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  1. 1. JOSEPH Z. JAGIELNIK E-mail: Cell Phone: 647-999-9498 545 Steeles Ave. West Phone Number: 905-450-1974 P.O. BOX 38551 Brampton Fax Number: 905-488-9278 Ontario, Canada L6Y 4W5 (Please call before faxing. Thank you) CAREER OBJECTIVE A position with an Automotive Body, Collision & Paint Repair Shop where my customer service experience, training, technical knowledge, and strong communication skills and abilities will be useful in dealing with internal and external customers with special focus and attention given to Auto Body, Collision & Paint Repair Shop Clientele. SUMMARY OF QUALIFICATIONS • Automotive Repair Technician – Technical Knowledge And Repair Experience • Auto Body Shop Manager - Tops Auto Body–Auto Body And Collision Damage Advisor • Mechanical Garage Manager-Tops Mechanical Garage-Mechanical Damage And Service Advisor • Management Experience – Past (Tops Auto Body & Mechanical Garage) And Most Recent (401- Dixie Auto Collision) - Sound Leadership Skills And Strong Communication Abilities, Able To Work Well With Others – Customers, Suppliers, Jobbers, Repair Technicians, Office Staff And Dealership Owners • Worked As Assistant Manager & Collision Consultant - 401-Dixie Auto Collision Ltd. (Dealer Owned And Operated) • Collision And Insurance Presentations For Dealership Customers Who Have Purchased New Vehicles From Ideal Honda & Dixie Toyota (401-Dixie Auto Mall) • Insurance – Appraiser And Reinspector – Body & Exterior system - Auto Body, Collision, Paint, Glass, Interior, And Mechanical Damage – cooling, electrical, engine, A/C & heat, exhaust, fuel, Steering & Suspension, and Drive Train Systems • Insurance – Customer Service Representative – Skilled In Customer Service Related Positions In The Drive-In And On The Road At State Farm Insurance And Kemper Canada Insurance • Computer Skills & Training – ADP, Mitchell, Microsoft, Lotus Notes, Adobe And Learn 2 • DRP Program Administrator At 401-Dixie Auto Collision Ltd. Electronic Communication With Insurance Companies. Computer Estimates Written With ADP And Mitchell Programs. Both Programs Are Used To Upload & Download Assignments, Reports, Appraisals And Photos Directly To & From Insurance Companies. 401-Dixie is a Preferred Shop For Many Insurance Companies. • Experience In Problem Solving And Conflict Resolution – Displayed Sound Decision-Making And The Ability To Resolve Conflicts Showing Sensitivity And Respect To All Parties Concerned • Quality - First Class Customer Service - Demonstrated Interpersonal And Communication Skills Able To Deal With And Provide Quality Customer Service To People From Every Nationality And Ethic Group, From Every Walk Of Life And From Every Trade And Profession • Commitment, Loyalty And A Strong Work Ethic – Accountability, Flexibility, And Professionalism In Performing All Duties And Functions WORK EXPERIENCE 401-DIXIE AUTO COLLISION LTD. (401-Dixie Auto Group) March 2004 – September 2005 Assistant Manager & Collision Consultant (Part time 2004 & Full time 2005) Customer Service Representative. Body, Paint and Collision Damage Appraiser. DRP Program Administrator. Electronic communication with Insurance Companies. Uploads & Downloads – ADP & MITCHELL- Assignments, Reports, Estimates & Photos. Consultant - Collision & Insurance Presentations for Dealership clients who have purchased new vehicles from Ideal Honda and Dixie Toyota 401-DIXIE INFINITI (401-Dixie Auto Group) January 2005
  2. 2. SERVICE ADVISOR AND CUSTOMER SERVICE REPRESENTATIVE JOSEPH Z. JAGIELNIK PHONE#905-450-1974 CELL # 647-999-9498 PAGE 2 E-MAIL KEMPER CANADA INSURANCE - Lumbermens Mutual Casualty Company 1991-2004 Senior Automotive Damage Appraiser & Reinspector & Customer Service Representative STATE FARM INSURANCE COMPANIES – CANADIAN DIVISION 1985-1991 Senior Property Damage Estimator and Customer Service Representative Work Duties, Functions and Responsibilities at State Farm Ins. and Kemper Canada Ins. • Appraised The Extent Of Automotive Damage (Collision, Auto Body, Paint And Mechanical Damage) To A Variety Of Domestic And Foreign Vehicles (On The Road And In The Drive-In) And Estimate In Detail The Cost Of Repairs. Hand Written And Computer Generated Appraisals. • Appraised Damage To Ground And Water Transportation - Cars, Trucks, Boats, Watercraft, Motorcycles, Snowmobiles, Recreational Vehicles, All Terrain Vehicles, Motor Homes, Trailers, Light Duty Trucks And Occasionally Buses And Heavy Duty Equipment And Tractor/Trailer • Dealt With Auto Body And Mechanical Repair Garages And Other Repair Facilities. • Administered Assignments Signed Out To Independent Appraisal Firms And Mediated Any Problems And Concerns Between Our Claims Adjusters And Independent Appraisal Firms. • Participated In The Reinspection Program. (State Farm Ins. & Kemper Canada Ins.) • Participated In State Farm’s Discovery Program – Designed Photo Claim Sheet. • Vehicle Theft Claims Training, Stereo Theft Report Training And Anti-Fraud Awareness Training. • Participated In The Reinspection Program. (State Farm Ins. & Kemper Canada Ins.) • Participated In State Farm’s Discovery Program – Designed Photo Claim Sheet. • Reinspected Independent Appraisal Firms And Automotive Repair Facilities To Maintain Quality Control Of Both The Appraisals And The Repairs Being Done To Our Insured’s Vehicles. • Conducted In House Meetings And Training Sessions With Our Staff. Meetings Held With Claims Adjusters, Supervisors & Management To Address Customer Service Issues. Ways To Provide The Best Customer Service Possible. (Kemper Canada Ins) • Provided In House Training For Our Staff Claims Adjusters. Conducted On The Road Training For Staff Claims Adjusters – Damage Inspection And Appraisal Procedures. (Kemper Canada Ins.) • Customer Service Trouble Shooter - Mediated And Resolved Problem Claims. – Handled Special Assignments, Repair Complaints, Negotiate And Resolve Issues And Problems. • Assisted With Training Of Junior Appraisers. Taught The Abcs Of Estimatics To Our Adjusters. • Handled Total Loss And Total Theft Claims And Establish Acv Values For Settlement. • Monitored Vehicle Salvage–Dealing With Wrecking Salvage Yards And Impact Auto Auction. • Dealt With Claims Office Staff, - Adjusters, Supervisors, Managers And Superintendents. Dealt With Policyholders & Agents. (State Farm Insurance And Kemper Canada Insurance) • S.I.U. Special Investigations Unit Training. (State Farm Ins. And Kemper Canada Ins.) • Vehicle Theft Claims Training, Stereo Theft Report Training And Anti-Fraud Awareness Training. NATIONAL AUTO ACCIDENT SERVICES LTD. 1985 YORKDALE APPRAISAL CENTRE AN APPROVED IBC APPRAISAL CENTRE Auto Damage Appraiser and Customer Service Representative • Appraised the extent of damage to a variety of vehicles both domestic and foreign. • Field appraisals on the road - estimated in detail the cost of repairs. Evaluated & established the ACV. Wrote explanation reports for insurance companies and independent adjusters. • Drive-in estimates for Yorkdale appraisal centre - IBC approved appraisal centre. • Heavy duty – equipment and tractor/trailer training on the road with Mr. Mike Uyeda. OTHER JOBS AND WORK EXPERIENCE TOPS AUTO BODY– Manager, Customer Service Representative & Repair Technician.
  3. 3. TOPS MECHANICAL GARAGE – Manager, Customer Service Representative & Repair Technician. ANDREW AND JOSEPH’S AUTO SALES – Manager, Customer Service Representative and Salesman CENTRAL TEXACO SERVICE & SALES – Apprentice for Mechanical Technician & Customer Service Rep JOSEPH Z. JAGIELNIK PHONE#905-450-1974 CELL # 647-999-9498 PAGE 3 E-MAIL EDUCATION AND TRAINING EDUCATION CENTENNIAL COLLEGE - SCHOOL OF TRANSPORTATION – SCARBOROUGH ONTARIO • Certificate of Achievement Air-Cooled and Marine Engine Mechanics (April 2004) • Certificate of Achievement in Automotive Service Advisor (April 2001) VALE NATIONAL TRAINING CENTERS INC.- ARLINGTON TEXAS UNITED STATES OF AMERICA • Recreational Boat Adjusting – Marine Engine and Boat Body Damage Appraisal (Oct 2002) • Tractor-Trailer Damage Estimating Heavy Trucks–Collision and Mechanical Damage (Feb 2001) SOUTHERN ALBERTA INSTITUTE OF TECHNOLOGY - CALGARY ALBERTA CANADA • Damage Appraisal Recreational Vehicle – Motor Homes Collision and Body (May 2001) • Damage Appraisal Heavy Duty Truck/Trailer Collision and Mechanical (Mar 2001) VALE NATIONAL TRAINING CENTERS INC. CHAMBERSBURG PENNSYLVANIA USA • Estimatics – Estimates/Appraising – 3 Week Auto Damage Appraisal Course (1985) CITY ADULT LEARNING CENTRE – TORONTO ONTARIO CANADA Grade 13 - Secondary School Honour Graduation Diploma (Jan 1985) CERIFICATE OF QUALIFICATION - AUTO BODY & COLLISION REPAIRER The Apprenticeship and Tradesmen’s Qualification Act – Ministry of Colleges & Universities (Sept 1984) *Please Note: Detailed Information For Education And Training Available Upon Request. TECHNICAL JOB RELATED TRAINING I-CAR - THE INTER-INDUSTRY CONFERENCE ON AUTO COLLISION REPAIR Completion of all Damage Repair courses - offered by I-CAR CANADA from 1979 to 2000. **First Automotive Damage Appraiser & Reinspector in Canada to Achieve** I-CAR GOLD CLASS PLATIUM INDIVIDUAL STATUS CANADIAN AUTOMOTIVE RESEARCH AND TRAINING ASSOCIATION • Master Class Certificate – All Courses completed (1990 – 1993) CHIEF AUTOMOTIVE SYSTEMS INC. • Structural/Suspension Damage Analysis Course Frame & Unibody Measurements & Repair (Sept. 1992) TECH-COR INC. INFORMATION BULLETINS - STATE FARM INS. AND KEMPER CANADA INS. • Technical Bulletins and Information – Body and Mechanical Repair related to Collision Claims SCRS – SOCIETY OF COLLISION REPAIR SPECIALISTS • Information Seminars & Bulletins (The SCRS Report) - Meetings in Toronto & Mississauga
  4. 4. NPCCRS – NATIONAL PROPERTY AND CASUALTY CLAIMS RESEARCH SERVICES INC. Information Bulletins for Self Study and Self Training (June 1977 to June 2000) • Auto & Truck Damage Repair – Bimonthly Reports (All Bulletins From June 1977 To June 2000) JOSEPH Z. JAGIELNIK PHONE#905-450-1974 CELL # 647-999-9498 PAGE 4 E-MAIL INSURANCE INDUSTRY TRAINING CANADIAN VEHICLE RESEARCH COUNCIL - INSURANCE INFORMATION CENTRE OF CANADA *ONLY APPRAISER/REINSPECTOR ON COUNCIL – GREAT EXPERIENCE!!* (1998 – 2000) KEMPER CANADA INSURANCE – TRAINING COURSES (1991-2004) STATE FARM INSURANCE - TRAINING COURSES (1985-1991) INSURANCE CRIME PREVENTION BUREAU - 2 DAY TRAINING SEMINAR (SEPT 1998) AUDIO MAGIC – STEREO CLAIM TRAINING (1985 -1987) INSURANCE BUREAU OF CANADA – APPRAISAL TRAINING (JAN – MAY 1985) COMPUTER SKILLS AND TRAINING MITCHELL INTERNATIONAL • E-Claim Manager (July 2005) • Image Mate (April 2005) • Ultra Mate Version 5 (Sept. 2004) • Image Mate Version 5 (Sept 2004) ADP CLAIMS SOLUTIONS GROUP • Photo Link (April 2005) • Shop link for Windows Version 6.2 • PenPro Training Program (June 1996) (August/September 2004) • Parts User (December 2004) • Photo link Version 6.2 (Sept. 2004) • Parts Manager (December 2004) LEARN 2 – ON LINE COMPUTER COURSE • Life and Time Management (May 2004) LOTUS NOTES • Lotus Notes Basic (June 2000) • Beyond Basics (June 2000) MICROSOFT PROGRAMS • Windows - 95, 98, 2000 and XP Pro, Ms Office 97, 2002, and 2003 (1995 – Present) ADDITIONAL INFORMATION Languages – Fluent in English, Polish and Ukrainian – Understand most Slavic Languages Interests – Reading, Music – All Types, Theater, Movies, Sports, and Continuing Education REFERENCES AVAILABLE UPON REQUEST *Please Note: Detailed Information For Education And Training Available Upon Request.
  5. 5. *Copies Of All Training And Course Certificates Also Available Upon Request.