Presented by
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Introduction
• Zong is a pan Pakistani mobile network
operator headquartered in Islamabad, which
offers voice and data services ranging from
postpaid and prepaid plans, 2G, 3G and 4G
services, mobile banking to fixed telephony.
• Paktel is the predecessor of Zong
• On April 1, 2008 Paktel was rebranded to Zong
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• To lead the future innovatively
through:
- Customer Centricity
- Boundary less Team
- Organizational Agility
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“Become an
indispensable digital
life partner ”
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 Hr & Payroll Management System
 Data Storage
 CRM
 Billing System
 Data Protection & Access
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Zong outsourced
HR system to
Chinese company
TEAMSUN 7

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•ZONG hired storage also from
TEAMSUN
•Product named by
BIG STORAGE

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Zong uses Veris CRM for the
management of customer
Veris provide:
•Customer solutions
•Mediation
•Settlement

•Customer Management
•Order Capture
•Customer Services
•Customer Interaction Management
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•Leading operators in Asia
•Pre-paid and post-paid subscribers to be served by a
single telecom billing system
•More than 30 million pre-paid subscribers are
supported in real-time on a single system
•The Veris billing system is supporting in six countries
including Zong telecom
•Zong billing system is accurate and have real-time
efficiency

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•Zong has contracted
Symantec data protection
Software Company
•It is also cloud based
software

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•Data Loss
Prevention
•Encrypt Data
•Identity Access
•Digital
Certificates
•Managed PKI
Service

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Zong announced to
contract with SAP for the
ERP software
Benefits
•Analysis
•Planning
•Custom development
and upgrades
•Managed services

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1. Delegation of authority
2. Lack of information
3.Power dissonance
4. Enhancement in recruitment
sources

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