Engage and enable staffto enhance performanceStaff enablement is about much more than n Develop and communicate a specific motivation: it is about ensuring employees definition of career development,have the tools they need to do their job specifying what it means, where it occursproperly without frustration and that there and the distinctive opportunities for growthare no significant barriers in their way. Our and development your organisation offers.research shows that organisations where Outline the responsibilities of individuals,members of staff are both engaged and managers, and the organisation.enabled show more than four times therevenue growth of those in the lowest quartile. n Take a total rewards approach. To help employees see the balance betweenIn many organisations, engaged but frustrated contribution and what they get back,employees suffer in silence, not wanting to be ensure that reward communicationsseen as trouble makers; these are the people emphasize the full range of rewardsmost likely to jump ship. Many staff surveys focus the organisation offers employeesonly on motivation and engagement, looking (both tangible and intangible).at employees’ desire to go the extra mile, ratherthan examining whether the structures they n Provide employees ‘specific freedom to have in place enable them to do this. It is critical act’, ensuring that they understand whichto investigate both elements. decisions they can and cannot make. When the scope of decision making is unclearWhat you can do now: employees will be disinclined to take risks or make even simple decisions.n Determine whether employees are hearing consistent messages from managers at n Train managers to regularly evaluate all levels. If middle managers and first- processes, ensuring that roles and work line supervisors are supportive of senior systems are aligned with present work executives, they can foster high levels of demands in order to avoid the trap confidence in the organization’s leadership. of routines.
Embrace diversityto drive changeA diverse workforce brings enormous value to What you can do now:an organisation. For companies entering newmarkets, having employees who understand n Aim to recruit different people by using the culture and practices of those countries more objective assessment methodologiesis essential. But, even at home, a workforce that avoid the ‘just like me’ syndrome andthat is diverse in terms of age, experience, show clear links to role requirements.educational and socio-economic background, n Purposefully put together groups/project as well as race, culture and gender, will bring teams of people from different backgrounds.different perspectives that can broadenhorizons and catalyse change. Diversity is n Use diagnostics to see if different groups challenging for organisations, as we all find it view the organisation/work in different ways,easier to spend time around people who are then act on the results.like us – but the rewards are plentiful. n Have facilitators who help teams harness the varying views of their members – people with no vested interest in the ‘right’ solution. Case studies: Embrace diversity to drive change What gets people out of bed in the morning IBM’s Corporate Service Corps sends teams is different for different people, noted of 30 people from across the world to leading business thinker Tamara Erickson. work on month-long projects in Kenya, for Some thrive on risk and want no two days example, to learn about new key markets to be the same; others prefer to stay firmly and develop global relationships, said within their comfort zone. Understanding business expert Anil Gupta. The employer what excites each employee is key to gains twice: it cultivates high potentials with mobilising their intelligence and inspiring a global mindset and it aids recruitment by them to perform. offering one of the most sought-after career plans in the world.What gets people out of bed in the morning isdifferent for different people. Understandingwhat excites each employee is key to mobilisingtheir intelligence and inspiring them to perform.