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#Caring4NHSPeople - virtual wellbeing session 9 December 2020

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Supporting managers and team leaders to support each other

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#Caring4NHSPeople - virtual wellbeing session 9 December 2020

  1. 1. Supporting managers and team leaders to support each other Virtual Community Meeting 9th December 4pm #Caring4NHSpeople # ProjectM Welcome to our monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  2. 2. Introduce yourself in the chat box Say: • Who you are • Where you are today • One thing you’re doing to look after yourself during this challenging time • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  3. 3. To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ #Caring4NHSpeople #ProjectM Staying in touch… To share what you’ve learnt or what’s inspired you during these sessions or even suggest new topics… Get in touch with Zoe! Zoelord@nhs.net #Caring4NHSpeople #ProjectM All the national offers: https://people.nhs.uk/
  4. 4. Supporting managers and team leaders to support each other Virtual Community Meeting 9th December 4pm #Caring4NHSpeople #ProjectM Welcome to our monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  5. 5. Aims of today’s national health and wellbeing community event… • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of our staff • Share the range of wellbeing support activities that are available • Connect with each other and collectively build our community of those who support the health and wellbeing of our staff #Caring4NHSpeople #ProjectM
  6. 6. • 17 virtual meetings of the community with more than 7,000 participations • 120,000+ views of the sessions and materials • 130,000+ words shared in the chat boxes during the sessions • 2,000+ #Caring4NHSPeople newsletter subscribers • 31 million+ Twitter impressions #Caring4NHSPeople Led by the People Directorate, NHS England and NHS Improvement The community of people who support the health and wellbeing of #OurNHSPeople (and those in partner organisations) Sourceofimage:NHSNorthWestLeadershipAcademy #Caring4NHSpeople #ProjectM
  7. 7. • Welcome – Zoe Lord & Elizabeth Nyawade • National wellbeing overview – Adam Turner • National wellbeing event – Ian Baines • Supporting leaders & managers to support each other during winter - Alan Nobbs & Nikki Squelch • In conversation with - Zoe Lord, Jacqueline Davies, Alan Nobbs & Adam Turner • Close - Elizabeth Nyawade & Zoe Lord #Caring4NHSpeople #ProjectM
  8. 8. The team today Contributors Zoe Lord Facilitators Elizabeth Nyawade Adam Turner Chat box facilitators Social Media Kerry McGinty YouTube host Louise Pramas Lynsey Ogilvie Karen DumainPaul Woodley Technical host #Caring4NHSpeople #ProjectM Jacqueline Davies Alan Nobbs Ian Baines Nikki Squelch
  9. 9. National Wellbeing Overview #Caring4NHSpeople #ProjectM Adam Turner Improving Health and Wellbeing Lead NHS England and NHS Improvement @AdamTsays
  10. 10. 10 | • Celebratory news • National offer and successes • Focus on long-term HWB service transformation and culture change Health and wellbeing update #Caring4NHSpeople #ProjectM
  11. 11. Let’s start with a celebration and thank you #Caring4NHSpeople #ProjectM
  12. 12. 12 | Update on access and use of national HWB offers 159,771 app downloads 9,610 contacts with our dedicated helplines 403,983 website sessions 2,750 leadership circle 940 common room 1,279 coaching & mentoring 1,360 REACT participants 3,706 primary care coaching sessions (+1,239 booked) 16,256 HWB webinar views 31m+ Twitter impressions 6,246 tweets At 2 December 2020 #Caring4NHSpeople #ProjectM
  13. 13. 13 | Spread the word and encourage access Please help us to spread the word: • The helpline – 0800 0696 222 • The textline – Text ‘frontline’ to 85258 • The website - people.nhs.uk #Caring4NHSpeople #ProjectM
  14. 14. 14 | What we know: • We know our staff have been facing increased pressures on their health and wellbeing for a significant period of time and the impact of COIVD-19 has magnified some of these pressures. • There is an emerging evidence base that our staff are struggling with physical, mental and emotional health and wellbeing. • The heart of the NHS People Plan (2020-21) puts supporting the health and wellbeing of our NHS people as the most important priority for us. Let’s take a longer term view… Cultural shift toward wellbeing and prevention: • There is a balance to be struck between providing a reactive support offer and a preventative, proactive approach which supports staff before they become overwhelmed and / or unwell. • This approach will require a cultural shift in how the health and wellbeing of our people is supported. Leaders and managers need to be empowered to create a ‘wellbeing culture’ and it will require services that support our people including wellbeing and occupational health to rise to the challenge. Collaborative system-wide working: • We have worked closely with systems to review the need in their local areas for a combination of preventative support and direct intervention in a holistic way. • Through the development of an enhanced wellbeing and occupational health offer we hope to provide a bridge between preventative support, early identification and intervention and specialist support to ensure our staff feel safe, cared for and listened to. #Caring4NHSpeople #ProjectM
  15. 15. 15 | Balancing support with prevention
  16. 16. 16 | The next 4 months…
  17. 17. A focus on the longer-term: HWB Service Transformation Our ambition is to create a ‘wellbeing culture’ that empowers our NHS people to maintain and improve their health and wellbeing, to feel cared for by the NHS, and to be empowered to pass that care onto our patients.  The 14 systems piloting the enhanced offer will cover an estimated c.800,000 Health and Care People  This is estimated to be 45% of our NHS workforce
  18. 18. 18 | A focus on the longer-term: National HWB Transformation Themes “Creating a Wellbeing Culture” Transformational Policy, Strategy and Guidance Leadership and Management Enabling Occy Health and Wellbeing Services to Transform Equality, Diversity and Inclusion Digitally Enhanced Wellbeing Capturing Learning Co-design with the community #Caring4NHSpeople #ProjectM
  19. 19. Very well publicisedNot at all Is your organisation publicising the national offers within your workplace? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox And please share further comments in the chat box
  20. 20. Virtual workshop: Friday 11 Dec 9.00-12.15 Supporting the health and wellbeing of our NHS people through winter and beyond Friday’s workshop is open to those with a role in supporting the health and wellbeing (HWB) of our NHS people and people in partner organisations. The challenge: The national HWB offer has been accessed hundreds of thousands of times by NHS people, but it has the potential to help many more. The focus of the workshop is how we can amplify the national HWB offer and get even more people using it; how it can be a key part of local HWB approaches, with access by all. Join in: Join colleagues from across the country in this highly interactive session to help develop practical actions and get this support to the NHS people who need it You can register for Friday using this link: https://www.events.england.nhs.uk/events/health-and-wellbeing The National HWB offer  Free use of several leading apps to improve health and wellbeing to NHS people (including Headspace, Unmind, Sleepio)  Dedicated, confidential staff telephone helpline, in partnership with The Samaritans, and a 24 hour text service  Structured debrief and support approaches, such as leadership circles, and REACT (Recognise, Engage, Actively listen, Check risk, and Talk)  Support packages aimed at NHS people and line managers including virtual Common Rooms and a range of online resources, guides and training  A tailored offer for NHS people from ethnic minority backgrounds, recognising the disproportionate impact of Covid  Free coaching, mentoring and support to NHS people, including a specific offer to people in primary care  Support packages for team leaders and managers (#ProjectM) and for senior leaders (Executive Suite) in conjunction with the NHS Leadership and Lifelong Learning Academy  A series of wellbeing webinars for those working to support NHS and care staff health and wellbeing See the offer at www.people.nhs.uk #OurNHSPeople
  21. 21. Supporting leaders & managers to support each other during winter Alan Nobbs Head of Design and Development NHS Leadership Academy @Alannobbs #Caring4NHSpeople #ProjectM Nikki Squelch Mobilisation Lead Talent team NHS England and NHS Improvement @Squelchisms
  22. 22. 22 |22 | #ProjectM www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM
  23. 23. 23 |23 | Developed by Leadership & Lifelong Learning, it is an offer aimed at NHS Line Managers and Team Leaders to support them through COVID pandemic and Winter Pressures 2020 #ProjectM – what is it? #ProjectM Channel on people.nhs.uk for middle managers Virtual community for peer to peer support Online resources Bite-sized learning, guides and toolkit Mentoring and coaching Social collaboration #ProjectM www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM
  24. 24. 24 |24 | Tweet Chat #ProjectM • Follow @NHSLeadership on Twitter • Join the conversation #ProjectM www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM
  25. 25. 25 |25 | Tweet Chat #ProjectM • Follow @NHSLeadership on Twitter • Join the conversation #ProjectM Top Tips share 1. Authenticity 2. Vulnerabilities and a human side 3. Being honesty – saying don’t know 4. Being kind – saying sorry and showing empathy 5. Asking for help www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM
  26. 26. 26 |26 | So, what’s next for us all….? www.people.nhs.uk/projectm/ @nhsleadership I #ProjectM
  27. 27. In Conversation with Alan Nobbs Head of Design and Development NHS Leadership Academy @Alannobbs #Caring4NHSpeople #ProjectM Jacqueline Davies Director of Leadership Development and Lifelong Learning NHS England and NHS Improvement @JacquelineLD Adam Turner Improving Health and Wellbeing Lead NHS England and NHS Improvement @AdamTsays
  28. 28. Looking after your own wellbeing Create a wellness action plan (WAP) Everyone can complete one, you don't need to have a mental health problem in order to feel the benefits. It just means that you already have practical steps in place to ensure you are supported when you aren't feeling great. We spend a lot of time looking after other people – we need to think about what we need to look after our own wellbeing, too. #Caring4NHSPeople #ProjectM
  29. 29. Ideas of things to include in a Wellness Action Plan (WAP) (source: Mind) • What helps you to stay well? How might you make sure you integrate those things into your day, for example scheduling time for something you enjoy • What are your triggers (the things that negatively impact your wellbeing)? This could be feeling out of control with a heavy workload, or getting too tired. • What are some early signs that tell you that you need some wellbeing support? (for example, difficulty concentrating, prioritising work tasks) • What are things that your manager and/or colleagues could do to help support you? (this could be encouraging you take a proper lunchbreak) You don’t have to share your WAP with anyone – it can be a useful way to check-in with yourself. If you would like to share your WAP with someone, such as your line manager or a colleague, include a note about how they can use this to support you. Regularly review your WAP and tweak it as necessary. Things change all the time, and your needs will change too. #Caring4NHSPeople #ProjectM
  30. 30. Looking after your team’s wellbeing • Keep an eye out for changes in behaviour. For example, if colleagues are engaging less in calls or chats. • Encourage them to create their own wellness action plan. • Remind them of the support that is available on people.nhs.uk • Very often, what people need most is a chat, but it can be difficult to know what to do for the best. There’s some great advice in this graphic. #Caring4NHSPeople #ProjectM
  31. 31. Virtual workshop: Friday 11 Dec 9.00-12.15 Supporting the health and wellbeing of our NHS people through winter and beyond Friday’s workshop is open to those with a role in supporting the health and wellbeing (HWB) of our NHS people and people in partner organisations. The challenge: The national HWB offer has been accessed hundreds of thousands of times by NHS people, but it has the potential to help many more. The focus of the workshop is how we can amplify the national HWB offer and get even more people using it; how it can be a key part of local HWB approaches, with access by all. Join in: Join colleagues from across the country in this highly interactive session to help develop practical actions and get this support to the NHS people who need it You can register for Friday using this link: https://www.events.england.nhs.uk/events/health-and-wellbeing The National HWB offer  Free use of several leading apps to improve health and wellbeing to NHS people (including Headspace, Unmind, Sleepio)  Dedicated, confidential staff telephone helpline, in partnership with The Samaritans, and a 24 hour text service  Structured debrief and support approaches, such as leadership circles, and REACT (Recognise, Engage, Actively listen, Check risk, and Talk)  Support packages aimed at NHS people and line managers including virtual Common Rooms and a range of online resources, guides and training  A tailored offer for NHS people from ethnic minority backgrounds, recognising the disproportionate impact of Covid  Free coaching, mentoring and support to NHS people, including a specific offer to people in primary care  Support packages for team leaders and managers (#ProjectM) and for senior leaders (Executive Suite) in conjunction with the NHS Leadership and Lifelong Learning Academy  A series of wellbeing webinars for those working to support NHS and care staff health and wellbeing See the offer at www.people.nhs.uk #OurNHSPeople
  32. 32. Very helpfulNot helpful To what extent has today’s session been useful in your own role supporting staff health and wellbeing during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox

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