Are You Guilty of the Most Common Hiring Mistakes?

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As an Administrator, CEO or other Executive you are watching the details of the business…patient care, reimbursement, regulatory changes, program development, survey preparation. You most likely have some protocols or steps in place regarding recruiting and hiring processes…but when was the last time you really took a close look at who and how your human capital is being found, hired and retained?

1. How do you know your hiring process is working for you?

2. Who are you looking for?

3. How are you finding them?

4. How are you qualifying them?

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Are You Guilty of the Most Common Hiring Mistakes?

  1. 1. Are you Guilty of the Most Common Hiring Mistakes? HARMONY UNIVERSITY The Provider Unit of Harmony Healthcare International, Inc. Presented by: Tracy Lester Director of Talent Management
  2. 2. Speaker Bio Director of Talent Management Tracy has worked in healthcare recruitment for over 10 years. Her extensive industry experience ranges from third-party recruitment as a Regional Sales Manager to corporate in-house recruitment as a Manager of Talent Acquisition for a large, national organization to Director of Employee Relations for a renowned healthcare system. Tracy’s passion and enthusiasm for recruitment, coupled with her background in employee loyalty and retention, give her a unique ability to place individuals in long-term, value-added positions. Tracy has also developed a keen expertise in corporate communication, creating national programs to improve pivotal employee interpersonal skills. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 2
  3. 3. Harmony Healthcare International, Inc. 3 What CEOs are Saying In a survey conducted by PricewaterhouseCoopers, more than 1,000 CEOs were asked how important different sources of competitive advantage were in sustaining growth over the long term. The #1 response, chosen by 97 percent, was “access to, and retention of, key talent.” So, what mistakes can we avoid in order to best achieve this competitive advantage? Copyright © 2013 All Rights Reserved
  4. 4. Mistake # 1: Assuming you know who you are looking for Knowing the position title and job description is not all it takes to know who you are really looking for. In advance of the interview, it is crucial to get the various perspectives of colleagues and company leaders in order to clarify the job functions and desired output from this new hire, which will determine success for this role. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 4
  5. 5. Mistake # 1 (Cont.) Develop a scorecard that articulates these specifics and use as a guide throughout the interview process. Predetermine who will be part of the interview process and ensure that all team members understand the parameters of the position and qualities of an ideal candidate. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 5
  6. 6. Mistake #2: Confusing “recruiting” and “hiring” Most use these terms interchangeably, but the reality is, they are separate things. Recruiting involves defining the position and ideal candidate in order to communicate the recruiting message to attract the right prospects. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 6
  7. 7. Mistake #2 (Continued) Hiring involves vetting and interviewing these prospects to choose the right candidate and then ensure a smooth on-boarding experience. Keep these two processes separate and clearly defined in order to maximize the impact of both in achieving the best qualified candidate for the position. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 7
  8. 8. Mistake #3: Lacking preparation on the company level Take the time to thoroughly review the candidate’s resume prior to your meeting. Highlight areas of intrigue or concern. Research the candidate, much like the candidate should research our company. With today’s technology, information is at your fingertips! You can then develop a series of behavioral questions based on the candidate’s specific information. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 8
  9. 9. Mistake #3 (Continued) Take the time to prepare the staff and others at the facility to ensure the candidate has a positive, welcoming experience. Prepare your meeting space and ensure it is clean and comfortable. When interviewing a candidate, you are hosting them, so be a host! Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 9
  10. 10. Mistake #4: Lacking preparation on the candidate level Keep in mind that the candidate is evaluating your company and the opportunity from the moment they receive their first call from you. Their impression starts immediately. So make it count! Everyone appreciates a person and a company that has their act together and exhibits positivity and consistency. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 10
  11. 11. Mistake #4 (Continued) Ensure that the candidate has all of the necessary information about their meeting. Go the extra step and email a meeting confirmation providing the candidate with who, what, where, and when. Constantly be representing your level of integrity. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 11
  12. 12. Mistake #5: Doing all the talking and ignoring non-verbal communication Fight the urge to sell… if you have done your recruiting and preparation processes right, there is no need to sell the company to your candidate because they already know what you are all about. Actively listen and allow the candidate room to talk, which will provide valuable insight and information about them. Ask them about their last positions and previous experiences, bosses, environments… then be quiet and listen. You will likely hear much of what you really need to know about the candidate’s potential fit for your team. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 12
  13. 13. Mistake #5 (Continued) Pay attention to the nonverbal communication taking place. There is a lot to be gleaned from eye contact, posture, gestures, and facial expressions. Consider energy level, confidence, intonation… ask yourself, how did I feel after that interview? Motivated, enthused, engaged, tired, perplexed? These feelings are indicative of how you and those who work with this candidate will feel. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 13
  14. 14. Mistake #6: Giving into pressure The vast majority of organizations hire too quickly. You may gloss over things you hear or see because you really need to fill the position. Don’t justify the red flags you see in an effort to get the position filled. Nothing good comes out of hiring under pressure. The wrong hire can result in negative effects on your current employees and the organization overall. The right candidate is worth the wait. Always. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 14
  15. 15. Mistake #7: Using your Gut DON’T! It is just too easy to fall in love with the first shiny person that comes along and tells you everything you want to hear. You may justify and get excited about why a candidate is a good fit, which is why it is the interviewer’s role to find out what is potentially wrong and where the issues may be. Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 15
  16. 16. Mistake #7 (Continued) This is also why it is crucial to establish a team of people that will be part of the interview process. The team will offer you different perspectives and insights. It is sometimes also good to have a “naysayer”– someone who is particularly good at poking holes and sniffing out the garbage. Even the best of us need support in making these important organizational decisions, so use it! Copyright © 2013 All Rights Reserved Harmony Healthcare International, Inc. 16
  17. 17. Questions/Answers Harmony Healthcare Internationa www.Harmony-Healthcare.com Tlester@Harmony-Healthcare.com Harmony Healthcare International, Inc. 1717Copyright © 2013 All Rights Reserved
  18. 18. Harmony Healthcare International Have you Considered a Customized Complimentary HARMONY(HHI) MEDICARE PROGRAM EVALUATION or CASE MIX ANALYSIS for your Facility? Perhaps your facility has potential for additional revenue Assess your facility against key indicators and national norms Email us at for more information RUGS@harmony-healthcare.com Analysis is cost & obligation free Harmony Healthcare International, Inc. 18Copyright © 2013 All Rights Reserved

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