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The National Support Offers
Virtual Community Meeting
27th May 4pm
#Caring4NHSpeople
Welcome to our weekly wellbeing webinars:
The health and wellbeing of our NHS people during the
Covid-19 response
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• What are you hoping to learn today?
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
Our Wellbeing Community: https://tribe.horizonsnhs.com/
#Caring4NHSpeople
Introduce yourself in the chat box
Say:
• Who you are
• Where you are today
• Your job role
• What are you hoping to learn today?
• Send to “all participants”
To join the wellbeing community list, click on
the link at
http://horizonsnhs.com/caring4nhspeople/
#Caring4NHSpeople
To join the mailing list of people who get the
information about this community:
http://horizonsnhs.com/caring4nhspeople/
Building a Wellbeing Community
#Caring4NHSpeople
NHS England and NHS Improvement
Coming Soon….
REACT MH ™ Mental Health Conversation Training
Equipping managers to support the
mental health and wellbeing of our NHS people
What we know: Managers/Supervisors have the biggest impact (+
and -) on our peoples mental health and are best placed to support
them during and beyond COVID-19
How? Using a 1 hour virtual training session, enable those with
responsibilities for NHS people to identify the need for, and
facilitate, a psychologically supportive conversation with their team
members, using REACT MH ™ techniques:
Recognise, Engage, Actively listen, Check risk, and Talk about
specific actions and next steps
Who? Initial priority is for those managing/supervising teams in
higher risk services of COVID-19, however this offer is open to all
health and care workers.
Sessions will be advertised on people.nhs.uk
The National Support Offers
Virtual Community Meeting
27th May 4pm
#Caring4NHSpeople
Welcome to our weekly wellbeing webinars:
The health and wellbeing of our NHS people during the
Covid-19 response
Aims of the Wednesday sessions
• Offer support, ideas, knowledge and
wisdom to those with a role in
supporting the health and wellbeing of
our staff
• Share the range of wellbeing support
activities that are available
• Connect with each other and
collectively build our community of
those who support the health and
wellbeing of our health and care staff Photo by Petr Macháček on Unsplash
• Welcome – Elizabeth Nyawade & Zoe Lord
• Update on the National Support Offer – Cheryl Samuels
• Bereavement support for staff and their families – Clare
• Leading Compassionately – Zoe Birch
• Conversation with – Cheryl, Clare, Zoe and Helen Bevan
• Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord
#Caring4NHSpeople
The team today
Chat box facilitators
Contributors
Zoe Lord
Facilitators
Social Media
Leigh Kendall
Elizabeth Nyawade
Paul Woodley
Technical hosts
Zarah Mowhabuth
Tej Riat
YouTube host
Zoe BirchCheryl Samuels Helen Bevan
Louise PrattKaren Dumain
Clare Godden
Claire Shields
An update on
the National
Wellbeing Offer
Cheryl Samuels
Head of People Strategy
Best Place to Work
NHS England & Improvement
#Caring4NHSpeople
Evidence base 1: Three phases of support for staff during COVID-19
R
RecoverPrepare
P A
Active
Anticipating peak of demand Demands reach peak Through the peak
What will be
happening?
• Worrying about own and
family safety
• Fear about the demand to
come
• Worry about what I/we will
be asked to do
• Will I be enough? Will I be
OK?
• Who has my back?
• Intense and consuming periods
of work
• Limited attention to own self and
needs
• Guilt, remorse, worry about own
performance and expectations of
others e.g. families, colleagues,
media
• Thrive and growth – I got through
this – every moments counts
• Moral injury – I have had to make
tough decisions had negative impacts
and were beyond my control
• Survivor guilt – I made it through –
why me and not them
• What & how have I just been through
• What if this happens again
Sources: Major incident Clinical Expertise and associated
Literature. Specialist Task Force and Clinical Advisors.
@sonyawallbank
#Caring4NHSpeople
Access to the latest information
and support
Emotional support
Webinars
A range of materials to support you and your teams perform
under this pressure.
On-line
Ways to access support during COVID-19
www.people.nhs.uk
http://horizonsnhs.com/
caring4nhspeople/
Apps
https://www.practitioner
health.nhs.uk/
Unmind
Headspace
Sleepio
Daylight
Silvercloud
https://nhs.silvercloudhealth.
com/signup/
use the code NHS2020
Help now
Send the text ‘FRONTLINE’ to 85258 to start a conversation
Listening Line - For all NHS Staff – call 0300 131 7000 07:00-23:00
Bereavement and loss support call 0300 3034434
07:00-23:00
Free access to psychological support –
use your nhs.net email address to
download
Self guided
mental heath
support
Common
Rooms
Meet other professionals in a
safe and guided space. Get
support and share your
experiences.
https://www.practitionerhealth.
nhs.uk/upcoming-events
Coming
next:
NHS Staff Health and Wellbeing
support COVID-19
2550
20:00-22:00 peak hours
<
>
126,657
Website
sessions
12,330
Users
• Listening services both formal
and informal vary in their take
up
• Staff continue to access
helplines and other support
• 91% of users providing
feedback on guides have
found these satisfactory of
very satisfactory
• There is a rush to jump in with
psychological interventions
when distress is observed
• Loneliness, hopelessness and
negative thoughts about life
have increased each week
• Those who are shielding and
supporting from behind the
front line are experiencing guilt
and frustration
Faith Leaders – how
we involve our local
and national faith
leaders
Supporting your
teams to recover with
the – How am I and
How are you package
Priority mental health
pathways established
– KCL how am I tool
Citizens Advice pilot
review
Filipino counselling
service has gone live
Relationship / family
support offer
Movement for Modern
Life app to support
physical health
15 mins
People.nhs.uk website
Most viewed content:
• Supporting our people
• How to support staff
during Ramadan
• Support Now
1303
116,805
9636
What we learning?
How will we know if it
is making a
difference?
• Analysis and initial evaluation
in progress
• Working with AHSN’s on a
‘so what’ evaluation
• Next HWB stocktake will
provide feedback from Trusts
39
213
Impact on HWB for Staff following Covid-19DemandsandactivityNegativeimpacts
Time
Peak of Active
phase
Peak of system
recovery – focus
on throughput
Activity demands
begin to settle
Shock Wave 2:
I am still working
as hard but now
out of the public
eye. Readjusting
to what work is
Shock Wave 1: What
have I just
experienced. Physical
demands reduced
leaving space for
psychological focus
Shock Wave 3:
I am unwell with the
impact of what I have
been through
E
Engage
HWB Recovery plan for staff – COVID 19
R
Rapid
• Intervention at the
right time with
priority access to
specialist pathways
• Access to financial,
relational, physical
and psychosocial
support
• Return in a way
suited to the
individual
A
Assist
• The impact of
aftershocks for the
system, organisation,
team and individuals
• Chances to process
what happened and the
decisions we made
• The helpline, text line
and specialist support
to continue
C
Create
• Opportunities for local
listening via groups,
leadership circles and
anonymous feedback
• Data driven decisions
via easy app based
system
• EAP, OH & helpline data
assessment reviews
• Understanding of
vulnerable groups
• Compassionate
and inclusive
leadership
• Understand what
is working and
what else needs to
be done
• Focus on team
functioning and
working well
together
@sonyawallbank
18 |18 |
Free access to mental health self-help
apps
• Details of each mental health app available to NHS staff can be found on the People site here:
https://people.nhs.uk/help/health-and-wellbeing-self-help-apps/
• To date there have been more the 113,500 downloads across the current four apps available.
Further mental health apps offering free
access to NHS staff coming this week:
Consultant Anaesthetist
“For anyone who hasn’t taken the plunge with the NHS
subscription to @Headspace - I’ve always been sceptical
of apps like that, but last night I used one of their sleep
ones before bed, and slept better than I have in about five
years.”
Assistant Psychologist
“I’ve found the mindfulness apps massively
helpful over the past couple of weeks in
continuing to offer the groups to both staff
and service users.”
19 |19 |
• One website that all resources are made available on: https://people.nhs.uk/help/
• A new corporate Twitter account
• @people_nhs
• #OurNHSPeople
Mental health support for all NHS staff #OurNHSPeople @people_nhs
Further mental health resources
National support line:
A free national confidential staff
support line, operated by the
Samaritans, via phone or text from
7:00am – 11:00pm, seven days a
week.
• Call 0300 131 7000
• Text FRONTLINE to 85258
Bereavement support and guidance for all
NHS staff:
https://people.nhs.uk/guides/bereavement-
support-during-covid-19/
A free national confidential bereavement support
line, operated by Hospice UK, which staff can
access via phone or text from 8:00am – 8:00pm,
seven days a week.
• Call 0300 303 4434
Financial wellbeing:
Guidance that gives an insight into the context,
challenges and resources supporting financial
wellbeing
https://people.nhs.uk/guides/financial-wellbeing/
Occupational Health:
30 SEQOHS-accredited organisations appointed on
a DPS Framework, offering:
• Health clearance for returning NHS workers and
volunteers
• Wellbeing services including counselling and
coaching​ and MSK/Physio​
• On-site support from OH nurses and advisers
https://www.nhshealthatwork.co.uk/covid.asp
Family and key worker support:
Family communication to support staff during the COVID outbreak including guidance for
key workers on how to have difficult conversations with your children about your role as a
key worker
https://people.nhs.uk/uncategorized/communicating-with-children-about-covid-19/
What is your main role in supporting the wellbeing
of NHS people and/or people in partner
organisations?
Pick the MAIN one
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
1. Health and wellbeing lead
2. Occupational Health
3. Trade Union or Professional Association
4. Organisation Development (OD)
5. Diversity and Inclusion lead
6. Psychologist
7. Workforce/HR
8. Line manager/leader/non-exec
9. Coach
10. Other (please specify in the chatbox)
Which organisation do you represent?
Pick the MAIN one
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
1. VCSE sector (Voluntary, Community &
Social Enterprise)
2. NHS provider organisation
3. Social care and/or care home
4. Integrated care system or equivalent.
5. NHS commissioning organisation
6. Patient, carer or family member
7. Primary Care
8. Academic Organisation
9. Other public sector
10. Private sector or self employed
Other (please specify in the chatbox)
How many Wellbeing Webinars have you joined?
[Watched live and/or the recordings]
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
Pick one:
• One (today is my first)
• Two
• Three
• Four
• Five
• Six
• Seven
• Eight (all of them!)
Session topics:
• Launch & Leadership
• Managing Stress
• Recovery Phase [British Army &
Manchester bombing]
• Supporting our BAME colleagues
• Remote Workforce
• Psychological Safety
• Psychological Support & Ebola
• The National Support Offer
Bereavement
support for staff and
their families
- Hospice UK -Clare Godden
Director of Client Services
Saint Michael’s and Just’B’
NHS England and NHS Improvement
Just’B’ NHS and Social Care Staff Support Line
25 |
• Bereavement Support Line – 0300 303 4434
• A confidential bereavement support and trauma helpline for staff
experiencing grief, anxiety, emotional distress either in their personal life,
or by witnessing multiple deaths in their work environment.
• Also available to family members of staff working for the NHS or Social
Care and free to access from 8am until 8pm - 7 days a week.
Just’B’ NHS and Social Care Staff Support Line
#Caring4NHSpeople
26 |
• Filipino Bereavement and Trauma Support Line – 0300 303 1115
• A confidential call back service for staff whose first language is Filipino.
• Support with issues relating to bereavement and trauma.
• Also available to family members of staff working for the NHS or Social
Care and free to access from 8am until 8pm - 7 days a week.
Just’B’ NHS and Social Care Staff Support Line
#Caring4NHSpeople
In the chat box…
How can we ensure the national offers
are shared widely?
#Caring4NHSpeople
Support for
Leaders
Zoe Birch
Head of Staff Experience and Engagement,
North East & Yorkshire Region, NHS England
and Improvement
#Caring4NHSpeople
Leading Compassionately throughCOVID-19
Online resources, including 3 minute guides based on 10 key
leadership behaviours at https://people.nhs.uk/support-for-leaders/
Coaching and Mentoring for Line Managers (18th May)
• 2 solutions-focussed 1-hour coaching sessions for leaders at all
levels
• Matching with Military Mentor from Centre For Army Leadership,
Sandhurst
• Crisis Coaching for Senior Leaders *limited places*
Email: england.covid19-coachingandmentoring@nhs.net
1. Look after yourself
You are not super-human! Who’s
got your back? Where is your
space to recharge and make
sense of the chaos? Paying
attention to your own wellbeing will
maximise your ability to help
patients and colleagues through
the crisis.
2. Speak candidly and
compassionately
To be prepared for what is to come,
people need a clear sense of
direction and your full and clear
assessment of the
situation. Balancing your frankness
with empathy is essential when your
team is under pressure.
3. Set the emotional tone
Don’t under-estimate the impact
on your team of your actions and
the way you come across. Your
calm confidence will have a
powerful influence.
4. Be inclusive in the way you
lead
This crisis is highlighting how
healthcare inequalities and biases
persist, and even become
magnified, in pressurised
conditions. Consciously and
actively inclusive leadership
matters now more than ever.
5. Maintain routines
Teams who are newly formed and are under
pressure need stability. Robust routines for
starting and finishing shifts, for instance, can
do a lot to ground, induct and connect team
members who don’t know each other and may
be feeling a range of emotions.
6. Give yourself space to
make the right call
To make hard decisions in the
heat of the moment, you will
need to be both rational and
intuitive: STOP-BREATHE-
REFLECT-CHOOSE. Just a
brief moment’s pause will allow
you to reconnect with your
purpose and values.
7. Create safe spaces
Share your own
vulnerability. Let your team
know that it’s OK to
‘wobble’, to experience
doubt, grief or fear. They
will need times and
physical spaces to de-
stress. They will also need
to feel safe to offer
constructive challenge to
8. Encourage everyone to talk
…and to keep talking.
Crisis situations get worse and
last longer without continuous,
open and inclusive
communication. And the hardest
part can be attentive listening
when the pressure is on.
9. Look out for your team
Look out, in particular, for
those driving themselves
beyond reasonable limits,
those team members who
withdraw and seem to reject
offers of help, and for those
who might feel excluded from
the team.
10. Acknowledge the hurt
Being a compassionate leader means empathising
with the pain your people may experience,
recognising that it may endure and take action. We
have a diverse workforce and inclusive leaders
recognise the equally diverse spectrum of issues
that colleagues face due to their different
backgrounds, workload and current restrictions and
offer support accordingly
Evidence base: Specialist task force and The Royal Military Academy Sandhurst, Centre for Army Leadership)
Leading Compassionately throughCOVID-19: 10 evidence-based behaviours
In the chat box…
Which leadership behaviour
requires the most support in the
current climate?
#Caring4NHSpeople
In Conversation with…
Dr Helen Bevan
Chief Transformation Officer
NHS Horizons
Cheryl Samuels
Head of People Strategy
Best Place to Work
NHS England & Improvement
Clare Godden
Director of Client Services
Saint Michael’s and Just’B’
Zoe Birch
Head of Staff Experience and
Engagement, North East &
Yorkshire Region, NHS
England and Improvement
#Caring4NHSpeople
Our Wellbeing Community:
https://tribe.horizonsnhs.com/
#Caring4NHSpeople
Very helpfulNot helpful
To what extent has today’s session been useful in
your own role supporting staff health and wellbeing
during and after Covid-19?
POLL
If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
Please share in the chat box
one practical action are you
going to take following our
session today.
#Caring4NHSpeople
#Caring4NHSPeople Scope of support available within the national health and wellbeing offer wellbeing webinar 27th May

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#Caring4NHSPeople Scope of support available within the national health and wellbeing offer wellbeing webinar 27th May

  • 1. The National Support Offers Virtual Community Meeting 27th May 4pm #Caring4NHSpeople Welcome to our weekly wellbeing webinars: The health and wellbeing of our NHS people during the Covid-19 response
  • 2. Introduce yourself in the chat box Say: • Who you are • Where you are today • Your job role • What are you hoping to learn today? • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/ #Caring4NHSpeople
  • 3. Our Wellbeing Community: https://tribe.horizonsnhs.com/ #Caring4NHSpeople
  • 4. Introduce yourself in the chat box Say: • Who you are • Where you are today • Your job role • What are you hoping to learn today? • Send to “all participants” To join the wellbeing community list, click on the link at http://horizonsnhs.com/caring4nhspeople/ #Caring4NHSpeople
  • 5. To join the mailing list of people who get the information about this community: http://horizonsnhs.com/caring4nhspeople/ Building a Wellbeing Community #Caring4NHSpeople
  • 6. NHS England and NHS Improvement Coming Soon…. REACT MH ™ Mental Health Conversation Training Equipping managers to support the mental health and wellbeing of our NHS people What we know: Managers/Supervisors have the biggest impact (+ and -) on our peoples mental health and are best placed to support them during and beyond COVID-19 How? Using a 1 hour virtual training session, enable those with responsibilities for NHS people to identify the need for, and facilitate, a psychologically supportive conversation with their team members, using REACT MH ™ techniques: Recognise, Engage, Actively listen, Check risk, and Talk about specific actions and next steps Who? Initial priority is for those managing/supervising teams in higher risk services of COVID-19, however this offer is open to all health and care workers. Sessions will be advertised on people.nhs.uk
  • 7.
  • 8. The National Support Offers Virtual Community Meeting 27th May 4pm #Caring4NHSpeople Welcome to our weekly wellbeing webinars: The health and wellbeing of our NHS people during the Covid-19 response
  • 9. Aims of the Wednesday sessions • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of our staff • Share the range of wellbeing support activities that are available • Connect with each other and collectively build our community of those who support the health and wellbeing of our health and care staff Photo by Petr Macháček on Unsplash
  • 10. • Welcome – Elizabeth Nyawade & Zoe Lord • Update on the National Support Offer – Cheryl Samuels • Bereavement support for staff and their families – Clare • Leading Compassionately – Zoe Birch • Conversation with – Cheryl, Clare, Zoe and Helen Bevan • Call to action & closing remarks - Elizabeth Nyawade & Zoe Lord #Caring4NHSpeople
  • 11. The team today Chat box facilitators Contributors Zoe Lord Facilitators Social Media Leigh Kendall Elizabeth Nyawade Paul Woodley Technical hosts Zarah Mowhabuth Tej Riat YouTube host Zoe BirchCheryl Samuels Helen Bevan Louise PrattKaren Dumain Clare Godden Claire Shields
  • 12. An update on the National Wellbeing Offer Cheryl Samuels Head of People Strategy Best Place to Work NHS England & Improvement #Caring4NHSpeople
  • 13. Evidence base 1: Three phases of support for staff during COVID-19 R RecoverPrepare P A Active Anticipating peak of demand Demands reach peak Through the peak What will be happening? • Worrying about own and family safety • Fear about the demand to come • Worry about what I/we will be asked to do • Will I be enough? Will I be OK? • Who has my back? • Intense and consuming periods of work • Limited attention to own self and needs • Guilt, remorse, worry about own performance and expectations of others e.g. families, colleagues, media • Thrive and growth – I got through this – every moments counts • Moral injury – I have had to make tough decisions had negative impacts and were beyond my control • Survivor guilt – I made it through – why me and not them • What & how have I just been through • What if this happens again Sources: Major incident Clinical Expertise and associated Literature. Specialist Task Force and Clinical Advisors. @sonyawallbank #Caring4NHSpeople
  • 14. Access to the latest information and support Emotional support Webinars A range of materials to support you and your teams perform under this pressure. On-line Ways to access support during COVID-19 www.people.nhs.uk http://horizonsnhs.com/ caring4nhspeople/ Apps https://www.practitioner health.nhs.uk/ Unmind Headspace Sleepio Daylight Silvercloud https://nhs.silvercloudhealth. com/signup/ use the code NHS2020 Help now Send the text ‘FRONTLINE’ to 85258 to start a conversation Listening Line - For all NHS Staff – call 0300 131 7000 07:00-23:00 Bereavement and loss support call 0300 3034434 07:00-23:00 Free access to psychological support – use your nhs.net email address to download Self guided mental heath support Common Rooms Meet other professionals in a safe and guided space. Get support and share your experiences. https://www.practitionerhealth. nhs.uk/upcoming-events
  • 15. Coming next: NHS Staff Health and Wellbeing support COVID-19 2550 20:00-22:00 peak hours < > 126,657 Website sessions 12,330 Users • Listening services both formal and informal vary in their take up • Staff continue to access helplines and other support • 91% of users providing feedback on guides have found these satisfactory of very satisfactory • There is a rush to jump in with psychological interventions when distress is observed • Loneliness, hopelessness and negative thoughts about life have increased each week • Those who are shielding and supporting from behind the front line are experiencing guilt and frustration Faith Leaders – how we involve our local and national faith leaders Supporting your teams to recover with the – How am I and How are you package Priority mental health pathways established – KCL how am I tool Citizens Advice pilot review Filipino counselling service has gone live Relationship / family support offer Movement for Modern Life app to support physical health 15 mins People.nhs.uk website Most viewed content: • Supporting our people • How to support staff during Ramadan • Support Now 1303 116,805 9636 What we learning? How will we know if it is making a difference? • Analysis and initial evaluation in progress • Working with AHSN’s on a ‘so what’ evaluation • Next HWB stocktake will provide feedback from Trusts 39 213
  • 16. Impact on HWB for Staff following Covid-19DemandsandactivityNegativeimpacts Time Peak of Active phase Peak of system recovery – focus on throughput Activity demands begin to settle Shock Wave 2: I am still working as hard but now out of the public eye. Readjusting to what work is Shock Wave 1: What have I just experienced. Physical demands reduced leaving space for psychological focus Shock Wave 3: I am unwell with the impact of what I have been through
  • 17. E Engage HWB Recovery plan for staff – COVID 19 R Rapid • Intervention at the right time with priority access to specialist pathways • Access to financial, relational, physical and psychosocial support • Return in a way suited to the individual A Assist • The impact of aftershocks for the system, organisation, team and individuals • Chances to process what happened and the decisions we made • The helpline, text line and specialist support to continue C Create • Opportunities for local listening via groups, leadership circles and anonymous feedback • Data driven decisions via easy app based system • EAP, OH & helpline data assessment reviews • Understanding of vulnerable groups • Compassionate and inclusive leadership • Understand what is working and what else needs to be done • Focus on team functioning and working well together @sonyawallbank
  • 18. 18 |18 | Free access to mental health self-help apps • Details of each mental health app available to NHS staff can be found on the People site here: https://people.nhs.uk/help/health-and-wellbeing-self-help-apps/ • To date there have been more the 113,500 downloads across the current four apps available. Further mental health apps offering free access to NHS staff coming this week: Consultant Anaesthetist “For anyone who hasn’t taken the plunge with the NHS subscription to @Headspace - I’ve always been sceptical of apps like that, but last night I used one of their sleep ones before bed, and slept better than I have in about five years.” Assistant Psychologist “I’ve found the mindfulness apps massively helpful over the past couple of weeks in continuing to offer the groups to both staff and service users.”
  • 19. 19 |19 | • One website that all resources are made available on: https://people.nhs.uk/help/ • A new corporate Twitter account • @people_nhs • #OurNHSPeople Mental health support for all NHS staff #OurNHSPeople @people_nhs Further mental health resources National support line: A free national confidential staff support line, operated by the Samaritans, via phone or text from 7:00am – 11:00pm, seven days a week. • Call 0300 131 7000 • Text FRONTLINE to 85258 Bereavement support and guidance for all NHS staff: https://people.nhs.uk/guides/bereavement- support-during-covid-19/ A free national confidential bereavement support line, operated by Hospice UK, which staff can access via phone or text from 8:00am – 8:00pm, seven days a week. • Call 0300 303 4434 Financial wellbeing: Guidance that gives an insight into the context, challenges and resources supporting financial wellbeing https://people.nhs.uk/guides/financial-wellbeing/ Occupational Health: 30 SEQOHS-accredited organisations appointed on a DPS Framework, offering: • Health clearance for returning NHS workers and volunteers • Wellbeing services including counselling and coaching​ and MSK/Physio​ • On-site support from OH nurses and advisers https://www.nhshealthatwork.co.uk/covid.asp Family and key worker support: Family communication to support staff during the COVID outbreak including guidance for key workers on how to have difficult conversations with your children about your role as a key worker https://people.nhs.uk/uncategorized/communicating-with-children-about-covid-19/
  • 20. What is your main role in supporting the wellbeing of NHS people and/or people in partner organisations? Pick the MAIN one POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox 1. Health and wellbeing lead 2. Occupational Health 3. Trade Union or Professional Association 4. Organisation Development (OD) 5. Diversity and Inclusion lead 6. Psychologist 7. Workforce/HR 8. Line manager/leader/non-exec 9. Coach 10. Other (please specify in the chatbox)
  • 21. Which organisation do you represent? Pick the MAIN one POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox 1. VCSE sector (Voluntary, Community & Social Enterprise) 2. NHS provider organisation 3. Social care and/or care home 4. Integrated care system or equivalent. 5. NHS commissioning organisation 6. Patient, carer or family member 7. Primary Care 8. Academic Organisation 9. Other public sector 10. Private sector or self employed Other (please specify in the chatbox)
  • 22. How many Wellbeing Webinars have you joined? [Watched live and/or the recordings] POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox Pick one: • One (today is my first) • Two • Three • Four • Five • Six • Seven • Eight (all of them!) Session topics: • Launch & Leadership • Managing Stress • Recovery Phase [British Army & Manchester bombing] • Supporting our BAME colleagues • Remote Workforce • Psychological Safety • Psychological Support & Ebola • The National Support Offer
  • 23. Bereavement support for staff and their families - Hospice UK -Clare Godden Director of Client Services Saint Michael’s and Just’B’
  • 24. NHS England and NHS Improvement Just’B’ NHS and Social Care Staff Support Line
  • 25. 25 | • Bereavement Support Line – 0300 303 4434 • A confidential bereavement support and trauma helpline for staff experiencing grief, anxiety, emotional distress either in their personal life, or by witnessing multiple deaths in their work environment. • Also available to family members of staff working for the NHS or Social Care and free to access from 8am until 8pm - 7 days a week. Just’B’ NHS and Social Care Staff Support Line #Caring4NHSpeople
  • 26. 26 | • Filipino Bereavement and Trauma Support Line – 0300 303 1115 • A confidential call back service for staff whose first language is Filipino. • Support with issues relating to bereavement and trauma. • Also available to family members of staff working for the NHS or Social Care and free to access from 8am until 8pm - 7 days a week. Just’B’ NHS and Social Care Staff Support Line #Caring4NHSpeople
  • 27. In the chat box… How can we ensure the national offers are shared widely? #Caring4NHSpeople
  • 28. Support for Leaders Zoe Birch Head of Staff Experience and Engagement, North East & Yorkshire Region, NHS England and Improvement #Caring4NHSpeople
  • 29. Leading Compassionately throughCOVID-19 Online resources, including 3 minute guides based on 10 key leadership behaviours at https://people.nhs.uk/support-for-leaders/ Coaching and Mentoring for Line Managers (18th May) • 2 solutions-focussed 1-hour coaching sessions for leaders at all levels • Matching with Military Mentor from Centre For Army Leadership, Sandhurst • Crisis Coaching for Senior Leaders *limited places* Email: england.covid19-coachingandmentoring@nhs.net
  • 30. 1. Look after yourself You are not super-human! Who’s got your back? Where is your space to recharge and make sense of the chaos? Paying attention to your own wellbeing will maximise your ability to help patients and colleagues through the crisis. 2. Speak candidly and compassionately To be prepared for what is to come, people need a clear sense of direction and your full and clear assessment of the situation. Balancing your frankness with empathy is essential when your team is under pressure. 3. Set the emotional tone Don’t under-estimate the impact on your team of your actions and the way you come across. Your calm confidence will have a powerful influence. 4. Be inclusive in the way you lead This crisis is highlighting how healthcare inequalities and biases persist, and even become magnified, in pressurised conditions. Consciously and actively inclusive leadership matters now more than ever. 5. Maintain routines Teams who are newly formed and are under pressure need stability. Robust routines for starting and finishing shifts, for instance, can do a lot to ground, induct and connect team members who don’t know each other and may be feeling a range of emotions. 6. Give yourself space to make the right call To make hard decisions in the heat of the moment, you will need to be both rational and intuitive: STOP-BREATHE- REFLECT-CHOOSE. Just a brief moment’s pause will allow you to reconnect with your purpose and values. 7. Create safe spaces Share your own vulnerability. Let your team know that it’s OK to ‘wobble’, to experience doubt, grief or fear. They will need times and physical spaces to de- stress. They will also need to feel safe to offer constructive challenge to 8. Encourage everyone to talk …and to keep talking. Crisis situations get worse and last longer without continuous, open and inclusive communication. And the hardest part can be attentive listening when the pressure is on. 9. Look out for your team Look out, in particular, for those driving themselves beyond reasonable limits, those team members who withdraw and seem to reject offers of help, and for those who might feel excluded from the team. 10. Acknowledge the hurt Being a compassionate leader means empathising with the pain your people may experience, recognising that it may endure and take action. We have a diverse workforce and inclusive leaders recognise the equally diverse spectrum of issues that colleagues face due to their different backgrounds, workload and current restrictions and offer support accordingly Evidence base: Specialist task force and The Royal Military Academy Sandhurst, Centre for Army Leadership) Leading Compassionately throughCOVID-19: 10 evidence-based behaviours
  • 31. In the chat box… Which leadership behaviour requires the most support in the current climate? #Caring4NHSpeople
  • 32. In Conversation with… Dr Helen Bevan Chief Transformation Officer NHS Horizons Cheryl Samuels Head of People Strategy Best Place to Work NHS England & Improvement Clare Godden Director of Client Services Saint Michael’s and Just’B’ Zoe Birch Head of Staff Experience and Engagement, North East & Yorkshire Region, NHS England and Improvement #Caring4NHSpeople
  • 34. Very helpfulNot helpful To what extent has today’s session been useful in your own role supporting staff health and wellbeing during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox
  • 35. Please share in the chat box one practical action are you going to take following our session today. #Caring4NHSpeople

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