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Toyota kata puzzle experience Lean Digital Summit Lisbon 2018 10-19

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“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” – Aristotle

You have been doing agile for a few years now. With a regular cadence you have retrospectives and a lot of problems and great improvement opportunities are raised but you don’t seem to really improve. Let us put your retrospectives on steroids. Start using Toyota Kata!

Building on the power of habits, Toyota Kata will help you build a daily continuous learning and improvement culture, a kaizen culture.

In this intense and interactive 90 min session, you will be introduced to the two main Kata* of the Toyota Kata, the Improvement Kata and Coaching Kata. We will experience the fundamental behavior patterns at the core of the Toyota Kata methodology: the rapid experimental cycles and the Coaching Dialog. You will gain direct insight into the power of the Improvement Kata and Coaching Kata through repeated personal practice. You will experience how these daily habits or routines will help you to strive towards a state of awesomeness in small experiments focused on learning. Small teams will work together striving to achieve ever higher levels of awesomeness using the Improvement Kata and Coaching Kata, thereby gaining practical hands-on familiarity with Toyota Kata.

Learning outcomes:

Provide an introduction to the core routines, mindset, and behavioral practices of Improvement Kata and Coaching Kata.
Allow you to experience the core routines of the of the Improvement Kata and Coaching Kata through interactive, hands-on exercises
Who should attend?

The target audience are Lean/Agile Coaches, Scrum Masters, managers and anyone interested in continuous learning and improvement methods. Anyone can attend.


Prerequisites

No prior knowledge needed.

If you want to prepare the following two books are highly recommended: Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results by Mike Rother and Lean Enterprise: How High Performance Organizations Innovate at Scale by Jez Humble, Joanne Molesky, Barry O’Reilly

Time to stop collecting problems and start forming new habits of learning and improving!

(*) Kata means pattern, routine, habits or way of doing things. Kata is about creating a fast “muscle memory” of how to take action instantaneously in a situation without having to go through a slower logical procedure. A Kata is something that you practice over and over striving for perfection. If the Kata itself is relative static, the content of the Kata, as we execute it is modified based on the situation and context in real-time as it happens. A Kata as different from a routine in that it contains a continuous self-renewal process.

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Toyota kata puzzle experience Lean Digital Summit Lisbon 2018 10-19

  1. 1. © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Håkan Forss Agile Coach @ Folksam
  2. 2. Thank you © King.com Ltd 2015 – Commercially confidential Agile Coach Flow Sensei The Plumber Toyota Kata Geek International Speaker Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  3. 3. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  4. 4. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  5. 5. © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  6. 6. I’m a huge LEGO fan! DISCLAIMER LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  8. 8. What is a Kata? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  9. 9. Wax on, wax off Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  10. 10. What is a Kata? It’s a routine you practice, so it's pattern becomes an automatic habit that gives you some new skills! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  11. 11. What is a Kata? Synthesizing thought and behavior in skillful action; the metacognition of reflection in action Ikujiro Nonaka - Managing Flow Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  12. 12. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  13. 13. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  14. 14. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  15. 15. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com It's a scientific routine for achieving tough goals
  16. 16. experiment Verb /ɪkˈsper.ɪ.ment/ to try something in order to discover what it is like or find out more about it. What is an Experiment? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  17. 17. experiment Verb /ɪkˈsper.ɪ.ment/ to try something in order to discover what it is like or find out more about it. What is an Experiment? Good enough for now, safe enough to try! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  18. 18. © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  19. 19. Thank you © King.com Ltd 2015 – Commercially confidential Puff Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  20. 20. © King.com Ltd 2015 – Commercially confidential Oh, I did NOT expect that! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  21. 21. The sound of learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  22. 22. Hypothesis Prediction Experiment Observation Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  23. 23. Prediction Observation Observation + Δ -Δ Hypothesis Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  24. 24. Expect at least 50% of the experiments should not give the expected result This is when we REALLY learn! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  25. 25. © King.com Ltd 2015 – Commercially confidential #fail Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  26. 26. © King.com Ltd 2015 – Commercially confidential #fail First Attempt In Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  27. 27. Go ahead and build the puzzle one time! Take the puzzle out. Build the puzzle once, without timing it. Study the picture Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  28. 28. THREE THINGS TO DO NEXT Choose a Team Name Select a Data Recorder Select a Timekeeper/Observer Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  29. 29. TODAY'S GROUND RULES (1) "START Position" = - Puzzle pieces shuffled in random order - Pieces face down in one stack - Hands flat on the table - No talking, you're ready to go (2) All Teams Start Together a. Instructor calls "START" b. Build the puzzle (talking allowed) c. Note the elapsed time on your form (3) Don't Write on the Puzzle www.katatogrow.com
  30. 30. LET'S ESTABLISH A BASELINE TIME FOR YOUR TEAM Record your times here
  31. 31. Vision Current Condition Target Condition Challenge Target Condition Target Condition Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  32. 32. Vision: To boldly go where no brick has been before! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  33. 33. Current Condition
  34. 34. Challenge: …We choose to go to the moon in this decade… Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  35. 35. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  36. 36. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  37. 37. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  38. 38. Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  39. 39. Image courtesy of the Earth Science and Remote Sensing Unit, NASA Johnson Space Center Mission:AS11 Roll:44 Frame:6548 Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  40. 40. Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Current Condition
  41. 41. Current Condition Challenge Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  42. 42. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  43. 43. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  44. 44. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  45. 45. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  46. 46. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  47. 47. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  48. 48. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  49. 49. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  50. 50. Target Condition Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Experiment toward Target Condition
  51. 51. Planning Phase Understand Direction Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com Build the puzzle in 15 Seconds
  52. 52. 15 Seconds! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  53. 53. UNDERSTANDING THE CHALLENGE We often face challenges in life. No need to worry, because you don't need to get all the way there right away! A challenge often even gives us a useful sense of direction. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  54. 54. DRAW YOUR CHALLENGE LINE ON THE 'EXPERIMENTING' FORM CH Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  55. 55. Planning Phase Understand Direction Grasp Current Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com What was your team's last baseline time?
  56. 56. GRASPING THE CURRENT CONDITION It's important to understand where you currently are, before you set your next goal. Don't pull goals randomly out of the air. A team should feel like its goals are meaningful. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  57. 57. Planning Phase Understand Direction Grasp Current Condition Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  58. 58. SETTING YOUR NEXT TARGET CONDITION Break a big challenge down into smaller goals. Set an easier and closer goal that's on the way to your challenge. When you get there you can set the next goal. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  59. 59. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  60. 60. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  61. 61. Planning Phase Understand Direction Grasp Current Condition Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com What puzzle build time does your team want to reach in 5 experiments?
  62. 62. 02:00 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  63. 63. TIME’S UP Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  64. 64. Planning Phase Understand Direction Grasp Current Condition Set the Next Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com What is your next Target Condition?
  65. 65. DRAW YOUR TARGET CONDITION LINE ON THE 'EXPERIMENTING' FORM TC CH Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  66. 66. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  67. 67. EXPERIMENTING TO GET THERE You never know in advance exactly how you will achieve a goal. We need to test the ideas we have. A good way to reach a goal is to experiment rapidly. Try something, see what happens, and then adjust based on what you learn.
  68. 68. Hypothesis Prediction Experiment Observation Learning Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  69. 69. HOW WE'LL EXPERIMENT 4 Minutes per Round 1. Instructor calls "START" 2. Build the puzzle 3. Note the elapsed time on your form 4. Follow the Coaching Kata / Reflection Questions
  70. 70. AFTER EACH EXPERIMENT WE'LL REFLECT After each round we'll ask one team this set of Reflection Questions
  71. 71. (Before) Write down the next ideas you want to test (After) Write in how much the time changed compared to the last round (After) Mark the elapsed time THE EXPERIMENTING FORM What to record in each round (Before) Write down you expect will happen (After) Write down what you learned from the experiment
  72. 72. PLEASE PLAN YOUR FIRST EXPERIMENT Write the ideas you want to test next on your 'Experimenting' form Write down the next ideas you want to test Write down you expect will happen
  73. 73. 02:00
  74. 74. TIME’S UP
  75. 75. TODAY'S GROUND RULES (1) "START Position" = - Puzzle pieces shuffled in random order - Pieces face down in one stack - Hands flat on the table - No talking, you're ready to go (2) All Teams Start Together a. Instructor calls "START" b. Build the puzzle (talking allowed) c. Note the elapsed time on your form (3) Don't Write on the Puzzle www.katatogrow.com
  76. 76. 04:00
  77. 77. TIME’S UP
  78. 78. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  79. 79. Leader coaching the learners Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  80. 80. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  81. 81. True Lean/Agile Leadership style Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  82. 82. A STORY Names and places has been changed to protect the guilty Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  83. 83. Not so fast Not so motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  84. 84. Faster Motivated Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  85. 85. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  86. 86. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  87. 87. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  88. 88. POSITIVE- GREEN Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  89. 89. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  90. 90. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  91. 91. NEGATIVE - RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  92. 92. GREEN GREEN RED RED Reality Measured Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  93. 93. GREEN GREEN RED RED Reality Measured POSITIVE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  94. 94. GREEN GREEN RED RED Reality Measured FALSE POSITIVE FALSE NEGATIVE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  95. 95. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  96. 96. GREEN is really GREEN RED is really RED The Vision Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  97. 97. The ChallangeRED is really RED Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  98. 98. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  99. 99. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition PDCA Cycle Records Obstacle parking lot ??? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  100. 100. We don’t really know! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  101. 101. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  102. 102. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  103. 103. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  104. 104. What is our next Target Condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  105. 105. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  106. 106. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  107. 107. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  108. 108. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  109. 109. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  110. 110. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 1) What is the Target Condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  111. 111. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 2) What is the Actual Condition now? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  112. 112. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 70% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 3) What Obstacles do you think are preventing you from reaching the target condition? Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  113. 113. Target Condition 40% that should have been Current Condition 70% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  114. 114. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4
  115. 115. Obstacle 1 Obstacle 2 Obstacle 3 Obstacle 4 Which One are you addressing now?
  116. 116. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% 4) What is your Next Step (next experiment) Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  117. 117. 4) What is your Next Step (next PDCA/experiment) What do you Expect? 5) When can we go and see what we have learned from taking that step?
  118. 118. Target Condition 40% that should have been Current Condition 70% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  119. 119. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  120. 120. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  121. 121. 1) What was your Last Step? 2) What did you Expect? 3) What Actually Happened? 4) What did you Learn? Learning
  122. 122. The Improvement Kata Handbook is Copyright © 2012 by Mike Rother http://www-personal.umich.edu/~mrother/Materials_to_Download.html
  123. 123. Target Condition 40% that should have been Current Condition 65% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  124. 124. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  125. 125. Still not so fast Motivation is still low Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  126. 126. Obstacle 1 Obstacle 2 Too busy to improve!! Obstacle 3 Obstacle 4 Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  127. 127. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 65% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET EVERY DAY Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  128. 128. Target Condition 40% that should have been Current Condition 60% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  129. 129. Target Condition 40% that should have been Current Condition 55% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  130. 130. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 55% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  131. 131. Target Condition 40% that should have been Current Condition 50% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  132. 132. Target Condition 40% that should have been Current Condition 45% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  133. 133. Target Condition 40% that should have been Current Condition 40% that should have been Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  134. 134. Focus process Continuous Integration process Challenge RED is really RED Target Condition Achieve by: in one month 40% RED that should have been GREEN Actual Condition 40% RED that should have been GREEN PDCA Cycle Records Obstacle parking lot 0% 20% 40% 60% 80% 100% MEET AS SOON AS DONE Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  135. 135. More improvements Motivation is high Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  136. 136. Rocks !! Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  137. 137. Thank you © King.com Ltd 2015 – Commercially confidential Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  138. 138. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  139. 139. Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  140. 140. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment toward Target Condition Repeat Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com
  141. 141. Thank you © King.com Ltd 2015 – Commercially confidential Q & AHåkan Forss Mail: hakan_forss@hotmail.com Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforss http://hakanforss.wordpress.com

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