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© Hitachi Solutions. 2015. All rights reserved.
Web Based Batch
Processes in
Hitachi Solutions
Ecommerce

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© Hitachi Solutions. 2015. All rights reserved.
Contents
1. Feature Overview
2. Enable batch processes in the Integration Manager and Scheduler
3. Automated sign on to the Manager Panel
4. Settle online payments manually
5. Track batch process activity
6. Settle offline payments
7. Process shipping emails manually
8. Refresh purchase history manually
9. Warm up web stores manually
10. Update product sales details in the Manager Panel
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© Hitachi Solutions. 2015. All rights reserved.
Feature overview
• Embedded batch processes - A Manager Panel user/CSR can process pending online payments, send
shipping emails, refresh a customer’s purchase history, warm up web stores, and update sales statistics
for a product to find best sellers on a web store.
• On demand run from Manager Panel - Let Manager Panel Users/ CSR’s execute various batch
processes on demand. They have the option to select certain records and process them manually, or
process all records at one time.
• Automate batch processes for higher efficiency - Schedule various batch processes from Integration
Manager and Scheduler to run at specified intervals without any manual intervention.
• Automated Sign on to Manager Panel - Land to respective Manager Panel screens from within the
Integration Manager and Scheduler via automated sign on. Provides a convenient and intuitive UI for
Manager Panel Users/ CSRs.

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© Hitachi Solutions. 2015. All rights reserved.
Some of the most important processes in the sales cycle such as payment settlement, and updating sales records can be automated via the batch
processes. Clicking on ‘Tools’ launches the pop up for scheduling these processes. You can schedule all the batch processes to run at a pre-determined
time and frequency.
Schedule batch processes in the Integration Manager and Scheduler

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© Hitachi Solutions. 2015. All rights reserved.
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The CSR can run the various batch processes manually by clicking on the Manager Processes in the Integration Manager and Scheduler. This
automatically logs in the CSR to the Manager Panel where he can run the processes.
Automated sign on to the Manager Panel

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© Hitachi Solutions. 2015. All rights reserved.
Settle online payments manually
Settle payments against the amount authorized during purchase
Generally run as a batch process via Integration Manager and Scheduler,
the CSR also has the option to settle pending invoices manually. He sees
the list of all invoices for orders that are shipped and invoiced in the
Manager Panel. Payments are settled against the authorization amount at
the time of order placement. Quick search has been provided that can be
used to filter the records.
Process individual invoices or all invoices together
The Manager Panel User/ CSR manually selects one or multiple
payments and clicks on ‘Process Selected Payments.’ He can
also select ‘Process All Payments’ if he wants to process all
records at one time.

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Track batch process activity via integration logs
Selecting the invoices to be processed opens a pop-up that shows the progress bar and status of all processed records. Success and failure log
for processed records is visible in the integration log viewer. The Manager Panel Users/ CSRs have the ability to open these logs from the pop-up
itself. They can check the process log to see failed records and the reasons for failure.

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© Hitachi Solutions. 2015. All rights reserved.
While there is no batch process for settling offline payments, outstanding invoices for all orders placed using cash, check and wire transfer can be
settled by navigating to the ‘Create Payments’ menu in the Manager Panel.
The shopper can also settle such pending invoices from his self-service account and make a single payment against them, or pay an individual invoice
partially. Invoices are available real time in the shopper’s account.
Settle offline payments via the Manager Panel or web store

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© Hitachi Solutions. 2015. All rights reserved.
Track emails at order level
A pop-up opens to show the progress bar and status of all processed
records. Shipping confirmation emails sent are visible to the Manager Panel
User/ CSR in the email trail tab of the individual order.
Process individually or in bulk
The Manager Panel displays a list of all orders with pending shipping confirmation emails. The
CSR selects one or multiple records and clicks on ‘Process Selected Shipping Emails’. He can
also select ‘Process All Shipping Emails’ if he wants to process all records at one time.
Process shipping emails manually

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© Hitachi Solutions. 2015. All rights reserved.
The purchased records on a web store are updated with one click by clicking on
‘Refresh Purchase History' under purchase history in the Manager Panel. It
refreshes and populates the purchased item list for the last 365 days, or from the
date of last run to present.
Refresh purchase history Refresh purchase history at customer level
Purchase history can also be refreshed for an individual customer as against
complete web store by visiting that customer’s record and clicking on ‘Refresh
Purchase History.’ Updated records help understand customer behavior, purchase
patterns, analyze best selling items and assist in the creation of the marketing and
sales strategy.
Refresh purchase history manually

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© Hitachi Solutions. 2015. All rights reserved.
The CSR can specify warm up URLs in the Manager Panel. By clicking on
‘Warm Up Web Stores’ in the Manager Panel, the CSR crawls these pages and
caches certain data there. When customers visit those pages, most of the
details then come from the cache as against the database.
Optimize web stores with regular warm up
Manager Panel User/CSR specifies the URLs (commas separated) to
be crawled while creating the channel. If no URL is specified in the
channel, home page of the web store, product listing, search and home
page of the Manager Panel are crawled by default.
Add multiple warm up URLs
Warm up web stores manually

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Track warm up activity via the log viewer
A pop up opens displaying the progress of the warm up process for the selected URLs for a web store.
This event is also logged in the log viewer in the Manager Panel. The Manager Panel Users/ CSRs have the ability to open these logs from the pop
up itself.

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© Hitachi Solutions. 2015. All rights reserved.
Product sales details such as total sales quantity and order line total are updated in the Manager Panel by clicking on the ‘Update Sales Details’ under
Products/Articles. It launches a pop up that tracks the status of the batch process. This is important to determine the best sellers on the web store
based on actual quantity and price. All failure logs are saved in the log viewer in the Manager Panel.
Update sales details to display automatic best sellers

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© Hitachi Solutions. 2015. All rights reserved.
The CSR selects a group of products and assigns them to be displayed as best sellers for a particular category on the web store. Selecting ‘New’
launches a pop-up where the best seller product and the category under which it is to be displayed is selected. Manual best sellers configured for a
category take priority over automatic best sellers if configured.
Manual best sellers over ride automatic best sellers

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Thank You.