Hilton Worldwide HR Tech presentation

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Rodney Moses and Mark Newman discuss Hilton Worldwide's us of Talent Interaction with Digital Interviewing and the successes Hilton has seen with their NPS score.

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Hilton Worldwide HR Tech presentation

  1. 1. Rodney Moses Mark Newman VP Worldwide Recruitment Hilton CEO & Founder HireVue Chairman, Direct Employers Association Taleo Advisory Board Monster Advisory Board RoundPeg Board of Directors Inc. 30 Under 30
  2. 2. People did work that was rooted in personal relationships. Everyday interactions and a human...
  3. 3. from farmers,
  4. 4. to factory workers
  5. 5. WORK COULD NOT BE DONE without the HUMAN   ELEMENT
  6. 6. Then….
  7. 7. 1970 - 1986
  8. 8. 1987 - 1998
  9. 9. 1998 - 2012
  10. 10. Decades of technology… while great, have removed a lot of the human element and interaction once associated with work.
  11. 11. once personal interactions have been dehumanized.
  12. 12. profiles, emails & databases
  13. 13. “ It's nothing personal, just business. ”
  14. 14. HOGWASH !
  15. 15. Business is personal.
  16. 16. People Are… Voices Personalities Experiences Potential Ideas for Future
  17. 17. at their core, people want & need to feel connected and interact with others.
  18. 18. Fortunately, a new movement is emerging. One that finally enables people to…
  19. 19. Be heard.
  20. 20. Tell their story.
  21. 21. Demonstrate their capabilities.
  22. 22. Interact.
  23. 23. Find clarity & valuable insight.
  24. 24. Hilton’s Digital Journey... •  Ten Brands •  90 Countries •  4,000 Hotels •  665,000 Rooms •  300,000 Team Members* Waldorf Astoria Orlando *across owned, managed and franchised properties © 2013 Hilton Worldwide Confidential and Proprietary 28
  25. 25. Brand Overview Luxury FullService FocusedService Timeshare © 2013 Hilton Worldwide Confidential and Proprietary 29
  26. 26. Key Strategic Priorities © 2012 Hilton Worldwide Confidential and Proprietary 30
  27. 27. Key Talent Management Objectives 70,000 High-Quality Annual Hires Digital Sourcing Centralized Hourly Recruiting Personalized Candidate Experience (Customers) College & Veteran Recruiting © 2012 Hilton Worldwide Confidential and Proprietary 31
  28. 28. 1.6M Americans have served in Iraq or Afghanistan 375,000 troops separated from military each year 90% of enlisted soldiers do not have a college degree Source: Palomar College Foundation Veterans Office
  29. 29. Roughly 783,000 veterans were unemployed and looking for work, including 207,000 post - 9/11 veterans. As of March 2013  
  30. 30. “We need more businesses to make big, bold commitments to hire and train our veterans and military spouses…We need more hospitals… colleges and employers from every sector to recognize our veterans’ and military spouses’ unique skills and experiences and give them a fair shot at a job.” First Lady Michelle Obama  
  31. 31. 10,000 Veteran Hires In Next 5 Years  
  32. 32. Hilton’s HR Technology Landscape Digital Recruiting Branding, Interaction, Insights Social Networks Video Mobile Media & Content Business Applications Talent Interaction Platform Talent Management Applications PeopleSoft Social Taleo/Oracle Successfactors © 2012 Hilton Worldwide Confidential and Proprietary Intelligence HireVue 36
  33. 33. Digital Recruiting at Hilton © 2012 Hilton Worldwide Confidential and Proprietary 38
  34. 34. Candidate Experience 94% SATISFACTION “ This experience showed me that HiltonI was offering everyone a fair chance to interview. loved the convenience as well. ” Waldorf Astoria Orlando © 2013 Hilton Worldwide Confidential and Proprietary 53
  35. 35. Candidate Experience HILTON CANDIDATE NPS 68 Software Industry Average: 24 Hotel Industry Average: 32 Waldorf Astoria Orlando © 2013 Hilton Worldwide Confidential and Proprietary 54
  36. 36. Digital Recruiting Showcase © 2012 Hilton Worldwide Confidential and Proprietary 55
  37. 37. Global Deployment & Change College Executive Learning and Development Opportunities Corporate Military Learning and Development Hourly Opportunities Increase veteran hires © 2013 Hilton Worldwide Confidential and Proprietary 56
  38. 38. Digital Recruiting Benefits «  Quality of Talent Business «  Employment Brand «  Time & Cost Savings «  Immediate Access to Global Talent Recruiting «  10X Productivity, 24x7 «  Consistent, Centralized Recruiting «  Anytime, Anywhere Manager «  Focus on Customers «  High-Quality Talent Pool Candidate «  94% Satisfaction (68 NPS) “ Everything was perfect and I am overjoyed with experiencing the digital interviewing process. ” © 2013 Hilton Worldwide Confidential and Proprietary 57
  39. 39. Rodney Moses Mark Newman Rodney.Moses@Hilton.com mnewman@hirevue.com Thank You & Enjoy Your Time in Vegas!

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