1. HELEN DAWN SAULNIER
16 Clarendon St., Saint John, NB E2K 1A4
email: helen.saulnier@gmail.com
Phone: 506-214-5507 (leave message)
PROFILE
Flexible, great work ethic, excellent typing skills and strong computer skills. Strong experience in
General office duties with ability to complete account receivable/payable. With over 20+ years’
experience in customer service roles. Can work alone or be an adaptable team player who
possesses excellent written and verbal communication skills. Ability to provide excellent
customer service, and develop outstanding relationships with colleagues and customers. With
this I can initiate focus, excellent multi-tasking skills and the ability to meet tight deadlines.
WORK EXPERIENCE
June 17 to July 25, 2014
MANPOWER
Temporary agency, for more than 55 years, Manpower has been dedicated to enriching people's
lives with meaningful employment and development opportunities, and providing companies
with innovative workforce solutions that help them increase agility, improve productivity and
boost the bottom line.
CUSTOMER SERVICE ASSOCIATE II – FOR IRON MOUNTAIN
· Place credits and/or revise the invoices; Run various types of reports including open
invoice reports, Cost & Activity, shredding and inventory reports. ; Data entry some their
inventory especially corrections
IRON MOUNTAIN JUNE 4, 2007 TO MAY 30, 2014
Founded in 1951, Iron Mountain stores and protects billions of information assets, including
business documents, backup tapes, electronic files and medical data. Also they deal with secure
shredding.
The company's real estate network of 64 million square feet across nearly 1,000 facilities in 32
countries allows it to serve customers around the world with speed and accuracy.
CUSTOMER SERVICE ASSOCIATE II AND FAX TEAM REPRESENTATIVE 2007 TO 2014
On Fax Team - placed orders and helped with lots of data entry items.
As a Customer Service Associate I and II; Resolved issues and process invoices/balances/credit
card payments. In 2011, was “Employee of the Quarter” for 2nd
Quarter.
Quote from an Account manager: “I will miss your incredible abilities, professionalism,
responsiveness and great personality. I wish you the best on all future endeavors and thank you
for all of the help you have given me.”

2. Key accomplishments
· Create new accounts and Consolidate of Accounts, from 2 to approx 20 accounts
· Help negotiate new pricing and/or contract for the customer
· Place credits and/or revise the invoices
· Run various types of reports including open invoice reports, Cost & Activity, shredding
and inventory reports.
· Data entry some their inventory especially corrections
FAIRWEATHERS INSURANCE JULY 1994 TO JUNE 2007
Fairweathers Insurance provides customer satisfaction, excellent premium value and
exceptional service, since 1877. They have access to a variety of insurance markets in
North America, and contacts worldwide. They have standard insurance coverage or
coverage the strange and unusual coverage.
SWITCHBOARD OPERATOR/INSURANCE TYPIST, 1994 - 2007
First started part-time (summer girl) from July 1994 to December 1996. I was hired full time
January 1997 as the Switchboard Operator/Insurance Typist.
Key accomplishments:
· Answer phones, take messages, help customers to best of my ability.
· Typed letters, cheques, any typing that was required including data entry
· Took payments, made bank deposits daily
· Filing, photocopying, order office supplies
· Some accounting - compare our statements to the various insurance companies statement
FAIRWEATHERS INSURANCE 2003-2007
Cleaner for Fairweathers Insurance on the weekends.
RESOLVE(presently called Millenium I) Data Entry Clerk - entering coupon information into
computer. December 2003 to February 2004. January 2005-February 2005.
Pizza Shack - West & Friendly’s Convenience Store - Counter Clerk - April 2000 to August 2003;
then April 2004 to 2005. - same duties as Bayside Pizza & convenience.
Bayside Pizza & Convenience - Counter Clerk - October 1999 to February 2000. -Answer phones,
take orders, make pizza & donairs/prepare vegetables & pizza dough/operate the 649 machine
& cash register/clean work area & store/stock pop cooler/movie rentals/serve alcohol.

3. Canadian Mental Heath Association - Potted Roses Program Co-ordinator 1996
- Called Businesses to see if they wanted orders for rose plants for Valentine’s Day
- Sent brochures and order forms to them -collected money and deliver roses
- Kept track of everything for the following year
EDUCATION
Honours Diploma in MicroComputer Business Application 1994
Academy of Learning, Saint John, NB
Course work included: *Typing Speed Development*Word Perfect 5.1 advanced*Lotus 1-2-3
(Basic & Intermediate)*Bookeeping*Bedford (AccPac’Simply Accounting’, Advanced)*Desktop
Publishing(using Word Perfect)*Job Search & Resume Preparation*Microsoft Excel &
Word*AccPac Plus(G/L; A/P;A/R)*dBase IV*Windows*MS-Dos
Conversational French level 2A 1991
N.B.C.C. - Saint John, B
Typing II 1990
N.B.C.C. - Saint John, NB
Simonds High School - Saint John, NB
College Preparatory
SKILLS
60+ WPM - typing speed
February 1989 to September 1991 -was the Manager at Hungry’s Restaurant - was able to
control inventory; supervise small staff; prepare work schedules.
VOLUNTEER EXPERIENCE (Volunteer of Year)
Canadian Mental Health Association 1998 to 2000
Office Assistant
· In-person and telephone reception
· Filing, typing, bank deposits, photocopying
· Registering people for social events, writing up tax receipts
REFERENCES WILL BE SUPPLIED UPON REQUEST