Christy McAleese, Debt Advice Strategy Manager
Money Advice Service
24
• Money worries and when
to seek help

The Money Advice Service
Money worries and when to seek help
Need help now? Call the Money Advice Service: 0800 448 0826
• A debt adviser will treat everything you
say in confidence and always be happy
to talk to you, however small or big your
problem is.
• With lots of free advice services
available across the UK, you can find
help in a way that’s best for you.
Tip
 Don’t let your wellbeing suffer,
most people who have received
debt advice tell us they feel less
stressed or anxious and more in
control of their life again. Seek
advice sooner rather than later.
Use the Debt Advice
Locator tool on
moneyadviceservice.org.uk

The Money Advice ServiceThe Money Advice Service
Thank you for
your time today
The Money Advice Service
www.moneyadviceservice.org.uk
26
Thank you NHS
Time for
questions?

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How to Get in Touch with the Money Advice Service
#Caring4NHSpeople
0800 448 0826
https://people.nhs.uk/guides/financial-wellbeing/steps/financial-wellbeing-resources/
In development

28 |
Very helpfulNot helpful
To what extent has today’s session been useful in
supporting your financial health and wellbeing?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

The Money Advice Service Client Name
Hidden figures - Talking about
money in difficult
circumstances for all NHS
staff
15th October 2020
4pm – 5pm
What’s coming next…