Most of today's knowledge work is almost exclusively done digitally. If you would step into an office and try to observe the process you will most likely find it hard to understand what is really happening. Most of the work is as ones and zeros hidden in many different digital repositories.
To create a common and shared understanding in knowledge work we often need to make the invisible visible.
During this session Håkan Forss will share his experiences of creating common and shared understanding of the invisible knowledge work using visual management.