Innovation in Retailbanking? The Little Light on the Left Wichert van Engelen European Retail Banking Forum Vienna, march ...
Internal hurdles <ul><li>Not invented here </li></ul><ul><li>IT-investments are scattered </li></ul><ul><li>We first need ...
External hurdles <ul><li>No market </li></ul><ul><li>Not known by clients </li></ul><ul><li>Cannibalism </li></ul><ul><li>...
Ideeen Genoeg Slagvaardig innoveren in de dienstverlening
Nine Thoughts <ul><li>Look for  Fresh Money </li></ul><ul><li>There are more than  enough ideas </li></ul><ul><li>Develop ...
More of the same money Incremental Radical New  Business  creation Radical  innovation in current  business Continious imp...
1% Innovation 99% Execution Grow by managing mature business efficiently and incremental improvements Invest in creating f...
No company ever grew to greatness by cutting costs. (Jack Welch)
Target-setting Regular target-setting Targets to provoke innovation <ul><li>Specific  </li></ul><ul><li>predictable, plann...
Yet…..   Top always wants  innovation, but choses: the well-known  the short term
<ul><li>Ideas are like rabbits.  </li></ul><ul><li>You get a couple and learn how to handle them, and pretty soon you have...
 
It’s not the idea, it’s the implementation
Innovate  structuraly non-structured
Funnel 50 ideas 10 pilots 5 in production
Innovation: It’s not a funnel.  It’s a dangerous journey, from idea to money along a lot of obstacles (Eddie Obeng)
 
Businesscase Businessmodel
Innovation-dial Radicality Low    High Low     High Passion Graveyard Line organisation Sandpit Golden  mountains
6948
Ships in harbour are safe. But that’s not what ships are built for. (Alan Ada)
Case-study: Our Virtual Holland
No central bank?
Monopoly-money?
Inflation?
4 levels of participation Collaborative working Imago / brand awareness Lead generation (Virtual) financial services
Fundamentals Known and familiar Easy to understand structure Friendly environment Positive alternative to ‘Amsterdam’ With...
Targets Get involved / experienced Platform for other ING activities Learn New customers Brand awareness / publicity Coope...
Lessons learned (so far) <ul><li>Traffic by:  Events, Continuous activities (educational),  Environment </li></ul><ul><li>...
7
www.OurVirtualHolland.com Building the future today
Reasons not to (virtual) <ul><li>Lack of regulation </li></ul><ul><li>(Inter)national </li></ul><ul><li>Identity </li></ul...
Yet <ul><li>One day (mobile, internet, chat, e-mail) </li></ul><ul><li>The new internet </li></ul><ul><li>New-comers </li>...
Core-business of a financial institute: Facilitate an economy (Even a virtual economy)
Balance
Balance
Balance
Balance
Balance
Nothing venture  Nothing win
ING
Upcoming SlideShare
Loading in …5
×

Innovation in Retailbanking

1,164 views

Published on

Balance in innovation
Nine thoughts to provoke innovation

Published in: Business
0 Comments
3 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
1,164
On SlideShare
0
From Embeds
0
Number of Embeds
27
Actions
Shares
0
Downloads
0
Comments
0
Likes
3
Embeds 0
No embeds

No notes for slide
  • Innovation in Retailbanking

    1. 1. Innovation in Retailbanking? The Little Light on the Left Wichert van Engelen European Retail Banking Forum Vienna, march 15th 2008
    2. 2. Internal hurdles <ul><li>Not invented here </li></ul><ul><li>IT-investments are scattered </li></ul><ul><li>We first need a strategic vision </li></ul><ul><li>We lack knowledge and experience </li></ul><ul><li>We first need to re-organize </li></ul><ul><li>Fatalism (ok, but we are not like Google) </li></ul><ul><li>Short termism (the shareholder-value!!!) </li></ul><ul><li>Our bright ideas will be stolen by others </li></ul><ul><li>It’s not our core-business </li></ul><ul><li>Too complex data-handling </li></ul><ul><li>Our services are too complex, they only can be dealt with by personal advisors </li></ul><ul><li>Our normal IT is not even on track </li></ul>
    3. 3. External hurdles <ul><li>No market </li></ul><ul><li>Not known by clients </li></ul><ul><li>Cannibalism </li></ul><ul><li>Use of internet by elderly </li></ul><ul><li>Regulations, Laws and more regulations </li></ul>
    4. 4. Ideeen Genoeg Slagvaardig innoveren in de dienstverlening
    5. 5. Nine Thoughts <ul><li>Look for Fresh Money </li></ul><ul><li>There are more than enough ideas </li></ul><ul><li>Develop your eighth sense for the future </li></ul><ul><li>Implementation is far more important than ideas </li></ul><ul><li>To innovate you have to work structuraly non-structured </li></ul><ul><li>Use the power of Now </li></ul><ul><li>The organisations: a hybrid model </li></ul><ul><li>Be aware of the game, the actors and their roles </li></ul><ul><li>Just do it! </li></ul>
    6. 6. More of the same money Incremental Radical New Business creation Radical innovation in current business Continious improvements Fresh money
    7. 7. 1% Innovation 99% Execution Grow by managing mature business efficiently and incremental improvements Invest in creating future growth engines Run and win the game Change the game
    8. 8. No company ever grew to greatness by cutting costs. (Jack Welch)
    9. 9. Target-setting Regular target-setting Targets to provoke innovation <ul><li>Specific </li></ul><ul><li>predictable, plannable developments </li></ul><ul><li>Less specific </li></ul><ul><li>Flexible, freedom to experiment, incremental insights, search for knowledge </li></ul><ul><li>Quantitative </li></ul><ul><li>Measurable sharp focus </li></ul><ul><li>Qualitative </li></ul><ul><li>Possibilities </li></ul><ul><li>Realistic </li></ul><ul><li>conceivable realizable </li></ul><ul><li>Provoking </li></ul><ul><li>Inspiring, madness, over-the-top, discussion </li></ul><ul><li>Loss & risc averse </li></ul><ul><li>within frames: time, quality, budget </li></ul><ul><li>Focus on succes </li></ul><ul><li>Definition of succes </li></ul>
    10. 10. Yet….. Top always wants innovation, but choses: the well-known the short term
    11. 11. <ul><li>Ideas are like rabbits. </li></ul><ul><li>You get a couple and learn how to handle them, and pretty soon you have a dozen. </li></ul><ul><li>(John Steinbeck, novelist) </li></ul>
    12. 13. It’s not the idea, it’s the implementation
    13. 14. Innovate structuraly non-structured
    14. 15. Funnel 50 ideas 10 pilots 5 in production
    15. 16. Innovation: It’s not a funnel. It’s a dangerous journey, from idea to money along a lot of obstacles (Eddie Obeng)
    16. 18. Businesscase Businessmodel
    17. 19. Innovation-dial Radicality Low High Low High Passion Graveyard Line organisation Sandpit Golden mountains
    18. 20. 6948
    19. 21. Ships in harbour are safe. But that’s not what ships are built for. (Alan Ada)
    20. 22. Case-study: Our Virtual Holland
    21. 23. No central bank?
    22. 24. Monopoly-money?
    23. 25. Inflation?
    24. 26. 4 levels of participation Collaborative working Imago / brand awareness Lead generation (Virtual) financial services
    25. 27. Fundamentals Known and familiar Easy to understand structure Friendly environment Positive alternative to ‘Amsterdam’ With partners: traffic Entrepreneurial / activities International as well as Dutch
    26. 28. Targets Get involved / experienced Platform for other ING activities Learn New customers Brand awareness / publicity Cooperation partners Earn money
    27. 29. Lessons learned (so far) <ul><li>Traffic by: Events, Continuous activities (educational), Environment </li></ul><ul><li>Marketing / productmanagement </li></ul><ul><li>Current residents <-> newbies </li></ul><ul><li>Partnering </li></ul><ul><li>Focus </li></ul><ul><li>Community </li></ul><ul><li>X-over virtual / internet / real world </li></ul><ul><li>Internal effects </li></ul>
    28. 30. 7
    29. 31. www.OurVirtualHolland.com Building the future today
    30. 32. Reasons not to (virtual) <ul><li>Lack of regulation </li></ul><ul><li>(Inter)national </li></ul><ul><li>Identity </li></ul><ul><li>Pyramid </li></ul>
    31. 33. Yet <ul><li>One day (mobile, internet, chat, e-mail) </li></ul><ul><li>The new internet </li></ul><ul><li>New-comers </li></ul><ul><li>Start experimenting / learning </li></ul>
    32. 34. Core-business of a financial institute: Facilitate an economy (Even a virtual economy)
    33. 35. Balance
    34. 36. Balance
    35. 37. Balance
    36. 38. Balance
    37. 39. Balance
    38. 40. Nothing venture Nothing win
    39. 41. ING

    ×