SlideShare a Scribd company logo

Presentation on Communication Skills

H
H

The biggest communication problem is we do not listen to understand We listen to reply

Presentation on Communication Skills

1 of 34
Download to read offline
Presentation on Communication Skills
Presentation Layout
• Define.
• Process of Communication Skills.
• Types of Communication Skills.
• Levels of Communication Skills.
• Barriers of Communication Skills.
• Hearing Vs Listening.
• How to overcome Barriers of Communication
Skills.
• Essentials of Communication “Dos” & Don’ts.
Define
• The word ‘Communication’ is derived from Latin
word “Communes’ which means common. It is a
process of exchange of facts, ideas, opinions and a
means that individuals or organized share the
meaning and understanding with one another.
Qualities of
Communication
It is a process of exchanging –
•Exchange of Information
•Discussion of Ideas
•Sharing of Thoughts
•Expressing of Emotions
•Mutual Understanding
•Direct and Indirect Communication
•Continuous Process
Process of
Communication Skills
Message
Media
Decoding
Receiver
ResponseFeedback
Sender/Encoding
Types of
Communication
People communicate with each other in a number of ways that
depend upon the message and its context in which it is being
sent.
Types of communication based on the communication channels
used are –
• Verbal Communication
• Non-verbal Communication
Exercise- 1
Ad

Recommended

Effective Communication Skills
Effective Communication SkillsEffective Communication Skills
Effective Communication SkillsAshit Jain
 
Effective communication Skills for Everyone
Effective communication Skills for EveryoneEffective communication Skills for Everyone
Effective communication Skills for EveryoneToday Indya
 
Communication+Skills
Communication+SkillsCommunication+Skills
Communication+Skillsvanik6reddy
 
Soft Skill Training
Soft Skill TrainingSoft Skill Training
Soft Skill TrainingTime Rahul
 
Communication skills ppt last update (1)
Communication skills ppt last update (1)Communication skills ppt last update (1)
Communication skills ppt last update (1)Amr Eldakroury
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillswaelsaid75
 

More Related Content

What's hot

Communication skill
Communication skill Communication skill
Communication skill Babasab Patil
 
Effective Communication
Effective CommunicationEffective Communication
Effective CommunicationAjay
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skillspankaj kumar
 
Effective Communication
Effective Communication Effective Communication
Effective Communication Babhui Lee
 
Effective communication
Effective communicationEffective communication
Effective communicationŠkola Futura
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skillsRanjeet Kumar
 
Communication skills
Communication skillsCommunication skills
Communication skillsHarsh Rastogi
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentationSULTANAJAMIL1
 
Communication
Communication Communication
Communication Syed Shah
 
COMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTCOMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTAndrew Schwartz
 
LC Effective Communication
LC Effective CommunicationLC Effective Communication
LC Effective CommunicationWarriors Zone
 
7 workplace communication
7 workplace communication7 workplace communication
7 workplace communicationsklip
 
Communication Skills Presentation
Communication Skills Presentation Communication Skills Presentation
Communication Skills Presentation Samir Aly
 

What's hot (20)

Communication skill
Communication skill Communication skill
Communication skill
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective Communication
Effective CommunicationEffective Communication
Effective Communication
 
Communication Skills
Communication SkillsCommunication Skills
Communication Skills
 
Effective Communication
Effective Communication Effective Communication
Effective Communication
 
Effective communication
Effective communicationEffective communication
Effective communication
 
effective communication skills ppt
effective communication skills ppteffective communication skills ppt
effective communication skills ppt
 
Effective communication skills
Effective communication skillsEffective communication skills
Effective communication skills
 
Communication Skills
Communication  Skills    Communication  Skills
Communication Skills
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Communication skills PowerPoint presentation
Communication skills PowerPoint presentationCommunication skills PowerPoint presentation
Communication skills PowerPoint presentation
 
Communication
Communication Communication
Communication
 
COMMUNICATION POWERPOINT
COMMUNICATION POWERPOINTCOMMUNICATION POWERPOINT
COMMUNICATION POWERPOINT
 
LC Effective Communication
LC Effective CommunicationLC Effective Communication
LC Effective Communication
 
7 workplace communication
7 workplace communication7 workplace communication
7 workplace communication
 
Communication Skills Presentation
Communication Skills Presentation Communication Skills Presentation
Communication Skills Presentation
 
Effective communication -Training Module
Effective communication -Training ModuleEffective communication -Training Module
Effective communication -Training Module
 
Communication skills.
Communication skills.Communication skills.
Communication skills.
 
Communication Skills Ppt
Communication Skills PptCommunication Skills Ppt
Communication Skills Ppt
 
Communication skills ppt
Communication skills pptCommunication skills ppt
Communication skills ppt
 

Similar to Presentation on Communication Skills

LCAP- Comms workshop presentation
LCAP- Comms workshop presentationLCAP- Comms workshop presentation
LCAP- Comms workshop presentationAmie Hall MIEP
 
Communication overview
Communication overviewCommunication overview
Communication overviewAsmaKhalil17
 
Communication overview
Communication overviewCommunication overview
Communication overviewAsmaKhalil17
 
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFE
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFEIMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFE
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFEHome
 
Importance of communication
Importance of communicationImportance of communication
Importance of communicationAnupma Sharma
 
Interpersonal communication (final)
Interpersonal communication (final)Interpersonal communication (final)
Interpersonal communication (final)Abigail Estoesta
 
cmmunication skills.pdf
cmmunication skills.pdfcmmunication skills.pdf
cmmunication skills.pdfmmaab1
 
Communication & Interpersonal Skills at Multi Cultural Workplace
Communication & Interpersonal Skills at Multi Cultural WorkplaceCommunication & Interpersonal Skills at Multi Cultural Workplace
Communication & Interpersonal Skills at Multi Cultural WorkplaceTimothy Wooi
 
Communication Presentation
Communication PresentationCommunication Presentation
Communication PresentationMalika Haddad
 
Communication skills.ppt
Communication skills.pptCommunication skills.ppt
Communication skills.pptRohit Jha
 
An Introduction To Communication Skills
An Introduction To Communication SkillsAn Introduction To Communication Skills
An Introduction To Communication SkillsAnurag Chowdhury
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hrNavin Roy
 
Communication and Self Management skills.pptx
Communication and Self Management skills.pptxCommunication and Self Management skills.pptx
Communication and Self Management skills.pptxAnkita Shirke
 
Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02rocksameer
 
EFFECTIVE_COMMUNICATION (1).pptx
EFFECTIVE_COMMUNICATION (1).pptxEFFECTIVE_COMMUNICATION (1).pptx
EFFECTIVE_COMMUNICATION (1).pptxPaschalJLLA
 

Similar to Presentation on Communication Skills (20)

LCAP- Comms workshop presentation
LCAP- Comms workshop presentationLCAP- Comms workshop presentation
LCAP- Comms workshop presentation
 
-Lecture 1a.pdf
-Lecture 1a.pdf-Lecture 1a.pdf
-Lecture 1a.pdf
 
REFER.pptx
REFER.pptxREFER.pptx
REFER.pptx
 
Communication overview
Communication overviewCommunication overview
Communication overview
 
Communication overview
Communication overviewCommunication overview
Communication overview
 
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFE
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFEIMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFE
IMPORTANCE OF COMMUNICATION IN PERSONAL AND PROFESSIONAL LIFE
 
Importance of communication
Importance of communicationImportance of communication
Importance of communication
 
Interpersonal communication (final)
Interpersonal communication (final)Interpersonal communication (final)
Interpersonal communication (final)
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
cmmunication skills.pdf
cmmunication skills.pdfcmmunication skills.pdf
cmmunication skills.pdf
 
Communication & Interpersonal Skills at Multi Cultural Workplace
Communication & Interpersonal Skills at Multi Cultural WorkplaceCommunication & Interpersonal Skills at Multi Cultural Workplace
Communication & Interpersonal Skills at Multi Cultural Workplace
 
Communication Presentation
Communication PresentationCommunication Presentation
Communication Presentation
 
Communication skills.ppt
Communication skills.pptCommunication skills.ppt
Communication skills.ppt
 
Communication
CommunicationCommunication
Communication
 
An Introduction To Communication Skills
An Introduction To Communication SkillsAn Introduction To Communication Skills
An Introduction To Communication Skills
 
Effective communication skills hr
Effective communication skills hrEffective communication skills hr
Effective communication skills hr
 
Communication and Self Management skills.pptx
Communication and Self Management skills.pptxCommunication and Self Management skills.pptx
Communication and Self Management skills.pptx
 
Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02Communication skills-120127000930-phpapp02
Communication skills-120127000930-phpapp02
 
Communication
Communication Communication
Communication
 
EFFECTIVE_COMMUNICATION (1).pptx
EFFECTIVE_COMMUNICATION (1).pptxEFFECTIVE_COMMUNICATION (1).pptx
EFFECTIVE_COMMUNICATION (1).pptx
 

More from Hina juyal

GSTR-1 PPT Filling Step by Step
GSTR-1 PPT Filling Step by Step GSTR-1 PPT Filling Step by Step
GSTR-1 PPT Filling Step by Step Hina juyal
 
Presentation on Decision Making
Presentation on Decision MakingPresentation on Decision Making
Presentation on Decision MakingHina juyal
 
Presentation on Change Management
Presentation on Change ManagementPresentation on Change Management
Presentation on Change ManagementHina juyal
 
Presentation on Anger Management
Presentation on Anger ManagementPresentation on Anger Management
Presentation on Anger ManagementHina juyal
 
Presentation on Motivating
Presentation  on Motivating Presentation  on Motivating
Presentation on Motivating Hina juyal
 
FORM GSTR-6 PPT
FORM GSTR-6 PPT FORM GSTR-6 PPT
FORM GSTR-6 PPT Hina juyal
 
FORM GSTR-4 PPT
FORM GSTR-4 PPTFORM GSTR-4 PPT
FORM GSTR-4 PPTHina juyal
 
FORM GSTR-3 PPT
FORM GSTR-3 PPTFORM GSTR-3 PPT
FORM GSTR-3 PPTHina juyal
 
FORM GSTR 2 PPT
FORM GSTR 2 PPT FORM GSTR 2 PPT
FORM GSTR 2 PPT Hina juyal
 
FORM GSTR-1 PPT
FORM GSTR-1 PPTFORM GSTR-1 PPT
FORM GSTR-1 PPTHina juyal
 
Major Change in GST After 6 Oct 2017
Major Change in GST After 6 Oct 2017Major Change in GST After 6 Oct 2017
Major Change in GST After 6 Oct 2017Hina juyal
 
Anti Profiteering Under GST
Anti  Profiteering Under GSTAnti  Profiteering Under GST
Anti Profiteering Under GSTHina juyal
 
Part 16- GST Reverse Charge
Part 16- GST Reverse ChargePart 16- GST Reverse Charge
Part 16- GST Reverse ChargeHina juyal
 
Part 15- GST - Item Rate on GST
Part 15-  GST - Item Rate on GST Part 15-  GST - Item Rate on GST
Part 15- GST - Item Rate on GST Hina juyal
 
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance Rulings
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance RulingsPart 13- GST - Assessment, Prosecution, Arrest & AMP; Advance Rulings
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance RulingsHina juyal
 
Part 12-GST- Input Tax Credit & AMP, Job Work & Ratings
Part 12-GST- Input Tax Credit & AMP,  Job Work & RatingsPart 12-GST- Input Tax Credit & AMP,  Job Work & Ratings
Part 12-GST- Input Tax Credit & AMP, Job Work & RatingsHina juyal
 
Part 11- GST - REturn & AMP Refunds
Part 11- GST - REturn & AMP Refunds Part 11- GST - REturn & AMP Refunds
Part 11- GST - REturn & AMP Refunds Hina juyal
 
Part 9-GST - Areas of Business Impacted (1)
Part 9-GST - Areas of Business Impacted (1)Part 9-GST - Areas of Business Impacted (1)
Part 9-GST - Areas of Business Impacted (1)Hina juyal
 

More from Hina juyal (20)

GSTR-1 PPT Filling Step by Step
GSTR-1 PPT Filling Step by Step GSTR-1 PPT Filling Step by Step
GSTR-1 PPT Filling Step by Step
 
Presentation on Decision Making
Presentation on Decision MakingPresentation on Decision Making
Presentation on Decision Making
 
Presentation on Change Management
Presentation on Change ManagementPresentation on Change Management
Presentation on Change Management
 
Presentation on Anger Management
Presentation on Anger ManagementPresentation on Anger Management
Presentation on Anger Management
 
Presentation on Motivating
Presentation  on Motivating Presentation  on Motivating
Presentation on Motivating
 
FORM GASTR-8
FORM GASTR-8FORM GASTR-8
FORM GASTR-8
 
FORM GSTR-6 PPT
FORM GSTR-6 PPT FORM GSTR-6 PPT
FORM GSTR-6 PPT
 
FORM GSTR-5
FORM GSTR-5FORM GSTR-5
FORM GSTR-5
 
FORM GSTR-4 PPT
FORM GSTR-4 PPTFORM GSTR-4 PPT
FORM GSTR-4 PPT
 
FORM GSTR-3 PPT
FORM GSTR-3 PPTFORM GSTR-3 PPT
FORM GSTR-3 PPT
 
FORM GSTR 2 PPT
FORM GSTR 2 PPT FORM GSTR 2 PPT
FORM GSTR 2 PPT
 
FORM GSTR-1 PPT
FORM GSTR-1 PPTFORM GSTR-1 PPT
FORM GSTR-1 PPT
 
Major Change in GST After 6 Oct 2017
Major Change in GST After 6 Oct 2017Major Change in GST After 6 Oct 2017
Major Change in GST After 6 Oct 2017
 
Anti Profiteering Under GST
Anti  Profiteering Under GSTAnti  Profiteering Under GST
Anti Profiteering Under GST
 
Part 16- GST Reverse Charge
Part 16- GST Reverse ChargePart 16- GST Reverse Charge
Part 16- GST Reverse Charge
 
Part 15- GST - Item Rate on GST
Part 15-  GST - Item Rate on GST Part 15-  GST - Item Rate on GST
Part 15- GST - Item Rate on GST
 
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance Rulings
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance RulingsPart 13- GST - Assessment, Prosecution, Arrest & AMP; Advance Rulings
Part 13- GST - Assessment, Prosecution, Arrest & AMP; Advance Rulings
 
Part 12-GST- Input Tax Credit & AMP, Job Work & Ratings
Part 12-GST- Input Tax Credit & AMP,  Job Work & RatingsPart 12-GST- Input Tax Credit & AMP,  Job Work & Ratings
Part 12-GST- Input Tax Credit & AMP, Job Work & Ratings
 
Part 11- GST - REturn & AMP Refunds
Part 11- GST - REturn & AMP Refunds Part 11- GST - REturn & AMP Refunds
Part 11- GST - REturn & AMP Refunds
 
Part 9-GST - Areas of Business Impacted (1)
Part 9-GST - Areas of Business Impacted (1)Part 9-GST - Areas of Business Impacted (1)
Part 9-GST - Areas of Business Impacted (1)
 

Recently uploaded

John Hart in Haverford, PA is a Seasoned Professional
John Hart in Haverford, PA is a Seasoned ProfessionalJohn Hart in Haverford, PA is a Seasoned Professional
John Hart in Haverford, PA is a Seasoned Professionaljohnharthaverford
 
Types of Security in Industrial Security
Types of Security in Industrial SecurityTypes of Security in Industrial Security
Types of Security in Industrial SecurityRJCubillo
 
John Halpern, a co founder of Bain & Company
John Halpern, a co founder of Bain & CompanyJohn Halpern, a co founder of Bain & Company
John Halpern, a co founder of Bain & CompanyJimmyGFlores
 
AI and Arbitration - Ethical considerations
AI and Arbitration - Ethical considerationsAI and Arbitration - Ethical considerations
AI and Arbitration - Ethical considerationsNino Sievi
 
The Services of Our Criminal Solicitors in Manchester
The Services of Our Criminal Solicitors in ManchesterThe Services of Our Criminal Solicitors in Manchester
The Services of Our Criminal Solicitors in ManchesterBridgeWest.eu
 
Navigating the ADA: Case Studies on Reasonable Accommodation
Navigating the ADA: Case Studies on Reasonable AccommodationNavigating the ADA: Case Studies on Reasonable Accommodation
Navigating the ADA: Case Studies on Reasonable AccommodationParsons Behle & Latimer
 
Patrick Kelly Hoboken's Dedication to Justice
Patrick Kelly Hoboken's Dedication to JusticePatrick Kelly Hoboken's Dedication to Justice
Patrick Kelly Hoboken's Dedication to JusticePatrick Kelly Hoboken
 
How is Personal Injury Compensation Calculated?
How is Personal Injury Compensation Calculated?How is Personal Injury Compensation Calculated?
How is Personal Injury Compensation Calculated?BridgeWest.eu
 
The Transfer pricing agreements in the Cooperative Compliance Environment
The Transfer pricing agreements in the Cooperative Compliance EnvironmentThe Transfer pricing agreements in the Cooperative Compliance Environment
The Transfer pricing agreements in the Cooperative Compliance EnvironmentUniversity of Ferrara
 
Humanitarian Protection, Modern Technology amidst Global Threats
Humanitarian Protection, Modern Technology amidst Global ThreatsHumanitarian Protection, Modern Technology amidst Global Threats
Humanitarian Protection, Modern Technology amidst Global ThreatsNilendra Kumar
 
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptx
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptxUSE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptx
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptxNilendra Kumar
 

Recently uploaded (11)

John Hart in Haverford, PA is a Seasoned Professional
John Hart in Haverford, PA is a Seasoned ProfessionalJohn Hart in Haverford, PA is a Seasoned Professional
John Hart in Haverford, PA is a Seasoned Professional
 
Types of Security in Industrial Security
Types of Security in Industrial SecurityTypes of Security in Industrial Security
Types of Security in Industrial Security
 
John Halpern, a co founder of Bain & Company
John Halpern, a co founder of Bain & CompanyJohn Halpern, a co founder of Bain & Company
John Halpern, a co founder of Bain & Company
 
AI and Arbitration - Ethical considerations
AI and Arbitration - Ethical considerationsAI and Arbitration - Ethical considerations
AI and Arbitration - Ethical considerations
 
The Services of Our Criminal Solicitors in Manchester
The Services of Our Criminal Solicitors in ManchesterThe Services of Our Criminal Solicitors in Manchester
The Services of Our Criminal Solicitors in Manchester
 
Navigating the ADA: Case Studies on Reasonable Accommodation
Navigating the ADA: Case Studies on Reasonable AccommodationNavigating the ADA: Case Studies on Reasonable Accommodation
Navigating the ADA: Case Studies on Reasonable Accommodation
 
Patrick Kelly Hoboken's Dedication to Justice
Patrick Kelly Hoboken's Dedication to JusticePatrick Kelly Hoboken's Dedication to Justice
Patrick Kelly Hoboken's Dedication to Justice
 
How is Personal Injury Compensation Calculated?
How is Personal Injury Compensation Calculated?How is Personal Injury Compensation Calculated?
How is Personal Injury Compensation Calculated?
 
The Transfer pricing agreements in the Cooperative Compliance Environment
The Transfer pricing agreements in the Cooperative Compliance EnvironmentThe Transfer pricing agreements in the Cooperative Compliance Environment
The Transfer pricing agreements in the Cooperative Compliance Environment
 
Humanitarian Protection, Modern Technology amidst Global Threats
Humanitarian Protection, Modern Technology amidst Global ThreatsHumanitarian Protection, Modern Technology amidst Global Threats
Humanitarian Protection, Modern Technology amidst Global Threats
 
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptx
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptxUSE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptx
USE OF DATA AND ANALYTICS IN HUMANITARIAN DECISION MAKING.pptx
 

Presentation on Communication Skills

  • 2. Presentation Layout • Define. • Process of Communication Skills. • Types of Communication Skills. • Levels of Communication Skills. • Barriers of Communication Skills. • Hearing Vs Listening. • How to overcome Barriers of Communication Skills. • Essentials of Communication “Dos” & Don’ts.
  • 3. Define • The word ‘Communication’ is derived from Latin word “Communes’ which means common. It is a process of exchange of facts, ideas, opinions and a means that individuals or organized share the meaning and understanding with one another.
  • 4. Qualities of Communication It is a process of exchanging – •Exchange of Information •Discussion of Ideas •Sharing of Thoughts •Expressing of Emotions •Mutual Understanding •Direct and Indirect Communication •Continuous Process
  • 6. Types of Communication People communicate with each other in a number of ways that depend upon the message and its context in which it is being sent. Types of communication based on the communication channels used are – • Verbal Communication • Non-verbal Communication Exercise- 1
  • 7. Verbal Communication • It refers to the form of communication in which message is transmitted verbally. • Communication is done by word of mouth and a piece of writing. • In verbal communication remember the acronym “KISS”KISS” (keep it short and simple).
  • 8. Non-verbal Communication • Nonverbal communication is the sending or receiving of wordless messages. Such as gesture, body language, posture, tone of voice or facial expressions, is called nonverbal communication. • Nonverbal communication is all about the body language of speaker. Nonverbal communication have the following three elements – • Appearance Speaker – clothing, hairstyle, neatness, use of cosmetics Surrounding – room size, lighting, decorations, furnishings • Body Language facial expressions, gestures, postures • Sounds Voice Tone, Volume, Speech rate
  • 9. Written Vs Oral Communication Written Communication involves any type of message that makes use of the written word. Written communication is the most important and the most effective of any mode of business communication. Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. •Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally recommended when the communication matter is of temporary kind or where a direct interaction is required. •Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to build a rapport and trust.
  • 10. Some Advantages of Oral Communication are– •It brings quick feedback. •In a face-to-face conversation, by reading facial expression and body language one can guess whether he/she should trust what’s being said or not. Some Disadvantages of Oral Communication are– •In face-to-face discussion, user is unable to deeply think about what he is delivering, so this can be counted as a fault. Advantages and Disadvantages of Oral Communication
  • 11. Advantages and Disadvantages of Written Communication Some advantages of written communication are: •No need for personal contact - you can tell an employee he or she has to work overtime through an email instead of face-to-face. •Saves money - you can send an email instead of calling long distance. •Written proof - provides written proof in case of a dispute. Some disadvantages of written communication are: •Delay in communication - it may take a while to get to the intended recipient. •Lack of secrecy - once it's on paper, anyone can read it. •Costly - if the sender and receiver are sitting next to each other, you still have to spend money on paper or Internet service.
  • 12. Level of Communication Intrapersonal CommunicationIntrapersonal Communication It is communication that occurs in your own mind. It is the basis of your feelings, biases, prejudices, and beliefs. Examples are when you make any kind of decision – what to eat or wear. When you think about something – what you want to do on the weekend or when you think about another person. Exercise- 2
  • 13. Small Group communicationSmall Group communication It is communication within formal or informal groups or teams. It is group interaction that results in decision making, problem solving and discussion within an organization. Examples would be a group planning a surprise birthday party for someone. A team working together on a project.
  • 14. One-to-group communicationOne-to-group communication It involves a speaker who seeks to inform, persuade or motivate an audience. Examples are a teacher and a class of students. A preacher and a congregation. A speaker and an assembly of people in the auditorium.
  • 15. • Mass communication is the electronic or print transmission of messages to the general public. Outlets called mass media include things like radio, television, film, and printed materials designed to reach large audiences. • A television commercial. A magazine article. Hearing a song on the radio. Books, Newspapers, Billboards. The key is that you are reaching a large amount of people without it being face to face. Feedback is generally delayed with mass communication.
  • 16. 7 Barriers of Communication Skills • Physical Barriers. • Perceptual Barriers. • Emotional Barriers. • Cultural Barriers. • Language Barriers. • Gender Barriers. • Interpersonal Barriers.
  • 17. Hearing Vs Listening • Hearing – Physical process, natural, passive • Listening – Physical as well, as mental process, active, learned process, a skill.
  • 18. Hearing empowers us and enriches our lives. Hearing enables us to socialize, work, interact, communicate and even relax. Good hearing also helps to keep us safe, warning us of potential danger or alerting us to someone else’s distress. Hearing helps us lead our everyday lives without limitations. •At Work Place. •At Social Occasion. •For Own Safety. •Learning Time. Value of Hearing
  • 19. Value of Listening • Listening to others is an elegant art. • Good listening reflects courtesy and good manners. • Listening carefully to the instructions of superiors improve competence and performance. • The result of poor listening skill could be disastrous in business, employment and social relations. • Good listening can eliminate a number of imaginary grievances of employees. • Good listening skill can improve social relations and conversation. • Listening is a positive activity rather than a passive or negative activity.
  • 20. Ending the Endless Conversation • To Busy executive few business situations are more stressful than being trapped in a conversation that should have ended minutes earlier but didn’t. • There lines that should bring a swift conclusion to dialogues that have overstayed their welcome.
  • 21. Ending the Endless Conversation Cont.… 1. You will have to get me out of this conversation. If you frame the ending of the discussion as a favor they can do for you, most people will be very happy to oblige. 2. Let me see if I can help you get where you seem to be going. This is an interruption that both implies ‘I understand’ and ‘I can help you’. If you promise to help them, few will mind the interruption. 3. Tell me what you think we should do Most people prefer to talk about problems because it is easier than finding solutions. It asks for a solution, and either forces the person to rise to the occasion or rise to leave.
  • 22. How to Overcome Barriers of Communication Effective Communication skills Body language (Smile, Eye contact, Gestures, tone) Cultural Sensitivity Checking for understanding Summarizing what has been said Seeking Participation Effective Questions Simple Words Connecting with The audience Exercise- 3
  • 23. Effective Instructions While Communication 1. It explains why you want something done: • A good instruction is like a mission statement. It defines a specify goal and the reason the goal is worth pursuing. 2. It defines an end result: • A good instruction not only gets people started, it tells them when to stop. Telling someone, ‘This report needs more work” is a dangerously vague instruction. • “When you get accurate projections and get Bob and Ted to agree with them, show it to me again”
  • 24. Effective Instructions While Communication Cont.…. 3. It explains specifically how you want the task done: • A good instruction usually comes with a manual of proper techniques and procedures. But the majority of people would require a step-by-step procedure to really do the job right. 4.It provides a time frame: • A good instruction comes with a deadline. “I need this” is not as good as “I need this right away”.
  • 25. Effective Instructions While Communication Cont.…. 5. It defines success and failure: • A good instruction lets you know when you have gone too far and when you have not gone far enough.
  • 26. Essentials of Communication “Dos” • Always think ahead about what you are going to say. • Use simple words and phrases that are understood by every body. • Increase your knowledge on all subjects you are required to speak. • Speak clearly and audibly. • Check twice with the listener whether you have been understood accurately or not • In case of an interruption, always do a little recap of what has been already said. • Always pay undivided attention to the speaker while listening. • While listening, always make notes of important points. • Always ask for clarification if you have failed to grasp other’s point of view. • Repeat what the speaker has said to check whether you have understood accurately.
  • 27. Essentials of Communication Don’ts • Do not instantly react and mutter something in anger. • Do not use technical terms & terminologies not understood by majority of people. • Do not speak too fast or too slow. • Do not speak in inaudible surroundings, as you won’t be heard. • Do not assume that every body understands you. • While listening do not glance here and there as it might distract the speaker. • Do not interrupt the speaker. • Do not jump to the conclusion that you have understood every thing.
  • 28. Quirks of Communicating 1. Are you always far too busy. If you need a moment of their time, they promise to fit you in real soon and then they never do. 2. Do you seek advice and ignore it? If you ask someone for advice and then, without explanation, ignore it, you have wasted their time. 3. Do you argue too much? An adversarial streak is valuable in a lawyer or negotiator employers and clients will pay you handsomely to do their arguing for them.
  • 29. 4. Are you Jekyll or Hyde? Some peoples pride themselves on being able to work in turnouts spurts. These are the Jekyll-and-Hyde types, who are emotionally up one day and down the next. 5. Are you nervous, energetic or both? People with too much nervous energy don’t energize their colleagues, they just get on their nerves.
  • 30. Four Trickery Communication 1. I understand your problem This is the sweetest sounding sentence you can introduce into a potentially tense situation. 2. I agree, but.. The gentlest way to defuse your opposition in a tense negotiation or an in house test of wills is to agree with their position and then cancel it out.
  • 31. 3. Poke fun at yourself before they do Self deprecation is the least offensive and least obvious way of asserting yourself. After all, once you have a poked fun at yourself there is no need for the other side to do so. 4. Blame the chair. Since ego is at the root of nearly all these situations, whenever possible do or say something to defuse your ego or theirs before addressing the more substantive issues. One of the best techniques is to depersonalize the situation, blame it on something rather than someone.
  • 33. CA. Sanjiv Nanda Smarthead Consultants pvt. LtD. NDR & Co. , Chartered Accountants You Tube Channel :- Seek Expert Business Advice Personal Id :- ca.sanjiv.nanda@gmail.com Personal id ;- sanjiv.nanda@gmail.com sanjiv.nanda@smartheadconsulting.com https://www.youtube.com/channel/UCmmx2GFXeoF-DNtNjwnpYJA https://www.facebook.com/ca.sanjivnanda919/