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Rocking the boat and staying in it: how to be a great change agent

  1. @HelenBevan #nvmo2016 How to be a GREAT change agent Dr Helen Bevan, OBE Chief Transformation Officer NHS England @HelenBevan #NVMO2016 ANDSTAYINGINIT:
  2. @HelenBevan #nvmo2016 Change is changing
  3. @HelenBevan #nvmo2016 Kinthi Sturtevant, IBM 13th annual Change Management Conference June 2015 We rarely see two, three or four year change projects any more. Now it’s 30-60-90 day change projects
  4. @HelenBevan #nvmo2016 Source: Bromford P (2015), ”What’s the difference between a test and a pilot?” Pilots are being replaced by rapid tests and prototypes
  5. @HelenBevan #nvmo2016 Change is changing
  6. @HelenBevan #nvmo2016
  7. @HelenBevan #nvmo2016 Change is changing
  8. @HelenBevan #nvmo2016
  9. @HelenBevan #nvmo2016 Change is changing
  10. @HelenBevan #nvmo2016
  11. @HelenBevan #nvmo2016
  12. @HelenBevan #nvmo2016
  13. @HelenBevan #nvmo2016 Change is changing Change is moving to the edge
  14. @HelenBevan #nvmo2016 An example from the Cabinet Office
  15. @HelenBevan #nvmo2016 Why go to the edge? “ Leading from the edge brings us into contact with a far wider range of relationships, and in turn, this increases our potential for diversity in terms of thought, experience and background. Diversity leads to more disruptive thinking, faster change and better outcomes Aylet Baron
  16. @HelenBevan #nvmo2016 Jeremy Heimens TED talk “What new power looks like” old power new power Currency Held by a few Pushed down Commanded Closed Transaction Current Made by many Pulled in Shared Open Relationship
  17. @HelenBevan #nvmo2016 The Network Secrets of Great Change Agents Julie Battilana &Tiziana Casciaro As a change agent, my centrality in the informal network is more important than my position in the formal hierarchy 17
  18. @HelenBevan #nvmo2016 People who are highly connected have twice as much power to influence change as people with hierarchical power Leandro Herrero 18
  19. @HelenBevan #nvmo2016 “I have some Key Performance Indicators for you” or “I have a dream” Source: @RobertVarnam 19
  20. @HelenBevan #nvmo2016 “Tomorrow’s management systems will need to value diversity, dissent and divergence as highly as conformance, consensus and cohesion.” Gary Hamel Image by is the new normal!
  21. #SHCR @HelenBevan#@HelenBevan What happens to heretics/radicals/rebels/mavericks in organisations?
  22. #SHCR @HelenBevan#@HelenBevan
  23. #SHCR @HelenBevan#@HelenBevan We need rebels to lead change •The principal champion of a change initiative, cause or action •Rebels don’t wait for permission to lead, innovate, strategise •They are responsible; they do what is right •They name things that others don’t see yet •They point to new horizons •Without rebels, the storyline never changes Source : @PeterVan
  24. #SHCR @HelenBevan#@HelenBevan If you put fences around people, you get sheep. Give people the room they need William L McKnight
  25. #SHCR @HelenBevan#@HelenBevan We need to create more boat rockers! • Rock the boat but manage to stay in it • Walk the fine line between difference and fit, inside and outside • Conform AND rebel • Capable of working with others to create success NOT a destructive troublemaker Source: Debra Meyerson
  26. #SHCR @HelenBevan Source : Lois Kelly There’s a big difference between a rebel and a troublemaker Rebel 26
  27. #SHCR @HelenBevan#@HelenBevan Reflection • What are your insights around “rebels” and “troublemakers”? • What moves people from being “rebel” to “troublemaker”? • How do we protect against this?
  28. #SHCR @HelenBevan Source : Lois Kelly There’s a big difference between a rebel and a troublemaker Rebel 28
  29. #SHCR @HelenBevanImage copyright:
  30. #SHCR @HelenBevan#@HelenBevan
  31. #SHCR @HelenBevan C
  32. #SHCR @HelenBevan#@HelenBevan Source:
  33. #SHCR @HelenBevan#@HelenBevan Source:
  34. #SHCR @HelenBevan#@HelenBevan Source:
  35. #SHCR @HelenBevan#@HelenBevan Source:
  36. #SHCR @HelenBevan#@HelenBevan Source: Make it a personal PERFORMANCE target.
  37. #SHCR @HelenBevan#@HelenBevan Source:
  38. #SHCR @HelenBevan#@HelenBevan Research from the sales industry: How many NOs should we be seeking to get? • 2% of sales are made on the first contact • 3% of sales are made on the second contact • 5% of sales are made on the third contact • 10% of sales are made on the fourth contact • 80% of sales are made on the fifth to twelfth contact Source:
  39. #SHCR @HelenBevan#@HelenBevan “Papers that are more likely to contend against the status quo are more likely to find an opponent in the review system—and thus be rejected —but those papers are also more likely to have an impact on people across the system, earning them more citations when finally published” V. Calcagno et al., “Flows of research manuscripts among scientific journals reveal hidden submission patterns,” Science, doi:10.1126/science.1227833, 2012. —

Editor's Notes

  1. Link below With the brooding statue of Abraham Lincoln peering down at him, King began by telling protesters that their presence in the symbolic shadow of the "great emancipator" offered proof of the marvellous new militancy sweeping the country. For too long, he complained, black Americans had been exiles in their own land, "crippled by the manacles of segregation and the chains of discrimination". The whirlwinds of revolt would continue to shake the very foundations of the country: "And those who hope that the Negro needed to blow off steam and will now be content will have a rude awakening if the nation returns to business as normal," King said. It would be fatal for the nation "to overlook the urgency of the moment and to underestimate the determination of the Negro". “He's good - he's damned good” Kennedy on King Wearied by the suffocating heat, the crowd's initial response was muted. The speech was not going well. "Tell 'em about the dream, Martin," shouted Mahalia Jackson, referring to a rhetorical riff that King had used several times before, but which had not made it into his prepared speech because aides insisted he needed fresh material. But King decided to cast aside his prepared notes, and launched extemporaneously into the refrain for which he will forever be remembered. "I have a dream that one day this nation will rise up and live out the true meaning of its creed," he shouted, his out-stretched right arm reaching towards the sky. Soon he was hitting his rhythm, invigorated by the chants and cries of the crowd. "Dream on!" they shouted. "Dream on!" With his voice thundering down the Mall, King imagined a future in which his children could "live in a nation where they will not be judged by the colour of their skin but by the content of their character". Then he reached his impassioned finale. King asked the crowd to yell so it was heard the world over Watching at the White House, the president was riveted. Like so many Americans, it was the first time he had heard the 34-year-old preacher deliver a speech in its entirety - the first time he had taken its measure, listened to its cadence. "He's good," Kennedy told one of his advisors. "He's damned good." The aide was struck, however, that the president seemed impressed more by the quality of King's performance rather than the power of his message.