Hanna Wallin NHPRC2013

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Equality and health orientation in health services

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Hanna Wallin NHPRC2013

  1. 1. Equality and health orientation in health services Priority issue for SALAR 2013 Marianne Granath och Hanna Wallin
  2. 2. J gr A learning project – Care on equal conditions 7th Nordic Research Conference in Health Promotion 2
  3. 3. Why? Medical care services do not reach all of the population equitably.  Socio-economic  Ethnicity  Gender  and many other reasons Making equal = to differentiate
  4. 4. Background of the project Purpose - To identify and develop methods for achieving equitable care Important - The project covers all aspects of health and medical care – from reception, accessibility, treatment and cohesive care processes to management and governance.
  5. 5. Project frame An agreement between SALAR and the Swedish government - Duration of 3 years (2011-2014) - Tot. 11 million SEK - 8 participating primary care units - Method is based on Breakthrough Series - Ending with a National conference 21st of March 2014
  6. 6. Project target areas Project target areas 1) Access for groups that are not reached by health and medical services today and are at particular risk of ill health, 2) Communication skills in health services 3) Access to health promotion and preventive health efforts and 4) Patient satisfaction.
  7. 7. Initial work/results Approaches to be tested and evaluated during 2013 include:  Walk-in primary care services for those who have difficulties booking over the phone  Health promotion efforts which are needs-based for the local population  Make primary care professionals/employees conscious of their norms and values in order to improve their communication skills in the patient encounter. Challenges in providing equality and patient safety:  Access to interpreters at all patient meetings – a funding issue  Continuity in primary care services contacts – shortage of general practice specialists  Cultural competence among employees and language diversity among patients
  8. 8. Challenges  To involve the whole organization  Lack of time, lack of resources  Sustainibility over time  Willingness to develop and change routines  High level of engagement
  9. 9. Contact  Sveriges Kommuner och Landsting (SALAR) Hanna Wallin hanna.wallin@skl.se Marianne Granath marianne.granath@skl.se Therese Löfqvist therese.lofqvist@skl.se

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