The BPO market is being rocked by the onslaught of Robotic Process Automation and Cognitive Intelligence. The future of this $322 billion industry could become distinctly robotic, as software agents are able to replicate (and improve on) the labor arbitrage model, while also delivering higher accuracy and lower risk.
Will today’s current cast of BPO providers be able to survive the transition, and will their clients hang around long enough? Or will Robotic-BPO become the new normal for business services engagements?
In this webinar, we will explore how R-BPO, unburdened by legacy contracts and surplus FTEs, is set to become the new business model for outsourced business services.
HfS experts, along with executives from Symphony Ventures and ADP, will discuss the incredible opportunities and array of options open to enterprises today, as they navigate the multitude of options open to them.
Participants will be better positioned to understand:
- The rationale for bringing automation in house vs. implementing with BPO service providers
- The opportunity to leverage the emerging R-BPO suppliers, rather than renewing with legacy providers
- The potential of combining RPA, AI and human experts in delivering “As a Service” solutions
- What the future will look like as “Digitally Native” businesses emerge and many traditional legacy enterprises struggle to transform their legacy operating models and IT infrastructures