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HR change management and driving end user adoption

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This presentation looks at strategies and tactics for HR to effectively introduce change in the organization related to employee performance management processes, and technology introduction to support it. Using the example of Halogen’s employee performance and talent management software, it provides ideas and best practices around introducing change and ensuring internal adoption among end users of the system – executives, managers and employees.
Whether you are just about to launch your first process using Halogen or have just completed your 5th appraisal cycle, success is dependent on getting people to use the system. In order for employees to use the system, we need to engage them and get their buy-in!

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HR change management and driving end user adoption

  1. 1. © 2013 Halogen Software. All rights reserved. All contents are confidential. Presented by: Marty Killeen, Implementation Consultant, Halogen Software HR Change Management and Driving End User Adoption
  2. 2. © 2013 Halogen Software. All rights reserved. All contents are confidential. You’ll learn: • Change Management - how to be successful • What you can do to secure buy-in from employees • How to accelerate user adoption • Tips for communicating new processes Change Management & Driving End User Adoption Change Management & Driving End User Adoption
  3. 3. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - How to be Successful Change Management - How to be Successful People Resist Change
  4. 4. © 2013 Halogen Software. All rights reserved. All contents are confidential. Organizations attempting to introduce change without a structured approach might say: “We’re sending them to training, isn't that enough?“ “We’re sending them to training, isn't that enough?“ “We have a communication plan, isn't that all we need?” “We have a communication plan, isn't that all we need?” Can't we just tell people to do it? Can't we just tell people to do it? Change Management - How to be Successful Change Management - How to be Successful
  5. 5. © 2013 Halogen Software. All rights reserved. All contents are confidential. Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time. - Tim Creasey, Prosci's Centre for Change Management Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time. - Tim Creasey, Prosci's Centre for Change Management Change Management - How to be Successful Change Management - How to be Successful Discussing a 2007 survey of over 400 organizations across the world ...
  6. 6. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - How to be Successful Change Management - How to be Successful SUCCESS – for the company and you!
  7. 7. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - How to be Successful Change Management - How to be Successful SHRM’S Elements for HR Success 9 Primary Competencies 2 Tied to Change Management • Organizational Leadership and Navigation • Communication
  8. 8. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - How to be Successful Change Management - How to be Successful With a successful change process, you will be nurturing two of the most important HR competencies for your own professional development. =Win/Win!
  9. 9. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - How to be Successful Change Management - How to be Successful Five Best Practices for Successful Change Management 1. Involvement 2. Communicate, Communicate and Communicate some more 3. Training 4. Feedback 5. Stay the Course
  10. 10. © 2013 Halogen Software. All rights reserved. All contents are confidential. Change Management - 5 Best Practices Change Management - 5 Best Practices 1. Involvement
  11. 11. © 2013 Halogen Software. All rights reserved. All contents are confidential. 2. Communicate, Communicate & Communicate some more. Change Management - 5 Best Practices Change Management - 5 Best Practices
  12. 12. © 2013 Halogen Software. All rights reserved. All contents are confidential. 3. Training Change Management - 5 Best Practices Change Management - 5 Best Practices
  13. 13. © 2013 Halogen Software. All rights reserved. All contents are confidential. 4. Feedback & Recognition Change Management - 5 Best Practices Change Management - 5 Best Practices
  14. 14. © 2013 Halogen Software. All rights reserved. All contents are confidential. 5. Stay the Course Change Management - 5 Best Practices Change Management - 5 Best Practices
  15. 15. © 2013 Halogen Software. All rights reserved. All contents are confidential. Now that you have some tips on successful change management, let’s talk about getting buy-in!  Now that you have some tips on successful change management, let’s talk about getting buy-in! 
  16. 16. © 2013 Halogen Software. All rights reserved. All contents are confidential. What can we do to get employees to buy-in? How to Secure Buy-In From Employees How to Secure Buy-In From Employees
  17. 17. © 2013 Halogen Software. All rights reserved. All contents are confidential. How to Accelerate User Adoption How to Accelerate User Adoption • The performance management process can and should be an important tool • But many managers and employees do little more than pay lip service • It’s not uncommon for companies to report participation rates as low as 25-30%
  18. 18. © 2013 Halogen Software. All rights reserved. All contents are confidential. How to Accelerate User Adoption How to Accelerate User Adoption Managers • Find the process is too long and time consuming • Don't understand the process • Don't know where to find the forms or how to use them • Perceive little value for themselves from the process • See little impact from the process • Feel uncomfortable giving feedback and/or setting goals
  19. 19. © 2013 Halogen Software. All rights reserved. All contents are confidential. How to Accelerate User AdoptionHow to Accelerate User Adoption How to Accelerate User Adoption Employees • Feel like spectators rather than participants • Don't get the information they want and need • Don't feel the feedback they get reflects their performance • Don't see any value in the process for them • View the process as subjective
  20. 20. © 2013 Halogen Software. All rights reserved. All contents are confidential. How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption To help improve employee engagement and participation 7 TIPS 1. Streamline Your Process and Forms to Make Them More Effective 2. Train Managers on How to Give Effective Feedback, Set Engaging Goals and Deal with Conflict 3. Make Writing Appraisals Faster, Easier, and More Meaningful 4. Engage Employees with Self-Appraisals 5. Shift the Focus Away from Ratings to Alignment and Development 6. Make it an Ongoing Process 7. Communicate Your Use of the Information to the Organization
  21. 21. © 2013 Halogen Software. All rights reserved. All contents are confidential. How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption Communicate your  use of the  information to the  organization • fairer compensation adjustments • identify performance issues • address development needs • groom potential successors • identify core competencies • gain insight into satisfaction • ensure organizational alignment progress on goals • ensure sufficient knowledge/ skills • recruit critical skills
  22. 22. © 2013 Halogen Software. All rights reserved. All contents are confidential. Tips for Communicating New Processes Tips for Communicating New Processes Whether it’s your first process or your 20th , communication is the key! 3 tips for success 1. Pilot Test any new process 2. Use Automatic Notifications for your Process 3. Create an Effective Communication Plan
  23. 23. © 2013 Halogen Software. All rights reserved. All contents are confidential. Tips for Communicating New ProcessesTips for Communicating New Processes Tips for Communicating New Processes 1. Benefits of Pilot Testing • Gain information from potential participants • Learn about difficulties/obstacles • Collect recommendations on how to improve • Understand personal reactions • Get early buy-in • Get higher rate of acceptance
  24. 24. © 2013 Halogen Software. All rights reserved. All contents are confidential. Tips for Communicating New ProcessesTips for Communicating New Processes Tips for Communicating New Processes 2. Tips and Tricks for Notifications • Customize the automatic notifications • Change up the frequency of the notifications • If an employee/manager doesn’t like to receive notifications, consider turning off notifications just for them.
  25. 25. © 2013 Halogen Software. All rights reserved. All contents are confidential. Tips for Communicating New Processes Tips for Communicating New Processes Tips for Communicating New Processes 3. Create an Effective Communication Plan Elements of an Effective Plan • Event, • Message, • Communicator, • Audience, • Timing, • Tools & Format, • Follow-Through, • Accountability.
  26. 26. © 2013 Halogen Software. All rights reserved. All contents are confidential. Concluding Tips • The employee performance management process costs companies significant time and money • Training, communication and senior-level support are KEY • Sustaining the change is a key challenge Concluding TipsConcluding Tips
  27. 27. © 2013 Halogen Software. All rights reserved. All contents are confidential. Thank You Marty Killeen Implementation Consultant, Halogen Software mkilleen@halogensoftware.com www.halogensoftware.com Thank You

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