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CV - Hesham M. Badr - 2016

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CV - Hesham M. Badr - 2016

  1. 1. Hesham M. Badr Cairo, Egypt  +201.222188994  Page 1 of 3 CAREER OBJECTIVE A top-performing, results focused and market driven professional with nearly12+ years of experience in driving sales in the business to government, business to business and retail domains, with a proven track record of growing customer volume and retaining customers. A talented team leader with the skills to build and motivate teams towards high performance, commendably manage resources, successfully handle premium customers / key accounts and build excellent rapport within and outside the organization. Ability to think outside the box and provide solutions to challenging problems. Looking for a managerial assignment with a growth-oriented company to apply professional competencies, achieve sales objectives and contribute to business growth. Target Sectors: Sports, Retail, Oil & Gas, Telecommunication, Shipping, IT, FMCG, Sales, Marketing, Customer Service SKILLS  Sales Management, Marketing Strategies, Business Development  Key Account Management, Customer Relationship Management, Customer Retention  Market Research, Trend Analysis, Competitor Evaluation  Institutional Sales, Retail Sales, Promotional Campaigns  Inventory Control, Purchase & Procurement, Strategic Alliance Development  Event Planning & Management, Business Modelling, Project Management  Bid Management, Negotiation & Deal Closure, Sales Budgeting  Planning & Organization, Analytical and Problem Solving, Communication, Presentation PROFESSIONAL EXPERIENCE Enterprise Key Government Accounts Supervisor, Mar 2011 – Present Orange (Cairo, Egypt) Highlights:  Develop prestigious customers within government and corporate entities by developing solid business relations with key decision makers, and obtained significant business; key customers and successfulbids included » Ministry of Interior (Police Tariff) Bid » General Department of Traffic (Rescue Tariff) bid (Twice) » Holding Company for Drinking Water and Sanitation, Centralized Tariff Bid » Exclusive Service Provider for most of key departments at Ministry Of Interior » Fleet Solution Bid For Al Ahram Enterprise, Largest National Newspaper in Egypt » Global MOU Signing with Akhbar Al Yom National Newspaper  Maintained a stellar customer retention record and reduced customer churn to nearly zero by fostering customer loyalty and confidence.  Met the sales targets Y-O-Y accompanied by enhancements in profitability. Key Responsibilities: Operations & Customer Service  Collaborate with the Sales Director, to devise outcome oriented sales plans and strategies, identify prospects, develop sales pitches and presentations, contact prospective clients, and close sales deals successfully.  Identify business opportunities, acquire new customers, introduce new services and products to generate customer interest, push M2M and network solutions, execute customer retention plans, and accelerate revenue generation for the company.  Practice a collaborative management style by involving support and service personnel within the company as well as management resources, to provide exceptional service to key accounts and exceed customer expectations.  Establish performance metrics for each key account (annual sales volume, customer satisfaction scores), monitor account performance and ensure that key account objectives are met.  Call weekly team meetings involving the sales teamand ensure presence of Sales Director, assess status of weekly targets that were to be achieved, and make plans for the approaching week; provide a weekly review to the Sales Director.  Plan, coordinate and execute promotional campaigns that included SMS campaigns, newsletters, fliers, setting up multiple customer contact points across locations to promote the company’s products and services.  Organize training programs for the team to facilitate their professional development, conduct team activities and foster a culture of close cooperation between teammembers. Key Account Management  Responsible for acquiring and managing a portfolio of key accounts within the government and industrial sectors, ensure client requests are attended to promptly, and develop long-termbusiness relations with clients.  Prepare the sales forecast and budgets in conjunction with the Sales Director, control expenses and ensure budgeted figures are met.  Analyze and understand business operations client to gauge where Orange solutions could play a vital supportive role and add value to operations.
  2. 2. Hesham M. Badr Cairo, Egypt  +201.222188994  Page 2 of 3  Develop, grown and maintain excellent business relations with corporate and government clients as well as with internal customers; establish transparent communication with key decision makers in client organization.  Communicate with clients on a daily basis, take prompt action to any issues raised by clients, and consistently ensure that high standards of service levels are maintained.  Assess customer needs on a regular basis, seek clarifications on service requests, and coordinate with the implementation team to modify service as needed by customer.  Collaborate with various customer facing departments and personnel, such as Customer Service and Retail Representatives to provide benchmarked customer services.  Provide customized solutions to customers by collaborating with the marketing team, ensured quality in services by enforcing proper standards and procedures, and meet customer satisfaction scores. Sector Sales Manager, May 2009 – Mar 2011 SPORTICA Sports & Leisure Solutions (Cairo, Egypt) Highlights:  Developed excellent professional network of contacts within the football industry, generated sales of the company products, and met sales targets consistently. Key Responsibilities:  Communicated with various national and local sports federations, clubs and other sporting bodies for delivering presentations on the company’s products (sporting surfaces) and obtaining sales orders.  Scanned the market (country level) for potential customers, scheduled appointments to introduce and explain products and its advantages, and closed meetings on a positive note.  Set-up follow-up meetings with customers, make effective sales pitches, held negotiations, offered discounts as per policy, ensured company profit margins were protected and closed deals successfully.  Understood customer requirements, forwarded these to the development team, acted as a coordinator between the customers and the development team.  Prepared the sales contract and had it vetted by the company’s legal team, ensured that appropriate terms and conditions were included and submitted the contract to the customer.  Maintained focused and consistent efforts to acquire new customers grow the company business, leveraged contacts with existing customers to obtain additional customers.  Renewed communications with those potential customers who had been contacted earlier but no sale was made, and made determined attempt to bring these into the company’s fold.  Prepared and presented details of all closed deals to the Commercial Director, provided updates of on-going deals and future sales plans. Property Consultant, Feb 2008 – May 2009 DAMAC Properties (Cairo, Egypt) Key Responsibilities:  Analyzed the property market in the regions, identified potential customers and opportunities and helped clients sell their properties at good prices.  Reviewed property listings through various sources (online, industry journals and magazines, newspapers etc), held discussions with sellers, inspected property to gauge its condition.  Prepared sales and lease contracts in conjunction with the legal consultant, coordinated with the agents who represented the buyer.  Constantly monitored property business environment and key changes in the market; provided advice to clients on legal issues, general conditions, prices and mortgages to help reach decisions.  Responded to client queries regarding construction, avenues of finance available, property maintenance costs, property valuation and repairs.  Carried out title searches of property under sale with support of the legal counsel, and ensured title to property was clear to avoid any legal inconvenience later.  Oversaw property closing, ensured completion and signing of all necessary documents, and release of funds.  Understood client requirements (budget, property area etc) and compiled a list of properties for clients that met these requirements. Import Sales Executive, Sep 2005 – Feb 2008 Mediterranean Shipping Company (Cairo, Egypt) Key Responsibilities:  Acted as the central coordinator for a number of retail outlets and commercial houses for expanding sales growth and achieving annual sales targets.
  3. 3. Hesham M. Badr Cairo, Egypt  +201.222188994  Page 3 of 3  Answered to customer queries regarding services, procedures, charges, documentation, and customs clearances in a professional manner, promoted company services, and obtained shipping orders.  Coordinated with the customs authorities for import clearances, ensured completion and submission of all customs documentation in time.  Explained shipping regulations, procedures and maritime law as applicable to container shipping to customers, and safety rules and norms applicable to various types of cargo.  Booked shipping orders, entered all order details in the centralized ERP system, and coordinated with other departments for order fulfillment.  Responsible for generating new leads, presenting the company’s value proposition to customers, and closing sales with a majority of contacted leads.  Extract data from the company’s system regarding prospective customers, lost sales opportunities presented data to the management for review.  Monitored trends and events in the shipping industry, competitor activity and market share, and any developing situations and apprised management of the same to facilitate decision making.  Built and maintained excellent relations with employees at the outlets and commercial house, mentored and motivated employees, arranged for trainings required, and improved performance levels.  Oversaw office administration, allocated tasks to staff and ensured completion before end of working hours. PREVIOUS ASSIGNMENTS  Jul 2004 – Sep 2005: Airport PassengerServices Agent,Emirates Airline EDUCATION Arab Academy for Science, Technology & Maritime Transport, Cairo MBA (Jul 2017) Ain Shams University, Cairo Bachelor of Commerce – Accounting (Jul 2004) PROFESSIONAL DEVELOPMENT Certifications  Jul 2011: FIFA, CIES Sports Management Diploma » Sport Law, arbitration, and judiciary sports systems » Sport Marketing philosophy,strategy,and orientation of sports products,services,events,ideas and personalities » Sport Communications processes,management, evaluating in sports activities » Sport Event Management, sponsoring,and IMC for supporting sports events » Financial management practices of sports » Sports Strategic Management Training  Huthwaite SPIN Selling Skills Training  Huthwaite Negotiation Skills Training  Bid Management Training  S.P.I.N, and Consultative Selling training  Presentation Skills  Conflict Management  Superior Customer Service  Airside, Ramp Handling, and safety  Fundamentals of Load Control  Advanced Load Control PERSONAL INFORMATION  Citizenship: Egyptian  Date of Birth: 15/04/1981  Marital Status:Married  Hobbies and Interests: Football, Books, Music  Language: Fluent in English and Arabic

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