1. INDUSTRY PROFILE
Shampoo in India was derived from the Hindi word ‘Champi’ meaning hair
massage. The introduction of shampoo in India dates back to the British reign in
the country. Being a recent development the growth of shampoo or rather the
penetration levels of shampoo in the India has been commendable. The shampoo
market in India is estimated to be Rs 2,500-3,000 crore. The shampoo market is
India is categorized according to the benefits they provide. Mostly consisting of
three kinds of shampoos cosmetic, herbal and anti-dandruff, the shampoo market in
India has managed to tap users of the various segments according to their
requirements and preferences. Due to the continuous efforts of the top shampoo
brands in India penetration of shampoos in urban areas is almost 100%. As far as
penetration of shampoo in the rural areas is concerned it has raised by almost 18%
in the current scenario. The top shampoo brands in India include Sunsilk, Clinic
Plus, Dove and Pantene. The company that leads the shampoo market in India is
Hindustan Unilever Limited. The top three most sought after brands Sunsilk, Dove
and Clinic are produced by HUL. The company holds a 44% market share in the
Indian shampoo industry. It is said that HUL learns almost 8% of its revenue from
the sale of these products The other recent brand that has taken the Indian personal
care industry by storm is Pantene. Since its very inception the brand was a best
Unilever, an Anglo-Dutch company, was formed in 1930 as a result of a merger
between British soap maker Lever Brothers and Dutch margarine producer
Margarine Union. Hindustan Unilever Limited (HUL) is a subsidiary of Unilever;
one of the world’s leading suppliers of fast moving consumer goods with strong
local roots in more than 100countries across the globe with annual sales of about
€40 billion. HUL is the first foreign subsidiary to offer 10% of its equity to Indian
public. Hindustan Unilever Limited (HUL) was formed in 1933 as Lever Brothers
India Limited and came into being in 1956 as Hindustan Lever Limited through a
merger of Lever Brothers, Hindustan Vanaspati Mfg. Co. Ltd. and United Traders
Ltd. It is headquartered in Mumbai, India and has an employee strength of over
15,000 employees and contributes to indirect employment of over 52,000 people.
The company was renamed in June 2007 as “Hindustan Unilever Limited”.
Hindustan Unilever Limited (HUL) is India's largest Fast Moving Consumer
Goods Company, touching the lives of two out of three Indians with over 20
distinct categories in Home & Personal Care Products and Foods & Beverages.
The company’s Turnover is Rs. 17,523 crores (for the financial year 2009 - 2010).
In 2009 Unilever has about 52%shareholding in HUL. Hindustan Unilever was
recently rated among the top four companies globally in the list of “Global Top
Companies for Leaders” by a study sponsored by Hewitt Associates, in partnership
with Fortune magazine and the RBL Group. The company was ranked number one
in the Asia-Pacific region and in India.
The four pillars of HUL vision set out the long term direction for the company –
where we want to go and how we are going to get there:
•work to create a better future every day
•help people feel good, look good and get more out of life with brands and services
that are good for them and good for others.
•will inspire people to take small everyday actions that can add up to a big
difference for the world.
•will develop new ways of doing business with the aim of doubling the size of our
company while reducing our environmental impact.
To help people feel good, look good and get more out of life with brands and
services that are good for them and good for others. It is a mission HUL shares
with its parent company, Unilever.
HUL’S Purpose & Principles
Our corporate purpose states that to succeed requires "the highest standards of
corporate behavior towards everyone we work with, the communities we touch,
and the environment on which we have an impact."
Always working with integrity
Conducting our operations with integrity and with respect for the many people,
organizations and environments our business touches has always been at the heart
of our corporate responsibility.
We aim to make a positive impact in many ways: through our brands, our
commercial operations and relationships, through voluntary contributions, and
through the various other ways in which we engage with society.
4P’S OF SUNSILK
Point Of Parity For an offering to achieve a point of parity on a particular attribute
or benefit, a sufficient number of customers must believe the brand is good enough
on that dimension Like others SUNSILK consists of such POPs are:1.Dream soft
& smooth2.Stunning Black Shine3.Lusciously Thick & Long4.Anti-Dandruff
Solution5.Hair Fall Solution Point of Difference (POD)With point of difference,
the brand must demonstrate clear superiority. Sunsilk’s PODs is Co-creation. They
came with this idea to grab the market and to be superior in the market. From 2009
Sunsilk started working with a number of professional hair "experts" to develop
new and improved products. Each hair issue variant links to an expert with the
relevant specialist hair knowledge.CO-CREATED BY 7 OF THE BEST HAIR
EXPERTS IN THE WORLD.
Branding strategy is one of the most vital decisions taking by marketers. It is a
strategy, which brings lots of positive feedback for a firm.
Unilever follow individual name for setting brand name for their different
products, such as Sunsilk, Dove (Shampoo), Ponds, Fair & lovely, Dove for skin
Brand elements can play a number of brand building roles. Brand elements are
those trademark able devices that identify and differentiate the brand.
1. Memorable: every consumers mind catches the brand name.Their marketing
programs set the brand name in consumers mind. Their short brand namesuch as:
Dove, ponds, Sunsilk etc. are easily memorable.
2. Meaningful: Every consumer has a clear meaning about Sunsilk. Consumer
thinks about sunsilk as a product which solve their problem relating with hair.
3. Likable: From our research we found that most of the people like the brand
verbally and visually
4. Protectable: The brand name is legally and competitively protectable. The brand
retain their trade mark rights and not generic.
Currently, the range consists of:♦Yellow Sunsilk with Bio Proteins from Vegetable
Extracts: Normal hair needs wholesome nourishment. New Sunsilk with Bio
Protein extracted from Vegetable milk has nutrients that deeply penetrate each hair
strand, to nourish it leaving hair strong and beautiful.
♦Black Sunsilk with Melanin from Plant Extracts: Dull hair needs a rich black
shine. New Sunsilk with Melanin extracted from plants serves this purpose very
effectively. It helps in the growth and retention of the black color of hair, giving it
a rich black shine.
♦Green Sunsilk with Fruitarians Vitamins from fruit Extracts: Thin and limp hair
needs extra body and volume. New sunsilk with Fruitarians has natural extracts
from fruit that contains Vitamins. These vitamins help in giving extra body, shine
and amazing manageability to the thinning and lifeless hair.
♦Pink Sunsilk with yoghurt proteins: Dry hair needs wholesome conditioning,
extra shine and style. New Sunsilk with yoghurt proteins makes the dry hair full of
life. Its especial ingredients moisturize each hair right to its tips leaving it shiny
♦Orange Sunsilk with active nutrients from Citrus Extracts: The advanced formula
of orange Sunsilk is the result of the latest research. This shampoo is especially
designed for oily hair type that looks flat and greasy due to the excess of moisture.
New sunsilk with active ingredients from citrus extracts cleans the excess oil off
hair while its nutrients deeply penetrate each hair strand to nourish it.
Sunsilk has teamed up with seven pioneering global hair experts to bring to
Australia the world’s first co-created product range for all specific hair types.
Hailing from fashion hubs of the world – New York, London, Paris, Tokyo and
Los Angeles – the seven hand-picked hair experts have a combined 50 years’
experience working in the hair industry and were selected for their specialties after
an extensive search that lasted almost a year:
•Tom Taw (London) – Dry & damaged hair
•Teddy Charles (Paris) – Volume
•Rita Hazan (New York) – Color protection
•Yuko Yamashita (Japan) – Straight
•Ouidad (New York) – Curls
•Dr Francesca Fusco (NY) – Dandruff and Scalp issues
•Jamal Hammadi (LA) – Shine
HUL claims to practice value-based pricing in which the customers’ perception of
the product’s price provides a starting point for developing the marketing mix of
the product. The research department determines this price usually by using focus
groups. The priceof Re 1 and 2 for Sunsilk shampoo sachets shows how the price
also reflects a concern to make the purchase more convenient, since the rupee is
denoted in this value. Sunsilk is also available in Rs 45 and Rs 169 price bottles to
cater to the demands keeping in mind the wants of this particular customer
segment. The primary importance of this value-based pricing is that the product
demand wills be much higher if its price is in line with the customer’s perception
of its value. One crucial concern for value-based pricing is strict management of
cost in order to be able to make a profit at the value-based price. After the initial
price is determined, HUL then uses target costing in order to achieve the required
•Build top of the line consumers’ awareness.
•Creating a personality of the brand. Besides having these general objectives, the
advertising objectives are set avoiding to the advertising strategy for each product,
e.g. Sunsilk advertising objectives since it was being re-launched were:
•To increase the usage.•
.•Makes the hair appear clean and shiny.
•Imparts a feeling of freshness-due to fragrance.
•Easy to manage, silky, soft hair.
•Unique shampoo for every hair type.
attract women to the brand
Sunsilk has come up with a new promotional campaign GOOD HAIR DAYS in six
major cities in collaboration with famous hair stylists of the country along with
HUL believes that messages about product delivered by credible sources can be
very persuasive. Hence Jawed Habib who is a hair care expert endorses Sunsilk
and more value is added to the brand. Consumers relate to products itself, they can
relate to a human being who consumers believe is an expert so Jawed Habib is an
expert so is Sunsilk. Jawed Habib, a recognized and highly qualified hair stylist is
used by Sunsilk in its ads because they want to bring out an expert’s image.
“To reach as many towns and villages as we can”
HINDUSTAN UNILEVER has 150 distributors whose function is to sell to
wholesaler s directly. There are different distributors for different areas. They are
carefully selected and their performance is constantly evaluated. OUTLETS,