Workshop B Building your accessibility action plan Paul Day Chief of Staff  Employers’ Forum on Disability
Graeme Whippy Group Disability Programme Lloyds Banking Group
IT Accessibility <ul><li>Prior to June 2005 there was no formal or consistent approach to IT Accessibility in the Lloyds T...
Sean Smith IT Accessibility Manager HMRC
IT Accessibility <ul><li>Customer Facing Systems: </li></ul><ul><li>Standards / Testing  </li></ul><ul><li>Component Kit <...
Robert Wemyss Head of Accessibility Royal Mail Group
Selling accessibility <ul><li>Reduce costs </li></ul><ul><li>Increase conversion </li></ul><ul><li>Enhance S.E.O. </li></u...
Paul Day Chief of Staff, Employer’s Forum on Disability Graeme Whippy Group Disability Programme, Lloyds Banking Group Sea...
<ul><li>How to build an organisation’s accessibility plan </li></ul><ul><ul><li>How to convince your boss this is importan...
Accessibility Maturity Model Scorecard All legacy systems made accessible Suppliers partnerships Specific funding for inno...
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e-A11: Workshop B - Building your accessibility action plan

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Slides from Workshop B - Building your accessibility action plan, at the e-Access 11 conference on 28 June. Chaired by Paul Day, Employers’ Forum on Disability. Speakers: Graeme Whippy, Lloyds Banking Group; Sean Smith, HMRC; Robert Wemyss, Royal Mail Group; and Sarah Foxall, Microsoft.

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e-A11: Workshop B - Building your accessibility action plan

  1. 1. Workshop B Building your accessibility action plan Paul Day Chief of Staff Employers’ Forum on Disability
  2. 2. Graeme Whippy Group Disability Programme Lloyds Banking Group
  3. 3. IT Accessibility <ul><li>Prior to June 2005 there was no formal or consistent approach to IT Accessibility in the Lloyds TSB Group </li></ul><ul><li>Changed with the creation of the IT Accessibility Centre of Excellence following 18 month campaign by GW. </li></ul><ul><li>Standards – comprehensive set of technical standards (checklists) covering common technologies, e.g. Web, App Software, PDF, Flash and MS Office </li></ul><ul><li>Governance – make accessibility mandatory, e.g. adhere to standards, include accessibility testing in lifecycle. Have a mechanism for dealing with non-compliance </li></ul><ul><li>Education – raise awareness about the benefits of accessibility and the technical know-how to achieve it . </li></ul>Bottom-up support Standards Governance Education Executive buy-in
  4. 4. Sean Smith IT Accessibility Manager HMRC
  5. 5. IT Accessibility <ul><li>Customer Facing Systems: </li></ul><ul><li>Standards / Testing </li></ul><ul><li>Component Kit </li></ul><ul><li>Feedback and Consultation </li></ul><ul><li>Staff Facing Systems: </li></ul><ul><li>Standards / Testing </li></ul><ul><li>Reasonable Adjustments Process </li></ul><ul><li>Consultation and Support </li></ul><ul><li>One ‘Big Thing’: Close working with IT Partners </li></ul>
  6. 6. Robert Wemyss Head of Accessibility Royal Mail Group
  7. 7. Selling accessibility <ul><li>Reduce costs </li></ul><ul><li>Increase conversion </li></ul><ul><li>Enhance S.E.O. </li></ul><ul><li>Performance </li></ul><ul><li>Reputational risk </li></ul><ul><li>Save time </li></ul><ul><li>Improve productivity </li></ul><ul><li>Avoid legal action </li></ul><ul><li>Mobile </li></ul><ul><li>Future proof </li></ul>
  8. 8. Paul Day Chief of Staff, Employer’s Forum on Disability Graeme Whippy Group Disability Programme, Lloyds Banking Group Sean Smith IT Accessibility Manager, HMRC Robert Wemyss Head of Accessibility, Royal Mail Group Sarah Foxall Citizenship Manager, Microsoft
  9. 9. <ul><li>How to build an organisation’s accessibility plan </li></ul><ul><ul><li>How to convince your boss this is important and get them on-side </li></ul></ul><ul><ul><li>Real benefits from strategic/executive buy-in </li></ul></ul><ul><ul><li>What needs to be in there </li></ul></ul><ul><li>How to put your plan into practice and make a difference </li></ul><ul><ul><li>How to raise awareness and bring colleagues and </li></ul></ul><ul><ul><li>contractors with you </li></ul></ul><ul><ul><li>Where does understanding accessibility matter? – adjustments, internal systems development, customer systems </li></ul></ul><ul><ul><li>Practical tools that you and others can use </li></ul></ul>
  10. 10. Accessibility Maturity Model Scorecard All legacy systems made accessible Suppliers partnerships Specific funding for innovation / user empowerment Pioneers and leaders Legacy Systems Procurement and Supplier Contracts Resources and Cost Impact Delivery (design, build, test, implement) Suppliers influenced Standards and Guidance Minimal or unclear Innovation and design excellence No senior buy-in Basic standards documented / used ad hoc Low accessibility Lifecycle stages Req’ts documented / applied ad hoc Process documented / used ad hoc Investment strategy / support services integrated Top down commitment / involvement High standards / continuous improvement Fully integrated incl UAT by staff and customers Regular use incl non compliance management Continuous improvement/ strategic view Some budget provided / clear responsibilities Priority legacy systems made accessible Minimal inclusion in Development Lifecycle Minimal inclusion in procurement process Not defined Not allocated or controlled Standards in regular use / actively promoted Active Governance Level 1 Informal Level 2 Defined Level 3 Repeatable Level 4 Managed Level 5 Optimised Active strategy management Proven standards compliance / metrics collected Proactive and supportive Effective budget / benefit management Systems mostly accessible Limited legacy accessibility / strategy in place Business Drivers Governance and Risk Management Processes Process defined / minimal actual Governance Strategy in place Focus Areas Reasonable Adjustments Process Innovation / sharing of best practice Minimal / Reactive Integrated process promoted / in regular use Active management within service levels Basic process / used ad hoc Influencer / early adopter of new standards

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