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Helen Bevan
@helenbevan
#ALF2019
#ProjectA
of staff and patients
Unleashing the transformational
Ambulance Leadership Forum 2018
@HelenBevan #ALF2019 #ProjectA
The starting point
the collective brilliance of people
who work in ambulance services
(with the help of a few critical friends)
Starts on the fringe
Starts with the activists
Gary Hamel
always
@helenbevan #ALF2019 #ProjectA
We still organise health and care like the
Tabulating Machine Co. of 1917
Source of image: @corp_rebels
People who are highly connected have
twice as much power to influence
change as people with formal authority
Leandro Herrero
http://t.co/Du6zCbrDBC
Find the 3%!
Just 3% of people in the organisation or
system typically influence 85% of the
other people
Source: Organisational Network Analysis by Innovisor
Find the 3%:
meet Mandy Carney, Head of
Patient Flow at Yeovil Hospital
• “Knows everyone in the
hospital”
• “Everyone follows Mandy on
Facebook”
• The go-to person for advice
• Mandy makes sense of things
and reduces ambiguity for
people
• Mandy presents her own
monthly award “the Carney cup”
As senior leaders, we may be less
influential than we think
If we want to get the same level of influence
through top down change as the 3% get, we
need four times more people
Source : Jeppe Hansgaard
The 3% rule also appears true for social
media
Source: research by Graham MacKenzie using NodeXL
In health and
healthcare globally,
tweets by 3.3% of
tweeters accounted
for 85% of retweets
@helenbevan #ALF2019 #ProjectA
The powerful clinical “superconnectors”
Source: NodeXL analysis @gmacscotland
@helenbevan #ALF2019 #ProjectA
@helenbevan
Launch Event 28th June
Film making in action!
Ideas platform 12th July to 5th September
https://projecta.crowdicity.com/
Summer 2018
Five tweet chats
- Partnerships with patients and the public
- Patient pathways
- Wellbeing and career progression
- Partnership Working
- Thinking the Unthinkable
921 people participated
3211 tweets
326 new ideas generated NodeXL from the first tweet
chat
The 20 most
influential
participants
using
#ProjectA
What we are working on now
• Action on responding to people who fall
• Action on responding to people in mental health crisis
and emotional distress
• Action on partnership: people, families and the wider
community:
• Action on staff wellbeing
• A directory of good ideas
• Virtual collaboration
The process has been 90% virtual
The Ambulance Chief Executives are
embracing the opportunity
We take steps
forward every day
27
Mark Jaben on the science behind resistance
What NOT to do
But what we do do
Engage people
here
Mark Jaben on the science behind resistance
What NOT to do
(but what we usually do)
We don’t need buyers (who “buy-in” to change)
We need investors
What TO do
Engage
people here
Engage
people here
• People engage because the want to, not have to
• Understand the power of informal influence
• Find your superconnectors
• It doesn’t always have to be face to face
• Create investors not buyers
• Never underestimate the power and potential of
frontline staff
P30
Unleashing the
@HelenBevan #ALF2019 #ProjectA
horizonsnhs.com/school

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Unleashing the transformational power of staff and patients

  • 1. Helen Bevan @helenbevan #ALF2019 #ProjectA of staff and patients Unleashing the transformational
  • 2. Ambulance Leadership Forum 2018 @HelenBevan #ALF2019 #ProjectA
  • 4.
  • 5. the collective brilliance of people who work in ambulance services (with the help of a few critical friends)
  • 6. Starts on the fringe Starts with the activists Gary Hamel always @helenbevan #ALF2019 #ProjectA
  • 7. We still organise health and care like the Tabulating Machine Co. of 1917 Source of image: @corp_rebels
  • 8. People who are highly connected have twice as much power to influence change as people with formal authority Leandro Herrero http://t.co/Du6zCbrDBC
  • 9. Find the 3%! Just 3% of people in the organisation or system typically influence 85% of the other people Source: Organisational Network Analysis by Innovisor
  • 10. Find the 3%: meet Mandy Carney, Head of Patient Flow at Yeovil Hospital • “Knows everyone in the hospital” • “Everyone follows Mandy on Facebook” • The go-to person for advice • Mandy makes sense of things and reduces ambiguity for people • Mandy presents her own monthly award “the Carney cup”
  • 11. As senior leaders, we may be less influential than we think If we want to get the same level of influence through top down change as the 3% get, we need four times more people Source : Jeppe Hansgaard
  • 12. The 3% rule also appears true for social media Source: research by Graham MacKenzie using NodeXL In health and healthcare globally, tweets by 3.3% of tweeters accounted for 85% of retweets @helenbevan #ALF2019 #ProjectA
  • 13. The powerful clinical “superconnectors” Source: NodeXL analysis @gmacscotland @helenbevan #ALF2019 #ProjectA
  • 16. Film making in action!
  • 17. Ideas platform 12th July to 5th September https://projecta.crowdicity.com/
  • 18. Summer 2018 Five tweet chats - Partnerships with patients and the public - Patient pathways - Wellbeing and career progression - Partnership Working - Thinking the Unthinkable 921 people participated 3211 tweets 326 new ideas generated NodeXL from the first tweet chat
  • 19.
  • 21.
  • 22. What we are working on now • Action on responding to people who fall • Action on responding to people in mental health crisis and emotional distress • Action on partnership: people, families and the wider community: • Action on staff wellbeing • A directory of good ideas • Virtual collaboration
  • 23.
  • 24. The process has been 90% virtual
  • 25. The Ambulance Chief Executives are embracing the opportunity
  • 27. 27
  • 28. Mark Jaben on the science behind resistance What NOT to do But what we do do Engage people here
  • 29. Mark Jaben on the science behind resistance What NOT to do (but what we usually do) We don’t need buyers (who “buy-in” to change) We need investors What TO do Engage people here Engage people here
  • 30. • People engage because the want to, not have to • Understand the power of informal influence • Find your superconnectors • It doesn’t always have to be face to face • Create investors not buyers • Never underestimate the power and potential of frontline staff P30 Unleashing the @HelenBevan #ALF2019 #ProjectA