This document contains 15 questions posed to various community managers. The questions cover topics like how they got started in community management, how they define and spend their time in their communities, tactics they use, challenges they face, and future plans. The community managers are asked to provide their perspectives and experiences related to developing and managing online communities.

2. Lauren Dave
Hunter
Ava Caitlin
Marina

6. QUESTION 1
Tell us your story.
How did you get into community
management or become involved
in your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

7. QUESTION 2
A community manager is
______________________________.
Fill in the blank.
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

8. QUESTION 3
How do you define community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

9. QUESTION 4
How do you spend most of your
time in the community? What does your
typical day look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

10. QUESTION 5
What's the feature or system
in your online community you think
everyone should know about?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

11. QUESTION 6
What are your thoughts about lurkers?
Good, bad or indifferent?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

12. QUESTION 7
How do you use public social media
like Twitter and Facebook with
your online community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

13. QUESTION 8
How do you communicate success or ROI
to management, the board or those who
don’t participate in the community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

14. QUESTION 9
What's the single best kick-ass
community management tactic you use?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

15. QUESTION 10
What's the biggest surprise
you've had as a community manager
or in your community?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

16. QUESTION 11
How do you manage risk in your
online community? The rules change
often, so how do you keep up?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

17. QUESTION 12
What advice do you have for new
community managers? And what resources
do you find helpful or recommend?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

18. QUESTION 13
Do you have a tip for
aspiring community managers?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

19. QUESTION 14
What’s the top challenge you’re facing
in your community and how are
you addressing it?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister

20. QUESTION 15
Tell us more about your plans
for the future of your community.
What does 2016 look like?
Ben
OCR
@bkmcae
Matt
ASAE
@MattCAE
James
ACUHO
@james_baumann
Tom
MTI
@tommorrison
Megan
NTEN
@penguinasana
Bethany
NTEN
@betalister