Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Maximo mobile work management in the hospitality industry

252 views

Published on

Getting Facility Management Staff to the right place to resolve guest issues quickly and efficiently is critical for customer satisfaction. Without a mobile solution, maintenance staff would need to pick up work orders from a central location or offices spread throughout the hotel or resort campus.

Published in: Software
  • Be the first to comment

  • Be the first to like this

Maximo mobile work management in the hospitality industry

  1. 1. Maximo Mobile Work Management In the Hospitality Industry Stephen Hume – Senior Maximo Consultant May 2017
  2. 2. Agenda • The Industry • The Problem • The Solution • About BPD Zenith • About the Author
  3. 3. The Industry Hospitality is a Multi-Billion Dollar Global Industry Businesses that provide accommodations, travel, food and beverage and entertainment to the Traveling Public Main Product Produced = Customer Satisfaction Highly Competitive, reputation is critical to success Every city, town and village in the world has components of the Industry World’s largest hotel has 7,351 rooms Most expensive hotel room is in Geneva - $61,000 to $84,000 per night 85%of inquiries from HOTELSfor EAMsolutions are about SaaS(Cloud based Solutions) World’s Smallest Hotel in Copenhagen
  4. 4. The Industry Resorts are often Massive Complexes, comprised of several building spread out over a large area, hundreds of rooms and an army of staff looking after it all.
  5. 5. The Industry All it takes is some bad information about a hotel or restaurant to be posted on the internet for the business to be damaged beyond repair. Source of images: tripadvisor.com
  6. 6. The Problem(s) Getting Facility Management Staff to the right place to resolve guest issues quickly and efficiently is critical for customer satisfaction. Without a mobile solution, maintenance staff would need to pick up work orders from a central location or offices spread throughout the hotel or resort campus. Or customer service staff would have to call the maintenance staff and rely on verbal communications to relay new work that is required throughout the day. When the work is completed, or any issues encountered doing the work, the maintenance staff would need to then either travel back to an office to update the work order, save their updates for the end of the day, or remember to call customer service to pass along the completion details.
  7. 7. The Solution Maximo configured for the Facilities Management Staff
  8. 8. The Solution Guest or Staff send email to Facilities Service Desk SR Created and email sent back to reporter to tell them the number Work Order created using job plan and assigned to the correct crew Crew receives notification of new work order and proceeds to the location to fix the issue Issue is fixed, details reported in Mobile Application, reporter is notified of resolution
  9. 9. The Solution – How it all works Maximo Email Listener received email and generates SR SR Workflow is auto triggered generates email to reporter Action on the SR workflow creates the right type of approved work order using job plans Escalation runs to find new work order and send email details to members of the ownergoup Worker goes to the location of the issue, fixes the issue, takes photos and completes the work order using Maximo Mobile Work Manager Setting status of Work Order to COMP changes the SR to Resolved. An escalation on the SR then sends notification to the reporter that the issue is resolved.
  10. 10. The Solution – The beauty of the design The only human interaction is the need to send an email reporting the issue. And then logging into the Mobile Work Management App to get the details of the issue, report progress, record time taken, materials used, attach photos and complete the work. All intervening steps happen automatically and take seconds to complete
  11. 11. The Solution – Components of Maximo Email Listener Automated Workflow
  12. 12. The Solution – Components of Maximo Communication Templates Job Plans
  13. 13. The Solution – Components of Maximo Service Requests Work Orders
  14. 14. The Solution – Components of Maximo Escalations Actions
  15. 15. The Solution – Components of Maximo Maximo Anywhere Work Manager Maximo (in the Cloud)
  16. 16. Founded in 1994, our Headquarters are in the UK. We have global operations in North America, Europe and Asia Pacific – offering a 24x7 ‘Follow the Sun’ support service. Highest level of IBM Accreditations and Maximo Partner of the Year: • Early adopters of Cloud • Forward thinking solutions • Trusted advisor to clients Experience and capability to help hotel and conference centre operators leverage data to meet capacity demands, operate more efficiently, address rising costs, and differentiate their service. BPD Zenith is an Enterprise Asset Management partner for organizations worldwide. Our solutions are purpose-built for specific industries, providing complete platforms that are designed to make the world work better.
  17. 17. Thank You Stephen Hume Senior Maximo Consultant BPD Zenith (Canada) stephen.hume@bpdzenith.com Stephen Hume is a seasoned Maximo Consultant working for BPD Zenith (Canada), recently retired from the role of President for the Canadian Maximo User Group. He has done presentations at the following user group meetings. Facility Management Maximo User Group, Maximo Utility Working Group, Western Canada Maximo User Group, Canadian Maximo User Group, IBM Pulse, IBM Interconnect. His presentation topics have included; Upgrade Lessons Learned; Health Safety and Environment in Maximo; Mobile Incident Reporting using Maximo Anywhere; How to Prepare for and Survive an IBM Audit; Throw Away the Log Books with Maximo Operator Logs.

×