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Customer Elation Brochure


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Customer Elation Brochure

  2. 2. CustomerElation c a l l c e n t e r s e r v i c e s Customer Elation provides call center services to clients who want the capabilities of a large call center but the attention of a boutique shop. We effectively solve a wide variety of customer interaction business challenges. Our people, technology, size, and expertise set us apart. TREAT EVERY CALLER Whether you’re a division of a Fortune 500 company that seeks to improve a specific customer interaction process or a mid-size company THE WAY YOU WANT looking to save money and improve quality on your outsourced call center operations, we fit your needs. TO BE TREATED. They don’t call it the golden rule for nothing. Our services include live operator service, interactive voice response (IVR) applications, database management, web support, and fulfillment services that effectively reduce your costs and improve revenues while improving your customers’ experience. Sure, we handle millions of calls each year efficiently and professionally. But at the same time, we treat each call as if it’s the only one. Our carefully trained representatives know they are the voice and persona of your brand and your company. So while we have many rules about how to handle calls, the most important one is still the golden rule.
  3. 3. THE BEST PEOPLE AND THE BEST TECHNOLOGY. Talk about a winning combination. Our call center is located in a rural community. While this may seem to be a mere detail, it’s actually a key to our When it comes to technology, we strive to keep our systems at the leading edge. We have completely modernized our success. For our employees, working at Customer Elation is the perfect career. It allows them to stay in the community call center using an award–winning telephony system. Each station has a fully integrated computer and web–enabled they love while engaging with people from around the country. Consequently, our turnover is among the lowest in tools that allow our people to become efficient and effective advocates for your business. the industry and our people are loyal, honest, and hardworking. Customer Service • Account Management • Help Desk Support • Data Entry • Lead Management • Data Processing • Sales • Database Management • Surveys • Fulfillment • Email • Reporting NOT TOO BIG. OUR CLIENTS HAVE NOT TOO SMALL. COME TO TRUST US We’re just right. WITH THEIR CUSTOMERS. We hope you’ll do the same. With Customer Elation, you get the best of both worlds. We are big enough to provide the valuable technology and services you need, but small enough that you matter to the entire organization. Our size also allows us to be flexible. Customer Elation has clients in a variety of industries. Our clients come from the health care, technology, retail, And the system we provide is flexible so we can tailor a solution to fit your specific needs. manufacturing, and publishing industries. Our work with one client went so well, within six months they doubled the amount of business they outsourced to us. And for another client, we were able to substantially beat their internal production numbers by reducing the cost per contact and dramatically increasing response rates.
  4. 4. GIVE US A CALL. Well-trained, empathetic representatives are standing by. To learn more about how Customer Elation can help you with your call center needs, give us a call at (952) 884-8106. We are happy to provide information, quotes, and responses to RFPs. CustomerElation c a l l c e n t e r s e r v i c e s