Electronic government: Challenges and Opportunities in Afghanistan


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The presentation discusses about the electronic government challenges and opportunities in the context of Afghanistan. It is partially based on literature review and partly based on the qualitative and quantitative analysis. The presentation concludes with the set of recommendation to the government of Afghanistan.

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  • [1]Monga, A. (2008) 'E-government in India: Opportunities and challenges', Journal of Administration and Governance, 3 (2), pp. 52-61. [2] Pascual, P. J. (2003) e-Government. UNDP-APDIP. Available from http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf. (Accessed 6-25-2011)
  • [1]Monga, A. (2008) 'E-government in India: Opportunities and challenges', Journal of Administration and Governance, 3 (2), pp. 52-61. [2] Pascual, P. J. (2003) e-Government. UNDP-APDIP. Available from http://www.apdip.net/publications/iespprimers/eprimer-egov.pdf. (Accessed 6-25-2011)
  • The delivery of online service enable government to make the public services more transparent and flexible, thus reducing corruption and officials discretion. In addition, online services are always on ( 24 hours a day, 7 days a week), and the public service can be offered through multi-channels ( TV, Mobile and Internet). A good example is UK government main portal www.Direct.gov.uk
  • http://www.independent.co.uk/news/uk/politics/labours-computer-blunders-cost-16326bn-1871967.htmlhttp://www.gartner.com/technology/research/quarterly-it-forecast/
  • 1. 3. Heeks, R. 2003, Most e-government-for-development projects fail: how can risks be reduced? Institute for Development Policy and Management, University of Manchester Manchester.
  • [1]. http://uk.news.yahoo.com/passport-agency-project-costs-quadruple-045513768.htmlIPS: Identity and passport servicesUKBA: UK Border AgencyPoor assessment, immaturity of the technology, strict deadline and development of infrastructure which was out of the project scope
  • [1]. http://www.bbc.co.uk/news/uk-15014288[2]http://www.cartoonstock.com/newscartoons/directory/n/npfit.aspThe reason was top down approach , over ambitious, few vendor approached and excluding small business,
  • [1]. http://www.direct.gov.uk/en/SiteInformation/DG_10036216
  • Ministry of Finance. External assistance to Afghanistan at a glance (2002-2010) / Ministry of Finance, Islamic Republic of Afghanistan. Available from http://www.budgetmof.gov.af/units/Aid_Coord_Effictiveness/ACU_Resources/AID2010/External%20Assistance%20to%20Afghanistan%20at%20a%20Glance%20-%202002-2010.pdf 
  • The data is based on the citizens survey, a part of our research methodology. The survey results indicate the almost all citizens are dissatisfied from the delivery of public service.
  • Results are based on quantitative survey
  • Electronic government: Challenges and Opportunities in Afghanistan

    1. 1. Electronic Government: Challenges and Opportunities in Afghanistan <br />Abdul Hameed- Kingston University<br />
    2. 2. Agenda<br />What is eGovernmnet <br />Channels of Online Service Delivery<br />Why eGovernment<br />Few eGovernment projects example<br />eGovernment in the context of Afghanistan<br />eGovernment opportunities <br />eGovernment challenges<br />Recommendations <br />
    3. 3. What is eGovernmnet <br />eGovernment refers to the use of ICT (such as WWW, Internet and mobile technology) by government agencies and departments to deliver public services[1,2].<br />
    4. 4. Channels of Online Service Delivery[1,2]<br />
    5. 5. Why eGovernment & its benefits <br />
    6. 6. Why bother about challenges and opportunities <br />
    7. 7. Why??<br />IT Spending in 2011 $3.4 trillion [1]<br />UK Gov wasted 26 billion in IT projects in last ten years [2]<br />eGovernment projects tend to be complex<br />
    8. 8. eGovernment projects are notorious [1]<br />
    9. 9. Few eGovernment projects in the UK<br />
    10. 10. ePassport<br />The ePassport initiated by UKBA IPS was planned to cost £80-£100 Million, now the final bill is suppose to cost £365m - more than four times the initial quote [1].<br />
    11. 11. NHS National Programme for IT(NPfIT)<br />The largest civil project in the world <br />Modernising public health in UK<br />Total cost more than £12billion<br />Recently scraped<br />
    12. 12. UK Government main Portal <br />UK Government main web portal.<br />One stop shop for all citizens and businesses[1]<br />More than 800 online services<br />
    13. 13. eGovernment in the context of Afghanistan <br />
    14. 14. Why Afghanistan <br />In 2008, the Government of Afghanistan with the support of the International Community initiated eGovernmnet initiative. <br />As eGovernmnet projects has a reputation of failures, which means there are chance the project undertaken by Afghan government are likely to be challenged<br />The failure will have severe effect on country like Afghanistan<br />70% GDP supported by International communities [1]<br />
    15. 15. Traditional systems (Passport process)<br />
    16. 16. Online Systems<br />
    17. 17. Demand of eGovernmnet in Afghanistan<br />
    18. 18. eGovernment Opportunities in Afghanistan<br />
    19. 19. Challenges to eGovernment in Afghanistan <br />
    20. 20. eGovernment challenges’ in Afghanistan ( Continued)<br />
    21. 21. Recommendations<br />
    22. 22. Recommendations(continued)<br />
    23. 23. Thank you for your attention<br />
    24. 24. Any questions <br />