Know It

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Know It

  1. 1. What ever happened to the IT Handbook? Mike Veitch UK Circuit Riders Conference 9 th June 2009
  2. 2. Is the following situation familiar?
  3. 3. A typical call starts Can you help? I can't connect to the internet this morning.
  4. 4. Absolutely correct, but will it work? Ok. It'll take a couple of minutes to fix this. All I need from you is the router password
  5. 5. What's a router? I didn't even know it had a password. Probably not then?
  6. 6. Frustrating, isn’t it? Thus begins a typical morning
  7. 7. Can this be sorted?
  8. 8. The solution must be Not so much a big idea, rather a small idea.
  9. 9. Simple to use little or no ICT skill or knowledge required The solution must be
  10. 10. Simple to use Accessible Can anyone use this product? The solution must be
  11. 11. Paper based Simple to use Accessible A4 paper and a pen or pencil is all you need. The solution must be
  12. 12. Paper based Supported Simple to use Accessible The users will be able to contribute The solution must be
  13. 13. Paper based Supported Simple to use Accessible Low cost It is not free but is distributed at cost The solution must be
  14. 14. Low cost Paper based Supported Must be simple Accessible It may just work Maybe this will be a solution
  15. 15. A product for larger organisations
  16. 16. 5 – 25 Staff Most voluntary organisations are in this group
  17. 17. 5 – 25 Staff A product for larger organisations
  18. 18. 5 – 25 Staff More than one individual responsible for information
  19. 19. 5 – 25 Staff Server More than likely to have a server
  20. 20. 5 – 25 Staff Server Internal email Using exchange or similar product
  21. 21. 5 – 25 Staff Server Internal email Accidental Techie Likely to have someone who acts as a systems administrator
  22. 22. 5 – 25 Staff Server Internal email Accidental Techie Support company Relies on external support
  23. 23. Larger organisations supported
  24. 24. Small or micro organisation
  25. 25. Fewer than 5 Staff Could be only one or run by volunteers
  26. 26. Fewer than 5 Staff A product for the small organisation
  27. 27. Fewer than 5 Staff Maintained by an individual
  28. 28. Fewer than 5 Staff Peer-to-peer May be using Networked storage and printing
  29. 29. Fewer than 5 Staff Peer-to-peer Webmail Might use POP3/SMTP or similar
  30. 30. Fewer than 5 Staff Peer-to-peer Webmail Few skills No person with IT management skills
  31. 31. Fewer than 5 Staff Peer-to-peer Webmail Few skills No support No formal access to external support
  32. 32. Micro organisations unsupported
  33. 33. Larger organisations supported Micro organisations unsupported
  34. 34. So how does it work?
  35. 35. Larger organisation
  36. 36. Larger organisation support vendor
  37. 37. Larger organisation support vendor
  38. 38. Larger organisation support vendor the helpful helpdesk a community interest company
  39. 39. Larger organisation
  40. 40. Larger organisation knowIT.org.uk
  41. 41. Larger organisation knowIT.org.uk
  42. 42. Larger organisation knowIT.org.uk
  43. 43. Larger organisation support vendor knowIT.org.uk the helpful helpdesk a community interest company
  44. 44. Small organisation
  45. 45. Small organisation
  46. 46. Small organisation knowIT.org.uk
  47. 47. Small organisation knowIT.org.uk
  48. 48. Small organisation knowIT.org.uk
  49. 49. Who can use knowIT?
  50. 50. VCO and charities Who can use knowIT? Not for profit organisations in the Third Sector
  51. 51. VCO and charities Circuit Riders Who can use knowIT? ICT staff or volunteers offering support to the sector
  52. 52. Individuals VCO and charities Circuit Riders Who can use knowIT? Personal use (non – commercial)
  53. 53. Individuals ICT support vendors VCO and charities Circuit Riders Who can use knowIT? Commercial support companies supplying the sector
  54. 54. Individuals ICT support vendors VCO and charities Circuit Riders Social Enterprises Who can use knowIT? Trading businesses with a social purpose
  55. 55. Individuals ICT support vendors VCO and charities Circuit Riders Social Enterprises Have we missed anyone? That should be enough users to start with
  56. 56. Support Companies ICT Volunteers Internet resources Circuit riders Getting support Commercial support companies supplying the sector
  57. 57. So what do we do next?
  58. 58. So what do we do next? Distribute samples There are copies of the IT Handbook V0.8 available
  59. 59. So what do we do next? Distribute samples Sign up test users If you wish to join the test then please sign up
  60. 60. So what do we do next? Continue work on V0.9 Distribute samples Sign up test users This is the final design and layout version
  61. 61. So what do we do next? Continue work on V0.9 Recruit a sponsor Distribute samples Sign up test users The minimise the cost to the user – a sponsor would help
  62. 62. Better get on with then Continue work on V0.9 Recruit a sponsor Distribute samples Sign up test users
  63. 63. Thank you for paying attention Mike Veitch

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