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Student Success is more than Software

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This presentation, presented by Ellen Wagner and Howard Bell at the ASU+GSV Conference in May 2017, outlines the need for supports when it comes to student success.

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Student Success is more than Software

  1. 1. Ellen D. Wagner, Ph.D. VP Research, Hobsons Howard Bell SVP/ GM, Student Success, HObso Student Success: More Than Software Student Success : More Than Software Ellen D. Wagner, Ph.D VP Research, Hobsons Howard Bell, SVP and GM, Student Success, Hobsons
  2. 2. Currently work in K-12 Settings? Currently work in post- secondary ed settings? Come from a foundation or an NGO? 1 Are part of a commercial ed tech software and services org? Are part of a commercial ed tech hardware/platform org? Are part of an ed tech start up? 2 3 4 5 6 How Many ofYOU are Engaged inStudent Success?
  3. 3. The Many (Other) Stakeholders of Postsecondary Student Success • Students and their Families • Advisors, and Student Services Professionals • Faculty and Academic Affair Professionals • Institutional Researchers, Registrars, Bursars • Department(s) of Education • Department(s) of Labor • Employers • Legislatures
  4. 4. Putting Data to Work in Service of Student Success: The College CompletionAgenda Source: New York Times; NCES 0 10 20 30 40 50 60 70 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2-yr colleges Graduation rates at 150% of time Cohort year
  5. 5. Organization for Economic Cooperation and Development (OECD) Graduation Rankings, 2012
  6. 6. Organization for Economic Cooperation and Development (OECD) Rankings, 2015 • The Programme for International Student Assessment (PISA), measures reading ability, math and science literacy among 15-year-olds in developed and developing countries every three years. • The most recent PISA results, from 2015, placed the U.S. an unimpressive 38th out of 71 countries in math and 24th in science. • Among the 35 members of the Organization for Economic Cooperation and Development, which sponsors the PISA initiative, the U.S. ranked 30th in math and 19th in science. http://www.pewresearch.org/fact-tank/2017/02/15/u-s-students-internationally-math-science/
  7. 7. EdTech Funding 2011 - 2016
  8. 8. Evolving Goals of the US College Completion Agenda, 2008-2017 Priorities related to improving college completions via analytics in education have have evolved from: (1) completion (2) retention (3) gainful employment (“high value certificates”) (4) personalization (5) rigor and quality
  9. 9. Integrated Planning andAdvising for Student Success (iPASS): Putting Data to Work • iPASS is an integrative approach to student success that promotes shared ownership for educational progress among students, faculty, and staff. • It encompasses services that help students formulate and advance toward educational goals, including advising, counseling, progress tracking, and academic early alerts. • iPASS technologies contribute by documenting and tracking students’ educational plans, improving data analysis, offering self-service resources that reduce advisor workloads, and triggering interventions based on student behavior or faculty input. https://www.educause.edu/ipass-grant-challenge
  10. 10. NEWSFLASH: Software, on its own, doesn’t help a student graduate – Career exploration tools need a student interested in exploring. – What good is a mobile app that students don’t use? – An alert flag is not an intervention, it is only a prompt. – An online appointment is useless if the participants don’t show up. – A drag-and-drop academic plan isn’t much good if a student doesn’t follow it. – A data visualization gathers virtual dust if someone isn’t looking at it, preferably with an eye towards transforming the status quo.
  11. 11. In Praise of Today’Educational Intrapreneurs The most important innovators in today’s student success are the people: the community engaged in solving problems and responding to opportunities, in novel ways, using human ingenuity. That is the very definition of innovation. Our software and services contribute to their innovation in the service of student success. • The faculty, advisors, and student services professionals working to help students achieve their academic goals; • The advisors, tutors, peer mentors, counselors, who help students progress • The registrars, enrollment managers, recruiters, registrars, IR professionals, bursars, deans and administrators dedicated to creating environments • The students at the center of our energies.
  12. 12. Analytics Student Success and Advising Early alert Holistic advisingDegree planning
  13. 13. Starfish by Hobsons helps all students engage with an informed, connected campus community dedicated to keeping them on track to reach their education and life goals.
  14. 14. Pioneered early alert and case management First to integrate multi-source data into common view Added our 200th higher education institution Joined Hobsons in 2015 Funded by Bill and Melinda Gates Foundation Led development of predictive analytics-as-a- service, as a not- for-profit membership organization First open source common data definitions, interventions inventory Joined Hobsons in 2016 ADecade of Student Success Experience
  15. 15. Community Strategy Advice and insights from a decade of work with higher education Analytics Institution-level insights to challenge assumptions and identify opportunities Action The Starfish Enterprise Success Platform turns data into action for everyone on campus An engaged and accessible group of innovators Starfish IntegratedApproach
  16. 16. Action is Imperative Evidence is Essential Connections are Critical Time is Valuable What We Know Good data can challenge and validate your assumptions, and catalyse innovation. Knowledge is only the beginning. You need to turn data into action to help all students. To support students effectively at scale, you need to work together, across functional groups. Your students need your best help now. You must act both quickly and strategically.
  17. 17. Defining Student Success
  18. 18. • Capacity across silos • Clean, secure data to inform decision-making across the institution • Comprehensive understanding of available interventions across the student lifecycle • Guidance on focusing questions Leadership
  19. 19. • The ability to match interventions to the level of concern • Data at-a-glance and on-demand • Power to generate reports and prioritize activities Advisors and Student Services
  20. 20. • Input into strategic decisions by functional leaders • Ability to leverage existing skill sets and expertise • A phased approach with low risk and high impact • A deep understanding of the impact of choices Information Technology
  21. 21. • Simple tools to register concerns, make referrals, and acknowledge progress • Integration of academics /LMS with student success • Connections to students, advisors, counselors, coaches, and others • Notifications when concerns are resolved (“closing the loop”) Faculty
  22. 22. • A network of clearly-defined, helpful, personal resources • Academic plans that connect individual best-fit schedules to goals • Self-scheduling for meetings and appointments online and in one place • Policies that encourage persistence and grit Students
  23. 23. • Clean, secure data to inform decision-making across the institution • Ability to delegate some kinds of daily reporting to focus on larger research Institutional Research
  24. 24. Discussion and Questions
  25. 25. Action is Imperative Evidence is Essential Connections are Critical Time is Valuable Our Four Principles Good data can challenge and validate your assumptions, and catalyse innovation. Knowledge is only the beginning. You need to turn data into action to help all students. To support students effectively at scale, you need to work together, across functional groups. Your students need your best help now. You must act both quickly and strategically. “This work has allowed us to eliminate the duplication of services by multiple departments and streamline our programming to offer first class interventions to our student population. Michelle Wiley, Student Support Specialist, Penn State World Campus Evidence is Essential
  26. 26. “In order to achieve the goals in our strategic plan, it’s absolutely essential that we approach student success in a holistic way, with good data to drive decisions. Mark Askren, CIO, University of Nebraska - Lincoln Evidence is Essential
  27. 27. “We can’t just throw data at faculty and expect them to embrace it – and understand it – unless they realize that there’s a problem they’re trying to solve.” Larry Dugan, Director of Instructional Technologies, Monroe Community College (SUNY) Connections are Critical Source: Jankowski, Natasha A, “Unpacking Relationships: Instruction and Student Outcomes.” American Council on Education, 2017
  28. 28. Action is Imperative “I believe that as an institution of higher education, we have a moral obligation to offer all that is possible to assist with a student’s success. Dr. Francis L. Battisti, Executive Vice President and Chief Academic Officer, SUNY Broome Community College
  29. 29. Thank you for your Interest!

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