Personal Information
Organization / Workplace
Panama Panama
Occupation
Enterprise Tech Support Sr. Analyst, Storage Team Lead
Industry
Technology / Software / Internet
About
• Enterprise, Tech Support Supervisor of 15 direct agents and 15 inderectly.
• Provides comprehensive documentation of problems and solutions using appropriate information systems.
• Identifies opportunities for process and procedure enhancements to drive efficiency and customer service levels.
• Responsible of Prosupport Plus and Storage queues Metrics and Performance
• Create Networking and Bonding between different business units like Comercial Team, Technical Account Managers, Resolution Managers and Coaches, who can help to resolve complex situations.
• Support Policies and Procedures development. Trainings and Updates
• Responsible of New Hire Onboarding, Tool Acc...