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  1. 1. HERDY V. HERVERA Contact No.: 050-7250631 E-Mail Address: Visa Status: Visit Visa Work Experience: 4 Years of Job Experience in UAE Previous Designation: Team Leader / Sales & Customer Service CAREER OBJECTIVE: To obtain a challenging post at a reputable organization that will utilize both of my educational background and professional experience as a contribution to the organization’s noble goals and simultaneously provide excellent opportunities for career development and personal growth. SUMMARY PROFILE: Innovative professional with more than 4 years of progressive experience within the IT/Electronics Products, Customer Service and Retail/Sales including ADMINISTRATION, TECHNICAL SUPPORT, MERCHANDISING, MARKETING and MANAGEMENT industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. KEY SKILLS AND COMPETENCIES:  Excellent communication skills (listening, verbal, written)  Leadership/management skills  Multicultural sensitivity/awareness  Teamwork  Planning/organizing  Computer skills: Word, Excel, PowerPoint, Outlook, Laptop & PC Troubleshooting  Problem-solving/Reasoning/Creativity  Flexibility/Adaptability/Managing multiple priorities  Interpersonal abilities  Computer/technical literacy  Analytical/research skills  Market research  Languages known: English, Tagalog ACHIEVEMENTS:  First sales executive who achieved the maximum sales in the history of Al Otaiba Communications  Active participant of major exhibitions like GITEX (Gulf Information Technology Exhibition), ADES (Abu Dhabi Electronics Shopper) from year 2010 to 2014. PROFESSIONAL EXPERIENCE: DESIGNATION: TEAM LEADER
  2. 2. ORGANIZATION: Al Otaiba Communications DATE JOINED & END: September 2013 – December 2014 Job Profile:  Managing sales promoters in major power retailers like Plug Ins, Jackys, EMAX, Geant, Lulu Hypermarkets, Dubai Duty Free, etc.  Handling customer service department by monitoring customers’ queries/complaints, resolving after sales issues, and maintaining excellent customer service.  Creating reports to update the senior level management with regards to sales, presentations, paperwork & staffs’ concerns.  Conducting sales training and development; developing a team strategy to reach a certain goal.  Communicating clear instructions to team members, monitoring their performance and participation to evaluate team’s progress.  Organizing store visits in major power retailers; creating relationship with staffs & showroom management; promoting brand awareness.  Coordinating with promotional events such as exhibitions like GITEX, ADES, etc. DESIGNATION: SALES EXECUTIVE ORGANIZATION: Al Otaiba Communications DATE JOINED & END: September 2010 – September 2013 Job Profile:  Assigned in leading power retailers in UAE including EMAX, Sharaf DG, Plug Ins, Jackys & Dubai Duty Free as a Brand Promoter of Sitecom (networking brand) products.  Demonstrating and explaining products, methods, or services in order to persuade customers to purchase products or utilize services; suggesting specific product purchases to meet customers’ needs.  Identifying interested and qualified customers in order to provide them with additional information and offer the easy solution.  Setting up and arranging displays and demonstration areas to attract the attention of prospective customers.  Learning about competitors’ products and consumers’ interests and concerns in order to answer questions and provide more complete information.  Selling products being promoted, and keeping records of sales to achieve a specific target. DESIGNATION: CUSTOMER SERVICE REPRESENTATIVE ORGANIZATION: Wynnett Solutions DATE JOINED & END: September 2009 – August 2010 Job Profile:
  3. 3.  Handling an outbound account for US/Canada, selling telephone services/add-ons for Rogers Communications.  Obtaining client information by answering telephone calls; interviewing clients; verifying information.  Informing clients by explaining procedures; answering questions; providing information.  Updating job knowledge by studying new product descriptions; participating in educational opportunities.  Accomplishing sales and organization mission by completing related results as needed. EDUCATIONAL ATTAINMENT: ASSOCIATE DEGREE IN COMPUTER SYSTEM & NETWORK TECHNOLOGY College/University: AMA Computer College – Philippines Year Graduated: 2009 Achievement/Awards: Dean’s List, Most Outstanding Student, Leadership Award, Best in Networking PERSONAL INFORMATION: Marital Status: Single Age: 23 Place of Birth: Philippines Date of Birth: May 24, 1991 Citizenship: Filipino Passport No.: EC1922378 CHARACTER REFERENCE:  Available upon request. I hereby certify that the above information is true and correct to the best of my knowledge. HERDY V. HERVERA