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Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com 
17 -19 September 2014 -Stuttgart, Germany
“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” 
Will Durant 
Created by Håkan Forss @hakanf...
Håkan Forss 
Agile Coach 
@hakanforss 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Agile/Scrum/XP 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Lean, Kanban & Flow
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
I’m a LEGO fan! 
DISCLAIMER 
LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this pre...
“You can actyour way into a new way of thinking fasterthan you can thinkyour way into a new way ofacting.” 
David Mann 
Cr...
Wax on, wax off 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Create ”muscle memory” for continuous improvements 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
What is a Kata? 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
What is a Kata? 
Synthesizing thought andbehavior in skillful action; 
the metacognition of reflection in action 
Created ...
Planning Phase 
Understand Direction 
Grasp Current Condition 
Executing Phase 
Set the Next Target Condition 
Experiment ...
Vision 
Current Condition 
Target Condition 
Challenge 
Target Condition 
Target Condition 
Target Condition 
Created by H...
Vision: To boldly go where no brickhas been before! 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Challenge: …We choose to go to the moon in this decade… 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Image courtesy of the Earth Science and Remote Sensing Unit, NASA Johnson Space Center 
Mission:AS11 Roll:44 Frame:6548 
T...
Experiment towards Target Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Target Condition 
Current Condition 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Leader coaching the learners 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Leader coaching the leaders 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
and knowledge work 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Work is hidden 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
We need toShift our focus 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
From local awareness… 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
..to global awareness 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Create a shared and visual understanding of the bigger picture 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpr...
High variation in content and cycle time 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Long cycle and lead timeTypically days or weeks 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
We need toShift our focus 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Blockersand Impedimentsare like Goldand Gemsfor improving flowin your process 
Created by Håkan Forss @hakanforsshttp://ha...
We are too busy 
No thanks! 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
We need to Shift our focus 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Time 
Capability 
100% 
Reduce planned utilization 
Inspired by MårtenPehrson 
Created by Håkan Forss @hakanforsshttp://ha...
Time 
Capability 
100% 
Utilization 
planed at 70% 
Creates the time for increasing capability 
Inspired by MårtenPehrson ...
Time 
Capability 
100% 
Utilization 
planed at 70% 
Plan for less than 100% utilization 
Inspired by MårtenPehrson 
Create...
Daily work 
Delivering value 
Improving the work 
Make improvements and changes in small batches 
Created by Håkan Forss @...
Improvementsareexperiments 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Puff 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Oh, I did NOT expect that! 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
The sound of learning 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Hypothesis 
Prediction 
Experiment 
Observation 
Learning 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.c...
Prediction 
Hypothesis 
Observation 
Experiment 
Observation 
Experiment 
Created by Håkan Forss @hakanforsshttp://hakanfo...
Learning 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Expect at least 50% of the experiments will notgive the expectedresultThis is when we REALLY learn! 
Created by Håkan Fors...
Seeeverychangeas an experiement 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Plan 
•Define hypothesis 
•Make Prediction 
Do 
•Run Experiment 
•Closely observe 
Check 
•What did we learn? 
Act 
•Updat...
Rocks !! 
Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
Your treasure map toToyota Kata! http://hakanforss.wordpress.com/tag/toyota-kata/ 
http://www.slideshare.net/hkanforss/ ht...
Q & A 
HåkanForss 
Mail: hakan_forss@Hotmail.com 
Twitter: @hakanforss 
Blog: http://hakanforss.wordpress.com 
Created by ...
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Toyota kata in knowledge work - European Lean Educator Conference 2014

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* What are the habits, routines, behavior patterns, needed to strive for excellence every day?
* How do we create a culture of continuous learning and improvement?
* The Improvement KATA and the Coaching KATA
* The KATA in knowledge work context
* How to start applying the Improvement KATA and Coaching KATA tomorrow

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Toyota kata in knowledge work - European Lean Educator Conference 2014

  1. 1. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com 17 -19 September 2014 -Stuttgart, Germany
  2. 2. “We are what we repeatedly do. Excellence, then, is not an act, but a habit.” Will Durant Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  3. 3. Håkan Forss Agile Coach @hakanforss Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  4. 4. Agile/Scrum/XP Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  5. 5. Lean, Kanban & Flow
  6. 6. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  7. 7. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  8. 8. I’m a LEGO fan! DISCLAIMER LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this presentation. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  9. 9. “You can actyour way into a new way of thinking fasterthan you can thinkyour way into a new way ofacting.” David Mann Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  10. 10. Wax on, wax off Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  11. 11. Create ”muscle memory” for continuous improvements Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  12. 12. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  13. 13. What is a Kata? Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  14. 14. What is a Kata? Synthesizing thought andbehavior in skillful action; the metacognition of reflection in action Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  15. 15. Planning Phase Understand Direction Grasp Current Condition Executing Phase Set the Next Target Condition Experiment towards Target Condition Repeat Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  16. 16. Vision Current Condition Target Condition Challenge Target Condition Target Condition Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  17. 17. Vision: To boldly go where no brickhas been before! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  18. 18. Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  19. 19. Challenge: …We choose to go to the moon in this decade… Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  20. 20. Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  21. 21. Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  22. 22. Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  23. 23. Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  24. 24. Image courtesy of the Earth Science and Remote Sensing Unit, NASA Johnson Space Center Mission:AS11 Roll:44 Frame:6548 Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  25. 25. Experiment towards Target Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  26. 26. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  27. 27. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  28. 28. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  29. 29. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  30. 30. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  31. 31. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  32. 32. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  33. 33. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  34. 34. Target Condition Current Condition Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  35. 35. Leader coaching the learners Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  36. 36. Leader coaching the leaders Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  37. 37. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  38. 38. and knowledge work Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  39. 39. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  40. 40. Work is hidden Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  41. 41. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  42. 42. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  43. 43. We need toShift our focus Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  44. 44. From local awareness… Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  45. 45. ..to global awareness Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  46. 46. Create a shared and visual understanding of the bigger picture Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  47. 47. High variation in content and cycle time Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  48. 48. Long cycle and lead timeTypically days or weeks Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  49. 49. We need toShift our focus Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  50. 50. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  51. 51. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  52. 52. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  53. 53. Blockersand Impedimentsare like Goldand Gemsfor improving flowin your process Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  54. 54. We are too busy No thanks! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  55. 55. We need to Shift our focus Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  56. 56. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  57. 57. Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  58. 58. Time Capability 100% Reduce planned utilization Inspired by MårtenPehrson Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  59. 59. Time Capability 100% Utilization planed at 70% Creates the time for increasing capability Inspired by MårtenPehrson Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  60. 60. Time Capability 100% Utilization planed at 70% Plan for less than 100% utilization Inspired by MårtenPehrson Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  61. 61. Daily work Delivering value Improving the work Make improvements and changes in small batches Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  62. 62. Improvementsareexperiments Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  63. 63. Puff Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  64. 64. Oh, I did NOT expect that! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  65. 65. The sound of learning Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  66. 66. Hypothesis Prediction Experiment Observation Learning Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  67. 67. Prediction Hypothesis Observation Experiment Observation Experiment Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  68. 68. Learning Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  69. 69. Expect at least 50% of the experiments will notgive the expectedresultThis is when we REALLY learn! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  70. 70. Seeeverychangeas an experiement Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  71. 71. Plan •Define hypothesis •Make Prediction Do •Run Experiment •Closely observe Check •What did we learn? Act •Update hypothesis Duration based on level of buy-in Low buy-in = shorter duration I told you so! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  72. 72. Rocks !! Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  73. 73. Your treasure map toToyota Kata! http://hakanforss.wordpress.com/tag/toyota-kata/ http://www.slideshare.net/hkanforss/ http://www-personal.umich.edu/~mrother/Homepage.html http://www.lean.org/kata/ http://www.slideshare.net/mike734 http://www.slideshare.net/BillCW3/ Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com
  74. 74. Q & A HåkanForss Mail: hakan_forss@Hotmail.com Twitter: @hakanforss Blog: http://hakanforss.wordpress.com Created by Håkan Forss @hakanforsshttp://hakanforss.wordpress.com

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