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  1. 1. Haneesh Divakaran Bangalore – India Phone: +91 9731565565 Email – IT Infrastructure Management * Program/Project Management * Service Delivery Management * Data Center Management * SAN/Storage/Backup Management * SYNOPSIS 17 years of rich experience in delivering optimal results and business value in high-growth IT Infrastructure environments. Leadership and management experience with demonstrated success in building best-in-class IT Infrastructure, Service Delivery, Project Management and IT Infrastructure Managed Services. MAJOR ACHIEVEMENTS  Led the Storage consolidation and migration project for AON Gurgaon & Noida Data Centers  Led Team to build new Backup infrastructure and accomplished the backup migration project for AON Gurgaon & Noida Data Centers  Headed Hewitt-Pay IT Infrastructure upgrade project for AON Bangalore Data Center  Steered India Storage team on the implementation of Storage consolidation & migration project for AON Data Center at Lincolnshire, North America.  Steered India Backup team on the implementation of TSM Replacement project for AON Data Center at Lincolnshire, North America.  Managed Service Delivery of IBM’s premium customer BHP-Billiton for Active Directory Services globally.  CSAT Score (5/5) of BPO Customers (HP EVA Storage Shared Services) all four quarters consistently for two years (2010 & 2011)  Service Excellence Award (Hewlett-Packard) for the Continual Service Improvement initiative for Client’s Storage environment  Achievement Award (Hewlett-Packard) for Storage Migration Project  Achievement Award – Team Excellence (Hewlett-Packard) – EVA Storage Shared Services  Achievement Award – Team Excellence (Hewlett-Packard) – Altiris Core Services  Four eAwards (Hewlett-Packard) for outstanding performance EMPLOYMENT SCAN  AON Corporation, Chennai-India – from July 2012 to Jan 2015 as Technical Operations Manager.  IBM India Private Limited, Bangalore-India - from May 2011 to July 2012 as Service Delivery Manager.  Hewlett-Packard Global Delivery India Centre, Bangalore-India - from November 2003 to April 2011 as Systems Engineer.  IBM Global Services India Pvt. Ltd, (Integrated Technology Services) Infoservices, Bangalore – from December 2000 to November 2003 as Customer Support Engineer.  Wipro Ltd, InfoTech Group (Customer Support Division) Bits Tact Infotech P Ltd, Calicut – From October 1998 to May 2000 as Customer Support Engineer.  Observe Computers, New Delhi – From May 1994 to April 1995 as System Administrator (No Proof of Employment). ACADEMIA  MBA - Information Technology (Sikkim Manipal University), July 2008.  Diploma in RDBMS, (Prism Technologies) November, 1997  Diploma in Computer Technology (Department of Technical Education) Govt. of Tamil Nadu, April, 1994  Pre Degree University of Calicut, April, 1991 CERTIFICATIONS  ITIL Foundation Certificate in IT Service Management  HP Certified Professional (Designing & Implementing HP SAN Solutions)  Microsoft Certified Systems Engineer on Microsoft Windows Server 2003  Microsoft Certified Systems Administrator on Microsoft Windows Server 2003  Altiris Certified Professional
  2. 2. OTHER TRAINING CERTIFICATIONS  Project Management Training, Simplilearn, Bangalore, 2015  Symmetrix VMAX Configuration Management Training, EMC, Bangalore, 2014  Management Training – Conflict Management, AON, Chennai, 2013  Management & Leadership Training, IBM, Bangalore, 2011  HP Storage Works XP Array hardware service & support, HP, Bangalore, 2007  HP Storage Works EVA hardware service and support, HP, Bangalore, 2006  IBM e Server x Series Server Specialist, IBM Global Services India P Ltd, Bangalore, 2003  Wipro Accredited Service Engineer, Wipro Ltd InfoTech Group, Bangalore, 1999 SKILL SET MANAGERIAL - Strong client facing skills - Strong customer service skills to address issues/escalations - Proactively anticipates problems and resolves prior to becoming issues - A keen strategist with acumen in providing effective business solution and technical architecture to leverage technology in creating revenue opportunities - Ability to build strong cross-functional relationships across the organization - Ability to interact with organization leadership at all levels - Result driven and focused with immaculate work habits, man-management, time management and leadership skills - Provides guidance and recommendations that drive results to improve business processes and operations service delivery - Demonstrates discipline in Program/Project Governance and Control - Ability to manage and guide multiple projects concurrently - Leverages experience in IT disciplines to identify and manage Risk - Collaborates with IT functional Managers to meet the project goals - Excellence in communications with top management/business units/stakeholders - Flexibility to adapt quickly to change in a dynamic and time sensitive, ever evolving environment - Ability to work with minimal direction in highly complex environments - Ability to coach, motivates, and provides career tracking for employees within organization - Ability to continually drive improvement in a manner that excites and motivates people FUNCTIONAL - Delivery Management - Project Management - Account Management - Client Management - Relationship Management - Financial Planning & Control - Technical Specification - Requirement Definition - Risk Planning & Mitigation - Process Definition/Optimization - Issues & Escalation Resolution - Quality Assurance - Business Vision & Growth - Vendor Management - SLA Management TECHNICAL - SAN (Brocade / Cisco) - Enterprise Storage Arrays (HP XP/3PAR, EMC VMAX) - Mid Range Storage Arrays (HP EVA/MSA, EMC VNX/CLARiiON, HDS HUS) - Storage Applications (Business copy, Continuous Access EVA/XP, Data Replication Manager) - NAS Storage Arrays (NetApp) - Storage Tools (SAN Expert, EVAPerf, EVA/XP DT, Navigator, Brocade SAN Health, SANVisibility) - Enterprise Backup (HP Data protector / IBM TSM / Symantec Netbackup) - Virtualization and Cloud Computing - Server Operating Systems (Windows 2000/2003) - Active Directory Services - Database (Oracle/MS SQL) - IT Life Cycle Management software (Altiris) - IT Service Management Tools (OVSC, OVSD, Remedy, Maestro & Clarify) PERSONAL Date of birth : May 13, 1972
  3. 3. Marital Status : Married Nationality : Indian