1.
Without Change, There Would Be No Butterflies: Microsoft Teams and Planner Adoption
Heather Newman, Microsoft MVP
Chief Marketing Officer, Content Panda

2.
Connect with your fellow attendees
Event Maven Tip — Quick Connections — Leverage the LinkedIN App Find Nearby Feature - @heddanewman on Medium.com
Slide courtesy of @meetdux

3.
Tweet this Talk @heddanewman @contentpanda @SPSNashville
#SPSNashville
https://medium.com/@heddanewman
Heather Newman
https://www.slideshare.net/HeatherNewman My pronouns are She/Her.

4.
https://techcommunity.microsoft.com/

5.
https://planner.uservoice.com/forums/330
525-microsoft-planner-feedback-forum
User Voice
https://microsoftteams.uservoice.com/forums/555103-public
User Voice

6.
https://aka.ms/O365Roadmap
Microsoft Resource Cheat Sheet
https://aka.ms/TechCommunity https://docs.microsoft.com https://developer.microsoft.com
Developer
Documentation
• Training, documentation,
samples & communities for
developers
IT Pro & Adoption
Documentation
• Learn how to plan, deliver,
adopt and manage
Microsoft 365 products
Microsoft Technical
Community
• Product forums and blogs
• Driving Adoption forum
• O365 Champion’s Corner
Office 365 Roadmap
• All public feature delivery
dates
• Filter by product
Sign Up

7.
Content collaboration in the Microsoft cloud

8.
Teams and business moving
at the speed of light

9.
Modern Workplace Challenges
40% of productivity is lost when
switching tasks
The average time a knowledge worker spends
searching for knowledge is 2.5 hours
50% of the people hold a job
that is compatible with at
least partial telework

10.
The market is full of Project
Management and
Collaboration Choices

11.
The fact is that businesses do not have emotion.
Products do not have emotion. Humans do.
Humans want to feel something.
And humans make mistakes.
Which is why we want to connect, make
to-do lists and plans to execute
@heddanewman

12.
Focus on the “Why”
Not on the “What”
https://www.youtube.com/watch?v=UUDJoHeJbzw

13.
Technology
Acceptance
Model
Perceived Usefulness
The degree to which a
person believes that using
a particular system would
enhance his or her
performance
Perceived Ease of Use
The degree to which a
person believes that using
a particular system would
be free from effort
@heddanewman

14.
Innovators
Early Adopters
Early Majority
Late Majority
Laggards
@heddanewman

15.
Adoption Campaign Checklist
 Define Your Vision
 Choose Executive Sponsors
 Define Key Stakeholders
 Define Use Cases/Business Scenarios
 Gather Your Champions
 Release in Phases
 Adoption Communication Plan
 End User Training
 Look to Experts
 Make it Fun - Gamification
 Measure, Share, Iterate
https://www.contentpanda.com/downloads

16.
Planning and Awareness
Executive Sponsors
Business Case
Release in Phases
@heddanewman

17.
Serves as a role model
Articulate value proposition
Issue future company-wide
announcements and updates
Executive Support
@JeffTeper @heddanewman

18.
Outline Your Vision & Success Factors
It’s All About Value
Why SharePoint Why
Teams?
What is your vision?
@heddanewman

19.
“Use Case” Driven
Look to the Business
Sales and Marketing
R&D, Production and
Operations
Finance and Accounting
Information Technology
HR and Internal
Communications
Legal & Compliance
@heddanewman

20.
Release in
Phases
One division at a time
Don’t boil the ocean
One workload
@heddanewman

21.
Awareness
Plan communication tactics
Mobilize SharePoint champions
@heddanewman

22.
Champions Rock
Your Project
Top down and bottom up –
gotta have both
The most excited
The biggest critic
@heddanewman

23.
Build a sustainable Champions Community
Should be formally trained to increase their
depth and breadth of knowledge.
Should be encouraged and empowered
to guide, teach, and train their peers.
Need consistent positive reinforcement that affirms
the impact of their efforts.
Need a clear plan to execute.
1
2
3
4
Champions help build, grow, and sustain your Microsoft 365 rollout by evangelizing and helping
their peers with the new technology.
Foster Your Community:
Champions:
Get started:
Champions Guide

24.
Bill of materials
Executive
announcements
Who is your target
audience
Develop Your
communication plan
@heddanewman

25.
Learning
Know your audience
Sketch out and deliver training schedule
Expert guidance
@heddanewman

26.
End User Training
In-person
On-demand
In-context
End users learn in many different
ways, there are lot of options in
the marketplace and Microsoft has
resources for training as well.
Microsoft 365 Adoption Guide:
https://aka.ms/M365AG
Planning Workbook:
https://aka.ms/M365AGWorkbook
@heddanewman

27.
Expert Opinions &
Guidance
All of these folks have been
working on user adoption a long
time and their best practices are
excellent.
Sue Hanley, Jennifer Mason, Robert
Bogue, Tracy van der Schyff, and
Darrell Webster
@heddanewman

28.
Adoption
Gamification
Provide ongoing support
Access user satisfaction
Measure usage and adoption
@heddanewman

29.
Make it fun (buck the
company culture)
Use an online scavenger hunt
as a fun way to encourage
usage
Provide recognition for
content contribution or
usage
Gamification &
Surveys
@heddanewman

30.
Measure Share
Success and Iterate
Broaden Engagement
Create Surveys
Listen to Issues and Pivot on
Them
@heddanewman

31.
Q&A

32.
Adoption Resources - https://aka.ms/MicrosoftAdoption

33.
Microsoft 365 Adoption Guide: https://aka.ms/M365AG
Planning Workbook: https://aka.ms/M365AGWorkbook

34.
Coffee in the Cloud
@CITCTV
https://aka.ms/CoffeeintheCloud
Get more from Azure & Office 365
Business
Solutions
Best
Practices &
How-To’s
For Admin’s
and
Champions

35.
Microsoft Teams Toolkit – https://aka.ms/TeamsToolkit

36.
Teams on Air Podcast
https://itunes.apple.com/us/p
odcast/a-day-in-the-life-on-
teams-mobile-
client/id1342881671?i=100041
1520145&mt=2

37.
Short Video Tidbits
End User Training:
https://docs.microsoft.com/en-
us/microsoftteams/enduser-training
This has a great list of short snackable
videos for many tips and tricks for using
Microsoft Teams.

38.
Team Academy for
ITPros
After consuming the module, the
audience will understand to what
how Teams leverages Office 365
and what the requirements are
for an optimal user experience.
The PowerPoint can also be used
to run a workshop with
infrastructure teams before
rolling out Teams.
Foundations – Core
components: Video | Deck
https://www.youtube.com/playlist?list=PLaSO
UojkSiGnKuE30ckcjnDVkMNqDv0Vl

39.
Edx.org courses
Microsoft Service Adoption Specialist
Enabling Teamwork with Microsoft Teams

40.
Heather Newman
CMO, Co-Founder, Maven, Speaker
Heather.newman@contentpanda.com
Panda Blog: https://www.contentpanda.com/blog/
Marketing Blog: www.creativemaven.com/blog
Twitter & Instagram: @heddanewman