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#Caring4NHSPeople - virtual wellbeing session 11 November 2020

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Supporting our leaders to support other people's wellbeing

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#Caring4NHSPeople - virtual wellbeing session 11 November 2020

  1. 1. Supporting our leaders to support other people’s wellbeing Virtual Community Meeting 11th November 4pm #Caring4NHSpeople Welcome to our monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  2. 2. Introduce yourself in the chat box Say: • Who you are • Where you are today • One thing you’re doing to look after yourself during this challenging time • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/
  3. 3. Our Wellbeing Community: https://tribe.horizonsnhs.com/ #Caring4NHSpeople To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ #Caring4NHSpeople Staying in touch… To share what you’ve learnt or what’s inspired you during these sessions or even suggest new topics… Get in touch with Zoe! Zoelord@nhs.net
  4. 4. 4 | Dreams, goals & financial plans whilst making your money work for you 12 November 2020 4pm – 5pm What’s coming next… In this session we will cover: • Getting into the savings habit and why it pays to save regularly • Saving for emergencies and putting the rest where it can work harder for you • Top tips for choosing a savings account • Help to Save if you’re on a low income • Credit Unions and saving • What are investments?
  5. 5. Supporting our leaders to support other people’s wellbeing Virtual Community Meeting 11th November 4pm #Caring4NHSpeople Welcome to our monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  6. 6. Aims of today’s national health and wellbeing community event… • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of our staff • Share the range of wellbeing support activities that are available • Connect with each other and collectively build our community of those who support the health and wellbeing of our staff
  7. 7. • 16 virtual meetings of the community with more than 4,000 participations • 110,000+ views of the sessions and materials • 100,000+ words shared in the chat boxes during the sessions • Nearly 2,000 #Caring4NHSPeople newsletter subscribers • 31 million Twitter impressions #Caring4NHSPeople Led by the People Directorate, NHS England and NHS Improvement The community of people who support the health and wellbeing of #OurNHSPeople (and those in partner organisations) Sourceofimage:NHSNorthWestLeadershipAcademy
  8. 8. • Welcome – Zoe Lord & Elizabeth Nyawade • National Wellbeing overview (Incl. civility & respect offer and wellbeing conversations resources) – Steve Lee & Robyn Lalor • New peer to peer network: Supporting our Managers #ChannelM – Alan Nobbs • Barts Health NHS Trust – How we supported our shielding staff – Kate Pound, Marycate MacLennan & Claire Mayes • Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord #Caring4NHSpeople
  9. 9. The team today Contributors Zoe Lord Facilitators Elizabeth Nyawade Kate Pound Steve Lee Robyn Lalor Marycate MacLennan Chat box facilitators Social Media Olly Benson YouTube host Louise Pramas Lynsey OgilvieIan Baines Karen DumainPaul Woodley Technical host Alan Nobbs Claire Mayes John Drew #Caring4NHSpeople
  10. 10. National Wellbeing overview Civility & respect offer and wellbeing conversations resources #Caring4NHSpeople Steve Lee Interim Head of Health and Wellbeing NHS England and Improvement Robyn Lalor Transformation Manager COVID-19 H&W Response Team NHS England and Improvement @RobynLalor
  11. 11. 11 |11 | • This presentation will cover the existing staff offer on health and wellbeing • It will share progress and talk about the work that is under development to support staff • We need your help in getting messages out to colleagues to help support our communications drive Health and wellbeing Presentation title
  12. 12. 12 |12 | Current offer - our brochure to aid navigability Presentation title
  13. 13. 13 |13 | Presentation title
  14. 14. 14 |14 | Access and use of HWB offers 155,823 app downloads 7,918 SilverCloud sign- ups 8,864 contacts with our dedicated helplines 365,772 website sessions 322,993 users 2,686 leadership circle 940 common room 1,240 coaching & mentoring 1,244 REACT participants 3,706 primary care coaching sessions (1,239 further booked) 16,256 views 31m+ Twitter impressions 6,246 tweets At 11 November 2020
  15. 15. 15 |15 | • We are keen that staff know about the offer and how to access it – we receive feedback that staff are unaware of what is available • This is really important as we are keen to build from our current foundation and deliver products on: • Health and wellbeing conversations – more later • Compassion at work through our Civility and Respect Toolkit • Violence reduction through, for example our body-worn cameras pilot and violence reduction standards • Important to flag that we will not be introducing burden • Aim is to produce practitioner/facilitator guides that are supported by ‘quick setup’ materials that are easy to access for all • Our desire is to support individuals and organisations in their health and wellbeing aspirations • Which in turn create a cultural norm around health and wellbeing – the materials we produce are designed to run alongside, not replace, line manager conversations We have more to do Presentation title
  16. 16. 16 |16 | Health and Wellbeing Posters – Autumn/Winter 2020-21 Planned communications – posters due to be launched imminently
  17. 17. 17 |17 | • Partnership with Invictus Games – to develop a physical health offer for staff of all abilities • Relate family and dependant support programme • Mental health and wellbeing hubs: Coming up and looking further ahead Presentation title
  18. 18. 18 |18 | • Please communicate our offer out to those you work with • Three key access points for staff: • The helpline – 0800 0696 222 • The textline – Text ‘frontline’ to 85258 • The website - people.nhs.uk • Please help us to raise the profile and ensure we can get help and support to those who need it • If you could commit to sharing what you have heard today with 20 colleagues that would be a huge help How you can help Presentation title
  19. 19. 19 | Health and wellbeing conversations • WE ARE THE NHS: People Plan 2020/21 - action for us all • Preparing for winter • Responding to the impact of Covid-19
  20. 20. 20 | Supporting how we think about these conversations  Connecting and listening to identify health and wellbeing needs  Supporting to build a wellbeing plan to manage the impact of Covid-19 and other high impact working situations  Signposting for further health and wellbeing support where needed
  21. 21. 21 |  Clinical experts  Senior and health and wellbeing leads from across the NHS Learning and development advisors Developed in partnership with  The Restorative Resilience Model of Supervision by Dr Sonya Wallbank Based on  Key principles and who can facilitate them?  Understanding what impacts our resilience  Recognising when someone is struggling  Compassionate listening skills: listening with empathy  Things to do and say when supporting someone  Remembering self-care when supporting others  Additional training, tools and resources Learning includes
  22. 22. 22 | Where to from here? People.nhs.uk Guides and bitesize learning  Health and wellbeing conversations: Implementation support for NHS Executives  Health and wellbeing conversations:  Support for facilitators
  23. 23. New peer to peer network: Supporting our Managers #ChannelM #Caring4NHSpeople
  24. 24. #Caring4NHSpeople
  25. 25. New peer to peer network: Supporting our Managers #ChannelM #Caring4NHSpeople Alan Nobbs Head of Design and Development NHS Leadership Academy @Alannobbs
  26. 26. What kind of things do managers need help with now? #Caring4NHSpeople @Alannobbs
  27. 27. How can managers help each other peer to peer? (in their own organisations and across the country) #Caring4NHSpeople @Alannobbs
  28. 28. Barts Health NHS Trust -How we supported our shielding staff #Caring4NHSpeople Kate Pound Improvement Manager NHS England & Improvement @KateSlater2 MaryCate MacLennan Senior Improvement Advisor Barts Health NHS Trust Claire Mayes Women's Sexual Health Counsellor Barts Health NHS Trust
  29. 29. Barts Shield Liberating Structures @ Barts Health Wellbeing Community Webinar 11 November 2020
  30. 30. Barts Shield How did we start? ● Social and emotional support networks are critical ● Those were disrupted ● We thought we could use Liberating Structures and high quality virtual facilitation to create the conditions for collaboration, new relationships, upstream resolution ● Why? to enable peers and colleagues to talk about important and personal and professional challenges ● Psychological safety was paramount: heard, seen, valued were our measures
  31. 31. Shielding an NHS Employee Perspective Personal Impact of shielding The reality of shielding Professional Impact Stigma and challenges within teams and the wider organisation Barts Shield The power of peer support and the added value to the organisation Lessons Learned Future planning and the untapped resource that is shielding staff.
  32. 32. Barts Shield What does this mean for others?
  33. 33. Thank you! If you have any questions please feel free to get in touch Ferzana Khan ferzana.khan1@nhs.net
  34. 34. John Drew, Director of Staff Experience & Engagement NHS England and NHS Improvement #Caring4NHSpeople Reflections
  35. 35. Very helpfulNot helpful To what extent has today’s session been useful in your own role supporting staff health and wellbeing during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
  36. 36. 41 | Dreams, goals & financial plans whilst making your money work for you 12 November 2020 4pm – 5pm What’s coming next… In this session we will cover: • Getting into the savings habit and why it pays to save regularly • Saving for emergencies and putting the rest where it can work harder for you • Top tips for choosing a savings account • Help to Save if you’re on a low income • Credit Unions and saving • What are investments?

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