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Compassionate and positive cultures in the NHS: How to be the best version of you to create a great place to work​​

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Compassionate and positive cultures in the NHS: How to be the best version of you to create a great place to work​​

  1. 1. NHS England and NHS Improvement The Civility and Respect team are pleased to present : Compassionate and positive cultures in the NHS: a series - How to be the best version of you to create a great place to work 16th November
  2. 2. 2 | 2 | * You should be hearing audio now* If you don’t have audio this is due to a surge of people joining at the same time. Logging off and on again should resolve the issue * All the slides are available now and the link will be posted in the chat box * The recording will be available after the session * Turn off chat notifications for this meeting to reduce excessive pinging (instructions on the following slide) Housekeeping Presentation title
  3. 3. 3 | 3 | Please turn off your MS Teams chat notifications for this event as we expect to receive a lot of messages! 1. Find the chat for this session in your ‘main’ MS Teams window and click on the three dots next to it. Turning off chat notifications Presentation title 2. Click ‘Mute’ to mute the chat for this session
  4. 4. 4 | 3 Ways to join Menti: 1. Click on the link to the poll which has been shared in the chat box 2. Scan the QR code below on your phone 3. Go to menti.com and use the code 7127 9337 Why have you joined this session today and what are you hoping to get out of it?
  5. 5. 5 | 5 | How to contact? NHS Civility and Respect Programme Email: england.civilityandrespect@nhs.net
  6. 6. NHS England and NHS Improvement The Civility and Respect team are pleased to present : Compassionate and positive cultures in the NHS: a series - How to be the best version of you to create a great place to work 16th November
  7. 7. NHS England and NHS Improvement How to be the best version of yourself How behaviours can impact on individuals teams and organisations
  8. 8. 8 | 8 | - Understand what kindness, compassion and a positive culture looks like - Spread awareness of civility and respect and empower NHS staff to help eliminate bullying and harassment - Inform the NHS workforce what support is available to promote civil and respectful workplace environments - Provide diagnostic tools to help organisations benchmark and take action Our Civility and Respect Campaign Aims
  9. 9. 9 | 9 | How to contact? NHS Civility and Respect Programme Email: england.civilityandrespect@nhs.net
  10. 10. 10 | 10 | Speaker Content Welcome and introduction to the session Kenny Gibson, National Head of Safeguarding, NHS England and NHS Improvement How do you protect yourself from bullying? Paul Devlin, Improvement Manager, Emergency Care Improvement Support Team NHS Kindness and Positivity – Be the best version of you Nicky Pointer (Case Study) Maidstone and Tunbridge Wells NHS Trust A Great Place to Work - unprecedented approach to creating an environment for staff to flourish Closing remarks and introduction to the next session 23rd November 2021 16th November How behaviours can impact on individuals teams and organisations. How to be the best version of you to create a great place to work.
  11. 11. 11 | 11 | *You should be hearing audio now* If you don’t have audio this is due to a surge of people joining at the same time. Logging off and on again should resolve the issue *All the slides are available now and the link will be posted in the chat box * The recording will be available after the session *Turn off chat notifications for this meeting to reduce excessive pinging (instructions in the chat) Housekeeping Presentation title
  12. 12. 12 | 12 | Please turn off your MS Teams chat notifications for this event as we expect to receive a lot of messages! 1. Find the chat for this session in your ‘main’ MS Teams window and click on the three dots next to it. Turning off chat notifications Presentation title 2. Click ‘Mute’ to mute the chat for this session
  13. 13. 13 | 3 Ways to join Menti: 1. Click on the link to the poll which has been shared in the chat box 2. Scan the QR code below on your phone 3. Go to menti.com and use the code 7127 9337 Why have you joined this session today and what are you hoping to get out of it?
  14. 14. NHS England and NHS Improvement Kenny Gibson Deputy Director – NHS Safeguarding NHS England and NHS Improvement kenny.gibson@nhs.net @KennyGibsonNHS #NHSSafeguarding How do you protect yourself from bullying?
  15. 15. NHS England and NHS Improvement My own witnesses of a bullying incident at work. How can you protect yourself from bullying? The voice of lived-experience of being bullied. Listen, believe and do something Strength-based, not co-dependency Karpman’s drama triangle Understanding the mindset & motivations of bullies Victim to perpetrator cycle Internal and external inhibitors Being trauma informed @NHSSafeguarding aims to keep you updated on safeguarding & trauma informed practice via our free NHS Safeguarding App https://www.myguideapps.com/admin/projects/safeguarding_2021/default/ We also have our #NHSSafeguarding learning platform https://future.nhs.uk/connect.ti/safeguarding/grouphome for those practitioners who are more professionally curious.
  16. 16. 16 | 16 | NHS Kindness and Positivity Be the best version of you Presentation title Paul Devlin | Improvement Manager Emergency Care Improvement Support Team (ECIST) NHS England & NHS Improvement paul.devlin@nhs.net Nicki Pointer Ward Manager Clinical Site Manager MTW lead for NHS great place to work national programme. Nicola.Pointer@nhs.net A Great Place to Work
  17. 17. NHS Kindness & Positivity PAUL DEVLIN EMERGENCY CARE IMPROVEMENT SUPPORT TEAM NHS ENGLAND NICKI POINTER CLINICAL SITE MANAGER MAIDSTONE AND TUNBRIDGE WELLS NHS TRUST In a word where you can be anything Part of our: ‘Be your best self series’.
  18. 18. Kindness is, quite literally, contagious. Studies have found that this natural high makes people want to behave more altruistically towards other people. One morning, a person in the drive-thru kindly paid for the next driver’s coffee along with their own order. The next driver continued the gesture and so on. This act of kindness was repeated for over 2.5 hours (circa 150 cars). Kindness Is Contagious!
  19. 19. Hyper-Dyadic Spread
  20. 20. Experience Life From Inside-Out Thought is not reality; yet it’s through thought that our realities are created. All feelings become alive, whether negative or positive, from the power of thought. (Sydney Banks) Knowing that your feelings come from the inside (your thinking), and not the outside (your circumstances), is what allows your state of mind to self-correct when you are troubled.
  21. 21. The Science & Power of Kindness • Makes you feel good (serotonin) • Builds positivity & self confidence • Creates high self esteem • Increases motivation & inspires action • Leads to goal achievement & success • For you & others!
  22. 22. When we change the input to our minds, we change the output into our lives (Zig Ziglar)
  23. 23. Spontaneous Trait Transference The way you describe others is the way people see you.
  24. 24. Kindness starts with you. Take control of your own destiny. Commit to being the best possible version of yourself and go for your potential. Surround yourself with people who value you and will help you be successful. 1. Get a random act of kindness in as early as possible 2. Do at least one thing that moves you forward with a key personal goal 3. Do at least one thing that moves you forward with a key professional goal 4. Reflect and be grateful for one thing in your life 5. Do at least one act of kindness for yourself Kindness starts with you! 5 Top Tips
  25. 25. NHS Great Place to Work
  26. 26. Ward 33 Great Place to Work Survey – May 2019 Action Plan – June & July 2019: • Work with site management to help protect our beds for patients that need them most • Review our skill mix and progress with filling vacancies • Work with IT to speed up our computers We believe that every patient deserves the quality of care that we would expect for ourselves and our family. We are committed to creating a positive and supportive environment where we genuinely look forward to coming to work, enjoy what we do, and can perform at our best. Nicki Pointer Ward Manager MTW lead for NHS great place to work national programme.
  27. 27. Great Place to Work Survey
  28. 28. 3 Ways to join Menti: 1. Click on the link to the poll which has been shared in the chat box 2. Scan the QR code below on your phone 3. Go to menti.com and use the code 7127 9337 What further advice and support would you like from the national Civility and Respect team?
  29. 29. 32 | What have you appreciated about the session today?
  30. 30. 33 | On a scale of 1-5, how useful have you found this session today?
  31. 31. NHS England and NHS Improvement Closing remarks and introduction to next session
  32. 32. 35 | 35 | How to contact? NHS Civility and Respect Programme Email: england.civilityandrespect@nhs.net
  33. 33. 36 | 36 | December Wellbeing Events • The next Wellbeing Community Event will be in December (time and date tbc) • The session topic will be focused around menopause, how it affects us all and what support is available. • From December 2021 details about future Wellbeing Wednesdays will be available via the NHS Chief People officer bulletin. https://www.england.nhs.uk/email-bulletins/chief-people- officer-bulletin • On twitter, follow #Caring4NHSpeople Joining Details: horizonsnhs.com/caring4nhspeople #Caring4NHSPeople Wellbeing Community Events

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