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GLIDE
Re-engagement
How can we help volunteers feel
accomplished at end their service 

and walk away thinking 

“I want to do this again”?
• To reduce confusion/friction for first-time volunteers.
• Improve retention and convert to long-term.
• Automize and digi...
• After service, we saw volunteers standing around and
unsure what to do next.
• Durning interviews, volunteers expressed ...
Debrief
Testimonial
Debrief Email
Tired What next? How did I do? Unsatisfied
Debrief
Testimonial
Debrief Email
Tired Satisfied, fulfilled
Heidi’s future journey
After service
Great job everyone! 

It’s time to clean up so that 

we can be ready for dinner.
Okay, Heidi, you sweep. 

Mike, wash the trays.
Thanks everyone! We served 

500 meals today. We could not have
done this without you!
My name is Mike. 

I used to come here to eat. 

Glide helped me get back on my feet.
Volunteers like you really 

make a ...
Our most pressing needs are months of 

January, February, August and September. 

It would be greatly appreciated 

if yo...
Within 24 hours…
End of the year…
What we did
• After service, we added a touch point for staff members and
volunteers to regroup and set expectations.
• Af...
Thank you.
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
Glide Volunteer Experience - reengagement
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Glide Volunteer Experience - reengagement

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In the beginning of November visited we the Glide Foundation to help propose a better Experience Design for people that volunteer to make and serve food for homeless people.

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Glide Volunteer Experience - reengagement

  1. 1. GLIDE Re-engagement
  2. 2. How can we help volunteers feel accomplished at end their service 
 and walk away thinking 
 “I want to do this again”?
  3. 3. • To reduce confusion/friction for first-time volunteers. • Improve retention and convert to long-term. • Automize and digitize their experience. • Educate volunteers about other programs in Glide. Goals
  4. 4. • After service, we saw volunteers standing around and unsure what to do next. • Durning interviews, volunteers expressed that they didn’t feel like they made an impact. • Some volunteers left after service not participating in clean up or lunch • Volunteer data seemed to get lost in the shuffle Current Experience
  5. 5. Debrief Testimonial Debrief Email Tired What next? How did I do? Unsatisfied
  6. 6. Debrief Testimonial Debrief Email Tired Satisfied, fulfilled
  7. 7. Heidi’s future journey
  8. 8. After service
  9. 9. Great job everyone! 
 It’s time to clean up so that 
 we can be ready for dinner.
  10. 10. Okay, Heidi, you sweep. 
 Mike, wash the trays.
  11. 11. Thanks everyone! We served 
 500 meals today. We could not have done this without you!
  12. 12. My name is Mike. 
 I used to come here to eat. 
 Glide helped me get back on my feet. Volunteers like you really 
 make a difference.
  13. 13. Our most pressing needs are months of 
 January, February, August and September. 
 It would be greatly appreciated 
 if you can find time to come back and 
 help us in those months.
  14. 14. Within 24 hours…
  15. 15. End of the year…
  16. 16. What we did • After service, we added a touch point for staff members and volunteers to regroup and set expectations. • After clean-up (before lunch) - a staff member shares meal count and a “we couldn’t have done this without you” statement to reinforce volunteer impact. • Another touchpoint we introduces here is staff stating the importance of cleanup after service to ensure that volunteers will stick around. • We capture volunteer contact information systemically.
  17. 17. Thank you.

In the beginning of November visited we the Glide Foundation to help propose a better Experience Design for people that volunteer to make and serve food for homeless people.

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