My ignite talk at DevOpsDays India 2013 -devopsdays.org/events/2013-india/

1. DevOps in the NonSaaS
world
Hari Krishnan
@harikrishnan83

2. What is NonSaaS World?
Applications where we do not have any control
over the deployment environment.

3. Examples
● On Premise Software - Desktop applications,
Database servers, Mail servers
● Market Places - Mobile apps
● OTS (Off the shelf)

4. What is the difference?

5. The operations team is not part of
your company

6. Customers may not appreciate very
frequent releases

7. Multiple versions in the wild
simultaneously

8. What are the real issues?
● Support is the most important aspect
● Access for debugging is minimal
● Monitoring is opt-in
● Too many support tickets can slow you down

9. What can we do?
Instead of DevOps become DevSup

10. Build tooling to help
support teams

11. Diagnostics

12. Tools for your customer’s
operations team

13. Installers

14. Background upgrades

15. Error reporting tools

16. Thank you!
Hari Krishnan
@harikrishnan83