Xavier University: A RetentionSuccess Story                                      Adrian A. SchiessExecutive Director for S...
About Hobsons           We are in the business of           maximizing student success           and institutional effecti...
Student Lifecycle Phases3
Backdrop    In 2005, expand into    The Retention Guru in our backyard    Proven methods in need of technology assistance ...
Student Success @HobsonsPrepare & Orient              Plan & Advise      Alert & Communicate Virtual Orientation          ...
About Xavier University
About Xavier University    Private, Catholic, Jesuit University    4-year private, Masters/Selective    Located in Cinc...
US News And World Report2012 Edition: America’s Best Colleges Xavier named Best Universities Master’s (Midwest Region) #4 ...
Xavier’s Initial Retention Goalsand Objectives
RetentionA Dedicated Retention Person Focused on           Academic Support
From Paper to Automation        Paper                   Automation                   Transition        1991               ...
The Make-up of XU’s Retention EffortThe position and the approach1. PREP (Priority Registration Experience Program)2. Fres...
Xavier’s Initial Retention Goalsand Objectives  Retain 90% of full-time freshman cohort  Increase student satisfaction ...
RetentionA Dedicated Retention Person Focused on           Academic Support   Reports to Executive Director – Student Aca...
What it Costs to Lose a Freshmanat Xavier (ROI) COST PER SEMESTER      TUITION              $15,000                       ...
1. Priority Registration Experience          Program (PREP)    1
Priority Registration ExperienceProgram (PREP) Purpose Locks in the freshman class Focused on completing fall academic pre...
Priority Registration ExperienceProgram (PREP) Objectives for the day Online placement tests completed and evaluated in ma...
2. Freshman Success Program 1   2
Freshman Success ProgramThe Office of Admission selects these students and admits them on a conditionalbasis. These studen...
3. Early Alert Initiative1      2    3
Early Alert Initiative “Retain”(E-Communication) Faculty identify attendance and academic problems in fourth week of semes...
FRESHMAN FACULTYFEEDBACK FORM (paper copy)TO: (TEACHER’S NAME IN ALPHABETIC ORDER, WITH ML LOCATION)FROM: ADRIAN A. SCHIES...
FRESHMAN FACULTYFEEDBACK FORM (paper copy)FALL 05          COMM 101-25 ORAL COMMUNICATIONSTUDENTS NAME          ATTENDING ...
FRESHMAN FACULTYFEEDBACK FORM                               Faculty Feedback – Fall 2010Faculty Feedback – Fall 2010
Faculty Feedback Email26
Faculty InterventionThe Results• Student is sent an automated email immediately after faculty  submits feedback• Results f...
4. Parent Participation Program   1   2   3    4
Family Educational Rights andPrivacy Act (FERPA) Obtain consent at PREP to release student information (mid-term grades go...
Parents Participation Program Methods:    Three written contacts each semester    Established an 800 number for parents   ...
Parent Participation ProgramFreshman Adjustment Survey   Survey sent to parents during the first three days   of the 1st s...
From Paper to e-Communication 2005 Results - Sent to 765 parents      25 parents called in results (3%)      25 interventi...
5. Summer Survey1   2     3    4    5
Summer Survey Purpose: To identify students at risk for not returning for the next fall semester and provide intervention ...
Summer Survey The Results• 2005 - Sent paper Summer Survey to 812 rising sophomores       - We had 185 sophomores respond ...
Summer SurveyProcess improvements:                             Planning on returning to Xavier in the Fall?• Quick distrib...
6. Special Financial Assistance Programs       1   2    3   4   5   6
Financial Assistance ProgramsEnrollment Services Retention Grants ($565,000)   Awarded to upperclassmen who file the FAFSA...
7. Bursar Hold Initiative1     2    3    4   5    6      7
Bursar Hold Initiative   Developed list of undergraduate students who    owe the university an amount of money from a    ...
Bursar Hold Initiative• 2005 Results – no means of tracking results• 2009 & 2011 Results (undergrad only)                 ...
Retain and the Changes(a summary) 2006: Faculty feedback developed       Freshman parent adjustment survey sent out      M...
Xavier Retention ProgramEvaluation Number and percentage of students retained by cohort (fall  to fall) Graduation rate...
Summary of Success Remarkable first-year results Early and quick identification of a larger population  of at-risk stude...
Hobsons’ Student Success Suite  Orientation Staff                               Advisors, Coaches,(Prepare and Orient)    ...
Virtual OrientationWhat issues are students facing?      High level of anxiety pre-arrival      Potential doubt around s...
Benefits of Virtual Orientation Make students feel comfortable, welcome and appreciated resulting  in a rise in overall r...
AgileGradEasy to use, one click technology that allowsstudents and advisors to create student-specificdegree based roadmap...
Benefits of AgileGrad Allows advisors and students to review, alter and monitor  student course load & path to graduation...
Retain     Hobsons’ RetainTM is an early alert and student     retention CRM solution crucial to supporting an     institu...
Benefits of Retain       Ensure cross-campus collaboration       by centralizing execution strategies.       Monitor st...
PartnershipsNoel Levitz  – strengthen existing partnership  – RMS+ (student assessments, predictive    modeling and retent...
Hobsons – NL Partnership53
Contacts  Adrian A. Schiess  schiessa@xavier.edu  Executive Director for Student Academic  Support Services  Xavier Univer...
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Progressive Retention Strategies That Graduate Students

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Get insight into the reasons why students do not persist and the steps you can take to develop “staying power” within your own programs. Dive deep into proven retention strategies, including new leading-edge technologies, inventive enrollment services, and summer grant programs that supplement financial aid awards for students who have unforeseen financial problems. See how Hobsons’ Student Success module, including virtual orientation, advising, and faculty/student early-warning systems along with parental communications and student surveys, also contribute to increased retention. Leave with basic strategies your school can implement today to begin increasing retention rates in 2012.

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  • Before we move into some of the reason why Hobsons has introduced VO into the market, I thought it would be a good idea to first convey our mission statement. We are in the business….So everything we do as a company has to be meet this two-headed criteria within the mission statement and virtual orientation is no different.
  • Within in our mission statement – we have seen three phases in which we focus in helping schools - Overview of where we fit in the product breakdown. These slides will go fast and just explain where we fit in the new brandHobsons helps students progress successfully through each stage of the learning lifecycle. Our products and company are built around these areas of a students life. We have solutions that help students: Plan & Learn-  We connect with students in the beginning of their academic and career goals. You are all familiar with Naviance… a tool that enables high schools and students to develop and manage a path toward graduation while preparing for college. 
  • As Inside Higher Edi
  • Hobsons Virtual OrientationOnline Orientation for Your Students & Campus Community Can Hobsons Virtual Orientation increase offline efficiencies and student engagement? YES, it can! Hobsons Virtual Orientation elevates your institution’s ability to efficiently provide the information your students need to successfully begin each school year.Are your students fully equipped to start school on their first day of class?First impressions make a difference. That holds true for both your institution and your students. With our new virtual orientation program, your students can begin orientation within minutes of committing to your school and be up-to-speed and ready to start their path to graduation from day-one.Offer downloadable brochures, flyers, student announcements and calendars, saving the school time & moneyIncrease quality of student interaction with staffReduce summer attrition by engaging the students early in the summer Advantages of Hobsons’ Virtual Orientation….Make students feel comfortable, welcome and appreciated resulting in a rise in overall retention rates Measure your program effectiveness by monitoring and testing student progress Customize modules to meet the needs of your institutionEasily integrate with your current communication system including Hobsons Retain & Connect solutionsDemonstrate your school’s desire to work with students on their schedule, offering online orientation 24/7Increase in-person orientation participation due to online excitement Build a more connected community of students Hobsons’ Virtual Orientation…Introduce Your School In Style.  QUOTE“We added Virtual Orientation to our arsenal of tools to allow our staff to be more efficient and effective and to provide more convenience to our students. In addition, the online orientation allows all students to get the same, consistent, message.”Amy Wood, Director of Degree Completion Admissions and Student ServicesTiffin University
  • AgileGradCustomized Degree Planning & Advising Solution Struggling with Student Advising? Would your institution like a solution that empowers students to manage their own academic future?  Introducing AgileGrad. Easy to use, one click technology that allows students and advisors to create student-specific degree based roadmaps to graduation.  What can AgileGrad do for you?Allows advisors and students to review, alter and monitor student course load & path to graduation based on degree. Aids students in making crucial decisions pertaining to course selection Provides school with accurate curriculum and class forecastingEquips advisors with detailed information to help students make informed decisionsEncourages student retention by providing a clear path to graduation Who needs AgileGrad?Students need academic plans to increase successAdvisers need more time for developmental advisingInstitutions need accurate demand forecasting abilityHobsons’ AgileGrad is a proprietary technology that addresses all of these problems with one easy to use interface.  AgileGrad, Your Path to Successful Advising.  QUOTE “The AgileGrad team has been great. Their ability to understand the instructional needs, familiarity with the college environment, and willingness to really partner with my technical staff in exploring solutions has been a breath of fresh air. The UI is intuitive, and the solutions to college business needs are well thought out and “agile.” We couldn’t ask for an easier vendor to partner with.”Robert CoxDean for Student SuccessMt Hood Community College
  • Currently we have over 80 clients using Retain.
  • Progressive Retention Strategies That Graduate Students

    1. 1. Xavier University: A RetentionSuccess Story Adrian A. SchiessExecutive Director for Student Academic Support Services Xavier University, Cincinnati, Ohio Brian Mikesell V.P. Student Success Solutions, Hobsons
    2. 2. About Hobsons We are in the business of maximizing student success and institutional effectiveness to create the world changers of tomorrow.
    3. 3. Student Lifecycle Phases3
    4. 4. Backdrop In 2005, expand into The Retention Guru in our backyard Proven methods in need of technology assistance Perfect partnership – co-creation XU - Hobsons Retain first customer Retain: Early Alert, Advising and CRM System4
    5. 5. Student Success @HobsonsPrepare & Orient Plan & Advise Alert & Communicate Virtual Orientation AgileGrad Retain Meet other students  Course planning  Contact management Message campus  Demand forecasting  Automated interventions staff  Advisor messaging  Communication Take orientation  Appointments campaigns Continue orientations  Event scheduling  Early alert collection  To-do items  Reporting and analytics Case Management  Degree Auditing  Course offering Scheduling
    6. 6. About Xavier University
    7. 7. About Xavier University  Private, Catholic, Jesuit University  4-year private, Masters/Selective  Located in Cincinnati, Ohio  Undergraduate/Graduate population of 6,400  1,050 Freshmen (representing 40 states/12 countries)  Academically selective  Average ACT score of 26  Average SAT score of 1,186  Tuition $31,000 per year  Alumni Giving Staff
    8. 8. US News And World Report2012 Edition: America’s Best Colleges Xavier named Best Universities Master’s (Midwest Region) #4 in Retention (86%) #1 in 5-year Graduation Rate (79%)
    9. 9. Xavier’s Initial Retention Goalsand Objectives
    10. 10. RetentionA Dedicated Retention Person Focused on Academic Support
    11. 11. From Paper to Automation Paper Automation Transition 1991 201211
    12. 12. The Make-up of XU’s Retention EffortThe position and the approach1. PREP (Priority Registration Experience Program)2. Freshman Success Program3. Early Alert (Student Academic Warning System)4. Parents’ Participation Program5. Summer Survey6. Bursar Hold Initiative7. Special financial assistance programs8. Evaluation process
    13. 13. Xavier’s Initial Retention Goalsand Objectives  Retain 90% of full-time freshman cohort  Increase student satisfaction  Provide an intervention that enlists retention efforts from faculty, other university personnel, and families  Address social, financial, and academic issues  Evaluate academic and social success  Improve grades  Improve persistence  Improve graduation rates
    14. 14. RetentionA Dedicated Retention Person Focused on Academic Support  Reports to Executive Director – Student Academic Support Services (SASS)  Monitors retention trends and evaluates program results  Facilitates problem resolution in the areas of academic, financial, social, and personal  Provides personal attention, service-oriented ombudsman (appointments are not necessary)  Coordinates retention data, reasons for student attrition, monitors graduation statistics  Actively develops new and refined undergraduate student retention programs  Monitors academic progress of all undergraduate students (GPAs, course withdrawals, failed classes, absenteeism)
    15. 15. What it Costs to Lose a Freshmanat Xavier (ROI) COST PER SEMESTER TUITION $15,000 ADMISSION BUDGET ($2,000,000) ROOM $2,800 1050 FRESHMEN IN THE CLASS BOARD $2,200 =$1,905 TO RECRUIT A FRESHMAN FEES $500 $20,500 DISCOUNT 40% OF $20,500 = $8,200 WHICH IS A COST OF $12,300 PER SEMESTER IT IS MORE THAN TWO TIMES MORE EXPENSIVE $1,905 TO RECRUIT A FRESHMAN THAN TO RETAIN ONE - 762 $1,143 DIFFERENCE PER STUDENT RETENTION BUDGET ($800,000) 1050 X 5% = 52 STUDENTS LOST IN 1st SEMESTER 1050 FRESHMEN IN THE CLASS $12,300 =$762 TO RETAIN A FRESHMAN x 52 students $639,600 = 1st SEMESTER LOST REVENUE 998 x 20% = 200 STUDENTS LOST IN 2nd SEMESTER $12,300 x 200 students AVERAGE ATTRITION FOR SCHOOLS $2,460,000 = 2nd SEMESTER LOST REVENUE LIKE US IS 25% PER YEAR 52 + 200 = 252 STUDENTS X $12,300 = $3,099,600 LOST REVENUE FOR THE YEAR
    16. 16. 1. Priority Registration Experience Program (PREP) 1
    17. 17. Priority Registration ExperienceProgram (PREP) Purpose Locks in the freshman class Focused on completing fall academic preparation in the summer Creates a sense of belonging Begins parental involvement (Parents come to PREP) in student academic and social success - Mid-term grade authorization form - Supportive environment Heighten the level of academic expectation for students and parents
    18. 18. Priority Registration ExperienceProgram (PREP) Objectives for the day Online placement tests completed and evaluated in mathematics and foreign language Academic advising – meet your advisor Schedule fall classes, build a schedule with your academic advisor Register – lock in your classes for the fall New students receive their official university ID Card
    19. 19. 2. Freshman Success Program 1 2
    20. 20. Freshman Success ProgramThe Office of Admission selects these students and admits them on a conditionalbasis. These students are from the lower 8% of all admitted freshmen.The program is designed for the fall semester onlyRequirements: - May not declare a major - Advised as “undeclared” - Must take a one credit hour study skills course - Either mathematics or foreign language in the first semester, not both - Limited to 13 credit hours - Mentored by a graduate assistant from the Office of Student Success and RetentionResults: From Fall of 2010 to Spring of 2011 – 92% matriculation
    21. 21. 3. Early Alert Initiative1 2 3
    22. 22. Early Alert Initiative “Retain”(E-Communication) Faculty identify attendance and academic problems in fourth week of semester Retention office receives electronic academic feedback early in fall and spring semesters Early warning for adjustment problems Allows time for appropriate intervention Requires faculty get to know their students early Follow up contacts made by the Office for Student Success and Retention, Athletic Advising, TRiO, and Academic Advising Shared information through “Retain”
    23. 23. FRESHMAN FACULTYFEEDBACK FORM (paper copy)TO: (TEACHER’S NAME IN ALPHABETIC ORDER, WITH ML LOCATION)FROM: ADRIAN A. SCHIESS, DIRECTOR FOR STUDENT SUCCESS AND RETENTIONThis is the Faculty Feedback Form for freshmen. It is an early warning mechanism that helps to identifystudents that may be having difficulty adjusting to your class. Listed below are freshmen in the class andsection that you teach. Please mark in the appropriate blocks to indicate any problems at this time. TheFaculty Feedback Form has been very successful in assisting freshmen with their adjustment to college.The Office of Student Success and Retention and the Academic Advising Center will collaborate to contactthose students who you indicate are showing signs of having academic difficulty. Collegial sharing of thisinformation allows us to work more closely with you to assist students with academic issues. If you wouldlike us to follow up with you regarding our contact with a student please indicate this on the form.Please return all Faculty Feedback Forms within FIVE DAYS to: Adrian A. Schiess, Director for StudentSuccess and Retention, Alter Hall, Room 103, ML 3111. We encourage faculty to make comments onthis form concerning any other adjustment issues.
    24. 24. FRESHMAN FACULTYFEEDBACK FORM (paper copy)FALL 05 COMM 101-25 ORAL COMMUNICATIONSTUDENTS NAME ATTENDING CLASS? GRADE AT THIS TIMESmith, Joe Yes___ No___ GRADE ____Johnson, Nikki Yes___ No___ GRADE ____Miracle, Paul Yes___ No___ GRADE ____Jones, Davy Yes___ No___ GRADE ____Preston, Bill Yes___ No___ GRADE ____Research, John Yes___ No___ GRADE ____COMMENTS: Please feel free to use this space to add comments related to the needfor tutoring, observed changes indemeanor (anxiety, aggression, depression) or to expand on the feedback providedabove.
    25. 25. FRESHMAN FACULTYFEEDBACK FORM Faculty Feedback – Fall 2010Faculty Feedback – Fall 2010
    26. 26. Faculty Feedback Email26
    27. 27. Faculty InterventionThe Results• Student is sent an automated email immediately after faculty submits feedback• Results from the Faculty Feedback are automatically sent to the Retention Office• Automated reminder to faculty who have not responded• Office of Retention immediately contacts the student via phone and/or email• Intervention via online Faculty Feedback is 2-3 weeks faster than previous paper versionRESULTS – 28% increase in faculty participation
    28. 28. 4. Parent Participation Program 1 2 3 4
    29. 29. Family Educational Rights andPrivacy Act (FERPA) Obtain consent at PREP to release student information (mid-term grades go home to freshman parents) Parental notification of academic, medical and personal student information Student releases required for information to go to parents
    30. 30. Parents Participation Program Methods: Three written contacts each semester Established an 800 number for parents Mid-term grades sent home to parents Parent card Results: Uncovered student needs by talking with parents – information bonanza! Established good communication with parents, makes them feel comfortable in calling Associate Director for Student Success and Retention, Advising Center, Athletic Advising, and Learning Assistance Center work closely together, and then follow up to solve problems
    31. 31. Parent Participation ProgramFreshman Adjustment Survey Survey sent to parents during the first three days of the 1st semester of the student’s freshman year Parents ask students questions and PHONE IN if they are worried about their student’s responses. Have you set a goal for your GPA Can you name four friends that you at Sample questions: semester? the end of the first have at Xavier? Do you have at least one activity that you are participating in at Xavier?
    32. 32. From Paper to e-Communication 2005 Results - Sent to 765 parents 25 parents called in results (3%) 25 interventions (3%) 2010 Results - Sent to 1037 parents 207 took survey (20%) 127 interventions (13%)
    33. 33. 5. Summer Survey1 2 3 4 5
    34. 34. Summer Survey Purpose: To identify students at risk for not returning for the next fall semester and provide intervention before it’s too late! Electronic survey sent to all students in the last week of May Designed to identify retention issues for rising
    35. 35. Summer Survey The Results• 2005 - Sent paper Summer Survey to 812 rising sophomores - We had 185 sophomores respond to the Summer Survey (23%)• 2010 – Sent electronic version of Summer Survey to 820 rising sophomores - We had 365 students respond to the Summer Survey (44%) Note: Summer Survey is now also sent to rising juniors and seniors RESULTS DOUBLED!
    36. 36. Summer SurveyProcess improvements: Planning on returning to Xavier in the Fall?• Quick distribution of survey 450 via e-mail 400 385 89.12%• Made submitting results 350 easier - online 300• Immediate identification of 250 at-risk students – no waiting 200 150 for paper information to be 100 returned 10 2.31% 37 8.56% 50 0 Definitely Definitely Not Probably
    37. 37. 6. Special Financial Assistance Programs 1 2 3 4 5 6
    38. 38. Financial Assistance ProgramsEnrollment Services Retention Grants ($565,000) Awarded to upperclassmen who file the FAFSA Are in good academic standing Show financial need/possibly impacting return to Xavier $200,000 new grants awarded per yearSummer School Grants ($65,000) Awarded to upperclassmen who file the FAFSA Show financial need Dollars awarded based on credit hours taken (averages $300 per student per course) Helps students regain academic scholarships, financial aid eligibility and keeps students academically aligned toward graduation
    39. 39. 7. Bursar Hold Initiative1 2 3 4 5 6 7
    40. 40. Bursar Hold Initiative  Developed list of undergraduate students who owe the university an amount of money from a previous semester and are unable to register  E-Communication with students to determine reason for non-payment  Work with financial aid to resolve payment issues  Increase students’ financial aid with loans or grants  Match registered students to non-registered students after Priority Registration is completed  Review and evaluate students who are removed from delinquent list  Set dollar threshold (e.g., $500) for students to be able to register
    41. 41. Bursar Hold Initiative• 2005 Results – no means of tracking results• 2009 & 2011 Results (undergrad only) SPRING 2009 FALL 2011 Start: Update: Start: Update: 7/1/09 7/5/09 10/15/11 1/19/12Students with 96 43 687 89Bursar HoldsTotal Bursar $542,866 $222,400 $2,355,000 $305,000Hold Amount($)Total Amount $320,466 $2,050,000Collected ($)
    42. 42. Retain and the Changes(a summary) 2006: Faculty feedback developed Freshman parent adjustment survey sent out Mid-term grades sent home to parents 2007: Bursar Hold: Letters sent to those who cannot register 2008: Letter Writing Campaigns Summer school letters to all undergraduates Freshman parent adjustment survey Freshman parent letter beginning of each semester 2009: Consolidated four different early warning notifications under Retain (Retention, Athletics, Advising, TRiO) 2010: Integrated “Retain” with Banner All academic advisors can now see remarks of visits with Retention Office, Athletic Advising, and TRiO Program 2011: Retain now campus wide 2012: Virtual orientation, Case Management and AgileGrad
    43. 43. Xavier Retention ProgramEvaluation Number and percentage of students retained by cohort (fall to fall) Graduation rate Number of students in Freshman Success Program who return for fall classes Number of mid-term grade indicators, (GPA below 2.0, number of class withdrawals, grades of F), compared to final grade indicators Number of student visits to the Student Success and Retention Office Number of parental responses from parent survey Number of Faculty Feedback Forms returned Dollars committed for Summer Grant Program and Enrollment Services Grant Program Number of students whose academic scholarship or financial aid has been restored
    44. 44. Summary of Success Remarkable first-year results Early and quick identification of a larger population of at-risk students Outstanding revenue rewards High Tech = High Touch Increased student service and satisfaction Forecasted 90% retention rate for Fall 2011 Forecasted 72%-Hit 71% 4-year graduation rate - 2% increase from previous year Increased engagement of faculty in identifying and mentoring at-risk students Increased FERPA-approved parental interaction to 99% QUESTIONS?
    45. 45. Hobsons’ Student Success Suite Orientation Staff Advisors, Coaches,(Prepare and Orient) Faculty, Financial Aid, Tutoring Virtual AgileGrad Orientation (Plan and Advise) Retain Student Success Officers (Communicate and Alert)
    46. 46. Virtual OrientationWhat issues are students facing?  High level of anxiety pre-arrival  Potential doubt around school choice  Absorbing lots of new information  Hungry to know what campus will be like
    47. 47. Benefits of Virtual Orientation Make students feel comfortable, welcome and appreciated resulting in a rise in overall retention rates Measure your program effectiveness by monitoring and testing student progress Customize modules to meet the needs of your institution Easily integrate with your current communication system including Hobsons Retain & Connect solutions Demonstrate your school’s desire to work with students on their schedule, offering online orientation 24/7 Increase in-person orientation participation due to online excitement Build a more connected community of students
    48. 48. AgileGradEasy to use, one click technology that allowsstudents and advisors to create student-specificdegree based roadmaps to graduation.
    49. 49. Benefits of AgileGrad Allows advisors and students to review, alter and monitor student course load & path to graduation based on degree. Aids students in making crucial decisions pertaining to course selection Provides school with accurate curriculum and class forecasting Equips advisors with detailed information to help students make informed decisions Encourages student retention by providing a clear path to graduation
    50. 50. Retain Hobsons’ RetainTM is an early alert and student retention CRM solution crucial to supporting an institution’s student success strategies.50
    51. 51. Benefits of Retain  Ensure cross-campus collaboration  by centralizing execution strategies.  Monitor student activity and notify advisors  if there is an issue with a student.  Give you the tools to proactively flag  and target at-risk students.  Allow student success advisors to  intervene and connect with at-risk  students.  Use innovative tools and technology  to keep students and faculty up to date  on activities, alerts, and campus-wide  initiatives.51
    52. 52. PartnershipsNoel Levitz – strengthen existing partnership – RMS+ (student assessments, predictive modeling and retention audits)
    53. 53. Hobsons – NL Partnership53
    54. 54. Contacts Adrian A. Schiess schiessa@xavier.edu Executive Director for Student Academic Support Services Xavier University, Cincinnati, Ohio Brian Mikesell brian.mikesell@hobsons.com V.P. Student Success Solutions, Hobsons

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