Heroix Longitude Service Level Agreements

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Heroix Longitude Service Level Agreements

  1. 1. Viewing IT services from a business perspective Heroix Longitude Service Level © Copyright 2009 Heroix Agreements
  2. 2. Summary • Service Level Agreements(SLAs): – Measure and report on the availability of specific services • Longitude expands on traditional SLAs b l tti SLA by letting you: – Define SLAS – Combine raw data and real-world compliance measures li – See the delivery and support of IT services – Use interactive notations © Copyright 2009 Heroix
  3. 3. Longitude Service Level Agreements © Copyright 2009 Heroix
  4. 4. Performance A Pf Assessing C i Capabilities biliti • Longitude’s SLAs can: – Assess performance in Multi- tiered applications – Show if a single component is g p out of compliance – Report in real-time or historically y – Describe details of components that are out of compliance p – Take corrective action © Copyright 2009 Heroix
  5. 5. Performance Assessing Capabilities © Copyright 2009 Heroix
  6. 6. Drill Down • Drill down shows: – Real-time or historical values – Compliance details and levels –HHow a component t compares with specified compliance p p thresholds © Copyright 2009 Heroix
  7. 7. SLA Drill Down © Copyright 2009 Heroix
  8. 8. Annotations • SLA annotations: – Note background or explanatory information – Document actions taken – Help management, clients, clients or other IT stakeholders with future reporting © Copyright 2009 Heroix
  9. 9. SLA with Annotations © Copyright 2009 Heroix
  10. 10. Next Steps Tour - View full Product Flash Tour Trial - Download a Free Trial Pricing - See Pricing Information Contact Heroix N C t tH i Now info@heroix.com 1-800-229-6500 © Copyright 2009 Heroix

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