Unattended Computer Operations
in the Banking Industry
SPECIAL GUEST
Jim Sweeney, Hills Bank
First Vice President of IS
an...
Upcoming Webinars
Chuck Losinski
Director of Automation Technology – Robot
Broadcasting live from Eden Prairie in Minnesota, USA
Yvonne Schu...
Does your team need more automation?
Unattended Computer Operations
in the Banking Industry
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
Banking Industry Issues
• Consistent processing needed (no mistakes)
• Customers must not see the problem first
• Unplanne...
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
Jim Sweeney
First Vice President
Information Systems – Computer Operations
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SCHEDULE ...
What We Resolved
• Automated file transfer processes between servers
• Organized processing occurs in the correct order
• ...
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
How Robot/SCHEDULE Helped
• Event-driven schedule
– Reactive jobs
– Group jobs
• File Transfers
– File renames
– File depe...
Robot/SCHEDULE
IBM i
Enterprise Server
− History
− Events
Robot/SCHEDULE and
Robot/SCHEDULE Enterprise
Robot/SCHEDULE Demonstration
• Create a group job with members
• Create a reactive job
• Execute a file transfer
• Show th...
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
How Robot/CONSOLE Helped
• Message Centers
– Escalation that is flexible
– Monitor system objects or “resources” like job ...
Message
Queues
QSYSOPR
App *MSGQ
Resources:
Devices,
subsystems,
jobs, job queues,
CPU, HTTP,
MQ
Logs:
QAUDJRN
FTP
QHST
Ro...
Robot/CONSOLE Demonstration
• Show message center escalation setup
• Show notification lists
• Create a message set to ans...
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
How Robot/SAVE Helped
• You tell us your save requirements
– Full system or only certain libraries or directories
– How lo...
A /systems Company
Robot/SAVE Overview
Libraries, documents,
files, programs,
IFS directories, and files
Restricted State
...
Robot/SAVE Demonstration
• Show a typical backup setup in Robot/SAVE
– Library and IFS objects
• Show media tracking
• Sho...
Agenda
• Banking Industry Issues
• Interview with Jim Sweeney at Hills Bank
• A Summary of What We Resolved
• How Robot/SC...
Banks Need to Process Reports
Robot/REPORTS
• Automate report distribution
– Email
– Print remotely
– View online
• Build ...
Robot/REPORTS Overview
Online Storage
Report
Viewing
Print on Demand
PDF, HTML,
CSV, or TXT
Segment
and Bundle
Reports
Rep...
© 2013 Help/Systems. Company Confidential.3/20/2014 27
InterMapper suite of network monitoring, mapping, and alerting soft...
PRESENTATION RECAP:
• Automation improves efficiency
• Automation helps you meet regulations and pass audits
• Automation ...
Thank you for joining us today!
Website: www.helpsystems.com
Telephone: 800-328-1000 sales
952-933-0609 support
Special Gu...
Unattended Computer Operations in the Banking Industry
Unattended Computer Operations in the Banking Industry
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Unattended Computer Operations in the Banking Industry

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Running your core banking applications on IBM i? Let’s appraise your situation: downtime is unacceptable, consistent processing required, lots of regulations, customers must not see problems first, not enough staff, not enough time…

Sound familiar? When it comes to banking, there are clear benefits to investing in automated operations. See how banks running Jack Henry, Fiserv, and other banking applications are doing the same.

Just imagine an automated environment with all the benefits Robot can provide:

• 24/7 unattended operations automating reports, running queries, and transferring files on IBM i and Windows, UNIX, or Linux
• No more submission errors from batch, interactive, or distributed jobs
• Customized operations rules for answering messages, monitoring resources, disk space cleanup, backups, and more
• No more manual checklists
• A modern graphical interface to monitoring and scheduling tools

Published in: Technology
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Unattended Computer Operations in the Banking Industry

  1. 1. Unattended Computer Operations in the Banking Industry SPECIAL GUEST Jim Sweeney, Hills Bank First Vice President of IS and Computer Operations
  2. 2. Upcoming Webinars
  3. 3. Chuck Losinski Director of Automation Technology – Robot Broadcasting live from Eden Prairie in Minnesota, USA Yvonne Schumacher Training and Services Consultant Unattended Computer Operations in the Banking Industry
  4. 4. Does your team need more automation? Unattended Computer Operations in the Banking Industry
  5. 5. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  6. 6. Banking Industry Issues • Consistent processing needed (no mistakes) • Customers must not see the problem first • Unplanned downtime not allowed • Lots of regulations: GLBA, FDIC, state and internal auditors • Many vendor applications that need coordination • Maintain current IT staffing level while growing the bank • Not enough time…and time is money
  7. 7. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  8. 8. Jim Sweeney First Vice President Information Systems – Computer Operations
  9. 9. • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider Agenda
  10. 10. What We Resolved • Automated file transfer processes between servers • Organized processing occurs in the correct order • Established an escalation notification process for Jim and data center staff • Messages are intercepted at key processing points • Jobs reacting to messages from Jack Henry • Monitor server equipment • Automated full system restricted state backup • No night operator!
  11. 11. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  12. 12. How Robot/SCHEDULE Helped • Event-driven schedule – Reactive jobs – Group jobs • File Transfers – File renames – File dependencies • Reporting – Who changed the job? – Who’s authorized to change jobs? – History of the jobs
  13. 13. Robot/SCHEDULE IBM i Enterprise Server − History − Events Robot/SCHEDULE and Robot/SCHEDULE Enterprise
  14. 14. Robot/SCHEDULE Demonstration • Create a group job with members • Create a reactive job • Execute a file transfer • Show the: – Completion history and Schedule Activity Monitor – Good Morning Report – Audit results • Show Robot/ALERT interface
  15. 15. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  16. 16. How Robot/CONSOLE Helped • Message Centers – Escalation that is flexible – Monitor system objects or “resources” like job queues and subsystem status • Central Console – “See” all IBM i events in one window – Robot/NETWORK consolidation and performance monitoring • Message Sets – Intercept messages from your business application – Execute jobs or other commands – Automate message response
  17. 17. Message Queues QSYSOPR App *MSGQ Resources: Devices, subsystems, jobs, job queues, CPU, HTTP, MQ Logs: QAUDJRN FTP QHST Robot/CONSOLE on each partition Robot/ALERT Two-Way SMTP/POP3, SNMP, SMS Robot/NETWORK Status Center Notification of Exceptions SNMP/PING: Robot/TRAPPER
  18. 18. Robot/CONSOLE Demonstration • Show message center escalation setup • Show notification lists • Create a message set to answer inquiry messages • Create a message set to intercept an info message then execute a job • Show resource monitoring • Show Robot/TRAPPER message center for PINGING • Show Robot/ALERT interface
  19. 19. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  20. 20. How Robot/SAVE Helped • You tell us your save requirements – Full system or only certain libraries or directories – How long to keep the data • We track volume usage and catalog objects saved – Generate audit and restoration reports automatically – Automate tape tracking (physical or virtual) – Easy restore operations (one object or full system)
  21. 21. A /systems Company Robot/SAVE Overview Libraries, documents, files, programs, IFS directories, and files Restricted State Object Archive Tape Vaulting Any IBM i Save Restoration Reports VTL or AML Centralized Media Management Encryption
  22. 22. Robot/SAVE Demonstration • Show a typical backup setup in Robot/SAVE – Library and IFS objects • Show media tracking • Show object archive • Show Robot/ALERT interface
  23. 23. Agenda • Banking Industry Issues • Interview with Jim Sweeney at Hills Bank • A Summary of What We Resolved • How Robot/SCHEDULE and Enterprise Helped • How Robot/CONSOLE and ALERT Helped • How Robot/SAVE Helped • Other Products to Consider
  24. 24. Banks Need to Process Reports Robot/REPORTS • Automate report distribution – Email – Print remotely – View online • Build archival process around business and operations reports – Retention system • Satisfy auditors with historical information
  25. 25. Robot/REPORTS Overview Online Storage Report Viewing Print on Demand PDF, HTML, CSV, or TXT Segment and Bundle Reports Report Security and Audit Short-Term or Long-Term Archive
  26. 26. © 2013 Help/Systems. Company Confidential.3/20/2014 27 InterMapper suite of network monitoring, mapping, and alerting software is comprised of 3 products which work together seamlessly: InterMapper ● InterMapper Flows ● InterMapper RemoteAccess
  27. 27. PRESENTATION RECAP: • Automation improves efficiency • Automation helps you meet regulations and pass audits • Automation eliminates errors • The integrated Robot solution offers the highest level of both automation and quality Questions?
  28. 28. Thank you for joining us today! Website: www.helpsystems.com Telephone: 800-328-1000 sales 952-933-0609 support Special Guest: Jim Sweeney from Hills Bank in Hills, Iowa Presenters: chuck.losinski@helpsystems.com yvonne.schumacher@helpsystems.com Contact Information Chuck Losinski Director of Automation Technology – Robot Yvonne Schumacher Training and Services Consultant

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