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Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthuse users

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Watch the full presentation at: https://www.youtube.com/watch?v=rqwhggfb_6w

With 70% of organizations using SharePoint put over a third of all managers and employees agreeing they hate to use it – we recognized the need for a changed approach. This is what we've done with adenin Digital Assistant, the world's first AI-powered workplace assistant that connects to *ALL* existing data sources to answer questions, give relevant updates and execute commands.

Presented by Henry Amm, Director Digital Assistant Program, at adenin TECHNOLOGIES. Intra.Net Reloaded conference Boston, April 2019.

Published in: Technology
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Unlearn Intranets - Why SharePoint and other Intranets commonly fail to enthuse users

  1. 1. We started listening to users, so we stopped making Intranets
  2. 2. Guess how many different Intranet products exist today?
  3. 3. Intranet vendors
  4. 4. BREAKING NEWS All Intranets are the same eliably can order Avocado Toast from Uber Eats STOCKS Rice Krispies ▲ 0.8% Pound Sterling ▼ 3.1% Pepp • Blogs • Collaboration • Knowledge Management “Digital” Transformation isomorphism similarity of the processes of one organization to those of another be it the result of imitation or independent development under similar constraints
  5. 5. Market share 0.0% 12.5% 25.0% 37.5% 50.0% 62.5% SharePoint Homegrown Facebook MediaWiki Wordpress Confluence Lotus SocialText Product Source: Prescient Digital Media
  6. 6. Market share Source: Prescient Digital Media 70% Organizations use SharePoint
  7. 7. How to make it a success Give it a purpose Ensure stakeholder buy-in Write engaging content Have a dynamic homepage Use gamification Foster collaborationReflect the company culture Empower Your Employees Don’t Just Name Your Intranet but Give It Character
  8. 8. “Why won’t it find this blasted Powerpoint” Larry “Hold on I’m calling their Helpdesk” Karen “Reading all those engaging Corporate News” Herald
  9. 9. “Totally your fault” • Not giving enough attention to users • No integration of processes • Failure to inform staff • Outdated information • Complicated navigation • Improper search • No proper governance • No strategy • Sending too many or not enough email alerts
  10. 10. –Gartner “Since the emergence of the intranet in the mid-1990s, organizations have seen wave after wave of intranet failure, renewal, stagnancy and failure once again.”
  11. 11. Pretty bad. 27% 23% 35% 38% 0% 13% 25% 38% 51% Employees Executives Source: Prescient Digital Media
  12. 12. Pretty bad. 36% Time wasted looking for & consolidating info Source: Forrester and IDC
  13. 13. Pretty bad. 36% Time wasted looking for & consolidating info Source: Forrester and IDC 61% 4 or more systems 13% 11 or more systems
  14. 14. Pretty bad. 75% Struggle to log into multiple applications 38% Unable to access data and apps at work 36% Time wasted looking for & consolidating info Source: Forrester and IDC
  15. 15. Data silos Wiki Travel Project Mgmt Learning & Developmen t User Mgmt ERP Enterprise Search Legal Chat Extrane t Finance Shift- planing Talent Mgmt Intranet Portal Expense s Infrastructur e Procureme nt Sales / CRM HR Ideation Tool VoIP Helpdesk Service Desk Invoicing Docs ESN KM Commu nities MDM Benefit s Health Insurance
  16. 16. APIs 0 25 50 75 100 125 2004-01 2007-01 2010-01 2013-01 2016-01 2019-01 Google Trends “Rest API” interest over time
  17. 17. APIs >50% Percentage of B2B Collaboration via APIs Source: Cloud Elements API integration technologies are seeing growing adoption across many industries. By (…) adding this option to existing business processes, organizations can deliver the same quality (…) with much less overhead.
  18. 18. Data silos Wiki Travel Project Mgmt Learning & Developmen t User Mgmt ERP Enterprise Search Legal Chat Extrane t Financ e Shift- planing Talent Mgmt Intranet Portal Expense s Infrastructur e Procureme nt Sales / CRM HR Ideation Tool VoIP Helpdesk Service Desk Invoicing Docs ESN KM Commu nities MDM Benefit s Health Insurance
  19. 19. Alexa skill Android Auto Receive notifications from anywhere Ask the AI anything Fill out forms on the go A chatbot for everyone (incl. Webchat) Use from your browser Embed into SharePoint Pin Cards Manage all approvals 3 10 2 1 4 5 6 7 8 9
  20. 20. Quantifying digital workplace impact 17% Employee engagement 15% Work/life balance Source: Digital Workplace Group
  21. 21. 17% Workplace Satisfaction 72% New recruits positively impacted $60m Lowered attrition rate Source: Digital Workplace Group
  22. 22. @adenin Follow us

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